for us everything was Ok.

This hotel was starring I think 10-15 years ago. since then it lost some facilities like hydro massage in pools etc. but it is still very high class hotel in beautiful corner of Yalong bay with large and comfortable beach. The hotel has very large and well managed garden and large beautiful territory in general. Our guest relation manager Mr. Akim was very pleasant and useful all days of our stay so that we could manage all our issues. Breakfast is wide choice, fast and tasty including both chinese and european cuisine.

Stayed in April 2024

Deposit was higher than the room rate

Good location, nice room

Stayed in April 2024

none!

The view from the room is marvelous; very close to the beach; five swimming pools in the hotel, meeting all kind of needs of swimmers; very good services.

Stayed in March 2024

- could help with an adaptor (they should keep some spare one) - bar closes at 11pm (extend to 2am)

- beach and location - clean and comfortable - nice Thai restaurant and staff

Stayed in February 2024

The room infrastructures are a little outdated, but doesn’t impact the experience

Impressive Thai style architecture and gardens located right at the beach. Many outdoor pools with a heated one. Very friendly and helpful staff, with a dedicated butler. Fresh breakfast with many different options in a central open air location under the lobby. They also offer a dinner buffet on a seaside garden at additional costs.

Stayed in January 2024

Nothing.

Almost everything. It was our first time to stay at Sheraton Hotel and we didn't expected it to be so perfect. Amazing territory, nice food, always clean, wonderful beach, nice facilities and entertainment. The best place to enjoy nature, sun and sea.

Stayed in December 2023

The steep beach and the fact that you cannot see the people swimming in the sea was not good.

Everything was good. Good breakfast, a wide variety to choose from. The pools are clean and nice to swim in. The beach is good too, and I would suggest making the beach more flat so that you can see the people swimming in the sea. It is a little too steep and hard to climb out, especially for older people or people with disabilities.

Stayed in October 2023

We feel that the restaurant prices and way overpriced, especially for the quality that you’re getting. ¥88 for a cocktail by the pool that came in a plastic cup and tasted okay. Lots of the food are way overpriced and almost all guest end up ordering drinks and food from outside. If the hotel focuses more on delivering good quality food and drinks at reasonable prices they would have more costumers and make more money.

The people at the Sheraton were friendly and eager to help, we loved the pools and the ocean front view. although the hotel is older and some of the facilities especially the rooms need and upgrade, it was still very clean and we had and amazing time here.

Stayed in May 2023

Service in restaurants and bar were slow although few people in either. The ability to spend cash was very poor.

Pool, beach, room. The 2 entertainers in the bar were super and very talented.

Stayed in April 2023

I think maybe Sheraton could offer some activities such as water gymnastics, dancing, yoga evening fun events

We liked the whole set up very much with th egardens and swimming pools

Stayed in April 2023

The Hotel lobby bar food has to be reviewed, beside that nothing to complain about.

the location and the hospitality. The staff were very friendly. My wife and I enjoyed our stay in Sheraton Yalongbay. It was our fourth stay at that Hotel and every time we leave with a good satisfaction. The location is great, the staff are very friendly and professional.

Stayed in March 2023

everything was perfect

the location was excellent, right on the wonderful beach of Yolang. you could see the beach from the Specious Lobby; the staff was very helpful. Sheraton has so much to offer for a family with kids that 4 nights seem less time to explore the facilities and the surrounding area . definitely a place where you would like to come again and again

Stayed in March 2023

staff didn't speak English. there was not options for lunch/dinner inside hotel

breakfast, although very busy

Stayed in December 2022

They play the music very loud and the bass can't handle it so you get feedback. I asked them to turn it down so you can hear the sound instead of thinking you have mistakenly walked in to a rave. I am not sure why they play the music so loud but it could be an issue to look at in order to provide music that can be listened to for enjoyment.

The staff at the Sheraton were fabulous. From the front desk reception, to the bar and restaurant to check-out the people were kind, understanding and helpful. Dick Yi - food and beverages manager was spectacular. I had a problem with something, I emailed the hotel, they put me in touch with Dick and he was on to solving the problem in minutes. It was really great. He followed up to make sure we were getting everything we needed. Penny, the contact from the hotel, was great as well. And I had an issue on the check out because I had used wechat to pay but wanted to use my American credit card and Annie, the contact, figured it out and refunded the RMB for the deposit back to my Chinese bank account and put it on my credit card. Problem solved. I have live din Beijing for seven years and this was, by far, the best experience of any hotel I have stayed at throughout China. The beach access was great and the pools and the choices you have about which one to lounge around at was sublime. The drinks were luscious, the activities for children every day a bonus, the Chinese restaurant food is a delight. The breakfast -- it's out of control good -- I am not sure if there is anything they didn't have. Our room was quiet and very comfortable -- great shower and tub. I am not sure what else to say -- if you are going to Yalong Bay go here. You will be very happy.

Stayed in January 2023

The pool are very clear and warm.

The ambiance is very nice, staff are very nice very well entertainment.

Stayed in December 2022

Location is far from everything. Unless you find everything you wanted at the hotel, you’d have to pay about 100RMB one way to go somewhere else

Hotel room and grounds were clean. The atmosphere was very relaxing. There is a small shop on the first floor and many evening dining options just a 5 minute walk away. Breakfast was also exceptional.

Stayed in December 2022

Sometimes there was a bit difficult to communicate in English. there shall be some ‘Wechat’ or call to someone from staff that could help to foreign guests.

Hotel connected with a beach which was clean. very nice swimming pools, one of them was heated, this is great for less sunny days. Beautiful gardens and surrounding, well maintained. Staff is a good asset of this hotel, always tried best. Especially big thanks to Yoyo and excellent service during breakfast. afternoon some animations for kids.

Stayed in December 2022

The pool bar closed at 6pm, if the pool itself closes at 10pm I feel it should stay open a few more hours. It was too sunny for us to be in the pool during the early afternoon so we felt we never got to take a great advantage out of the pool bar.

The pools were great, with different areas for young children and a deeper pool more for adults. The hotel breakfast had a good variety. They had a BBQ which was great value, all you can eat and drink. Rooms were clean and comfortable.

Stayed in July 2022

The beach would have been lovely but there were massive tankers and work that was being done. It ruined the relax vibe.

The staff tried very hard, always saying hello and good morning. The breakfast was terrific. Best omelette chef around.

Stayed in July 2022

noisy wedding ceremonies

location, size (not too big), garden and swimming pools

Stayed in July 2022

Chinese Food prices in the internal restaurants pushed many guests to buy food outside. The strategy should be improve the prices and attract lot of consumers

Staff support

Stayed in July 2022

definitely not enough sunbeds at the beach. Think about the free space there and offer more sunbeds. Beer selection of restaurants and bar is really poor and should be extended at least for a local chinese beer and German beer (at least one).

friendly and well trained staff, which is for sure the year-long success of the former German General Manager Ulf. Very rich breakfast buffet.

Stayed in December 2021

price

beaches and water activities

Stayed in February 2022

breakfast is poor. not enough variety and quality of food. hotel is already old.

great location near the beach with wifi everywhere.

Stayed in January 2022