Haitang Beilu, Haitang Bay, Sanya, Hainan, China, 572013 Sanya, China
#62 of 87 hotels in Sanya
Guests' ChoiceBased on 13 hotel reviews
7.3Cleanliness
8.1
Comfort
8.1
Location
7.9
Facilities
7.5
Staff
7.9
Value for money
7.4
Free WiFi
10.0
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Showing 1 – 13
Reviewed: 29 July 2022
Katie
United Kingdomlots of bars and restaurants are closed and vending machines put in their place. lacked atmosphere and childrens activities to call itself a resort
large complex, clean, pool access room was great
Stayed in July 2022
Reviewed: 28 December 2021
Birgit
Chinagood breakfast buffet.
Stayed in December 2021
Reviewed: 22 August 2021
Kevin
United KingdomThe hotel was very quiet during our stay and although many pools and restaurants were closed due to covid restrictions we were able to enjoy the facilities that were available.lots of vending machines around the hotel with cold drinks. David was extremely helpful during our visit and we were able to contact him with any questions. Great location, close to a food court. The beach is beautiful.
Stayed in August 2021
Reviewed: 6 August 2021
Kevin
ChinaApart from Atlantis waterworld most other things are quite a distance away from this area. But if you are looking for a comfortable hotel to just relax by the pool it is a good choice.
Excellent choice of breakfast options. Plenty of different pools to choose from and also other options to keep kids entertained. Hotel is close to Atlantis water park and Duty free shopping centre. Also only a few minutes walk to several different dining options
Stayed in August 2021
Reviewed: 19 June 2021
Danielle
United Kingdom-Air conditioning was poor, spent two hours trying to fix and then ended up with a fan, despite setting to 18 it remained at 26-27 degrees and the engineer insisted it was 22 from the vent but that was not the case as it was very hot. -Poolside food and beverage service exceptionally slow..2 hours for an ice bucket, after spending time finding someone to order through. -staff notifying us via wechat we were required to pay more as we met our deposit amount, we were checking out the next day and given details were already held, we didn’t want to pay more as were intending on splitting the bill between two friends. We thought we settled at the desk explaining this, but at 10pm a staff manager came into our room (all the way in) saying we needed to pay more, considering my friend has an 8 year old this was not appreciated, nor have I ever experienced it in any hotel as the expectation is we settle on check out.
Great pools, breakfast was good and pool snacks were tasty, clean and comfortable rooms with spacious and modern fittings.
Stayed in June 2021
Reviewed: 19 June 2021
Ronald
ChinaGeneral poorly trained staff. All make an effort to be of good service but very junior. Would focus on better training and mix with more senior staff.
Nice maintained property
Stayed in June 2021
Reviewed: 13 March 2023
Deborah
United KingdomI had no wifi for my entire stay and my VPN wouldn’t load, unlike elsewhere in Hainan. Staff refused to take money off my bill for this. That is dreadful customer service. You cannot swim in the sea, there are signs forbidding this, yet your website says you are close to the beach. The water was very rough & looked unsafe, and you could see it shelved very steeply. There was a metal cage full of rabbits in the hotel gardens and their living conditions were dreadful. It was horrible to see. They were clearly hungry. They had no water in the cage and there was no food for them. Animal cruelty. The cocktails were not made properly. Staff need training for this. This is supposed to be an international hotel with the same standards everywhere. Overpriced for what it offers.
An airy hotel with large clean rooms and well kept grounds and pool. A good 10 minute walk to the beach, which was difficult to find. This is the first place that accepted Visa.
Stayed in March 2023
Reviewed: 20 July 2022
Sabrina
ChinaBreakfast not as expected
Friendly staff and amazing location. We will definitely come back!
Stayed in July 2022
Reviewed: 9 August 2021
Cinar
Chinanot allowed to swim at ocean
Swimming pool was perfect.Rooms are clean and bed was amazing.I would stay again there at my next Sanya trip.
Stayed in August 2021
Reviewed: 23 November 2023
Gokulakrishnan
IndiaThere are no comments available for this review
Stayed in September 2023
Reviewed: 13 November 2023
Gastella
GreeceThere are no comments available for this review
Stayed in September 2023
Reviewed: 2 January 2023
Su
ChinaThere are no comments available for this review
Stayed in December 2022
Showing 1 – 13
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