No 28 North Haitang Road Haitang Bay District, 572014 Sanya, China
#30 of 87 hotels in Sanya
Guests' ChoiceBased on 30 hotel reviews
8.4Cleanliness
9.2
Comfort
9.0
Location
8.8
Facilities
9.1
Staff
8.8
Value for money
8.3
Free WiFi
8.3
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Showing 1 – 25
Reviewed: 20 January 2024
Khurele
Mongoliawhile everything within the premises were clean, some of the outer areas were not as clean, also public properties like outer sofa and tanning chairs were smelly. in addition to that pool water was not crystal clear, and water temperature was too cold for the kids
Loved the cleanliness of the property, and the professionalism of the staff
Stayed in January 2024
Reviewed: 3 December 2023
Chun
Hong KongThe hotel is big n nice. The environment is good for relaxation.
Stayed in December 2023
Reviewed: 17 October 2023
Renee
AustraliaService and swimming pool are good. Great breakfast with a lot of options. Good view from the room.
Stayed in October 2023
Reviewed: 27 June 2023
Marouane
Germanynot enough western food choice
everything!
Stayed in June 2023
Reviewed: 25 June 2023
Fabien
FranceSome bed bugs in swimming bed, my wife has had spectateur byte trace Loggy without climatisation Not à lof of English speakers Life Guards with very noisy talkie walkie
Food, club millesime concept, swimming pool, staff kindness
Stayed in June 2023
Reviewed: 21 February 2023
Christian
Italyfacilities and staff very good… reception staff excellent…
Stayed in February 2023
Reviewed: 30 December 2022
Blakee1985
United KingdomWhen we arrived some facilities were closed which we weren't told about before our arrival. That aside no complaints.
Really enjoyed our stay at the Sofitel. Staff were really helpful and accommodating. Special thanks to Angela on reception who helped us with all our needs.
Stayed in December 2022
Reviewed: 28 December 2022
Segundo
Spainfood and beverage services, except breakfast.
location, garden, newly remodeled
Stayed in December 2022
Reviewed: 31 July 2022
Tahina
Chinabreakfast> less food when arriving 1h before and when too much people they have problem to manage it
facilities, cleanness
Stayed in July 2022
Reviewed: 9 July 2022
Allie
CanadaOnly improvement to the gardens is to be put in more lights for the paths as the back part of the garden was completely dark when we went for walk after dinner. Also it is a shame that the beach is not better suited for swimming or water sports.
The hotel was lovely, beautiful rooms, great breakfast. Food in the lobby bar, and Thai resto were delicious. Only complaint could be it took a while for food to come. Pools were nice as well, wished the slides were working properly. The staff were extremely friendly and helpful.
Stayed in July 2022
Reviewed: 12 February 2022
Eden
Italy. We didn't like the stuff in kids rooms and the stuff related to kids activities, no one of them really speaks English.
The service was really good, the food was amazing big verity of selection also for dinners buffet. The rooms wasvery comfortable
Stayed in February 2022
Reviewed: 5 January 2022
Kamruz
QatarThe service was outstanding from one particular person called Rony. However, a couple of times the room service order was muddled and we either received the wrong meal or the a few items missing. The spa massage that we went for could have been a lot better.
The facilities were excellent! The pools were huge and two of them were heated so we enjoyed it during the lower temperatures of late December. The food was delicious at the restaurant as we enjoyed the breakfast and the new years eve buffet. The room was spacious and had great facilities for my 5 year old daughter. The view was amazing from the room too. The activities for kids were a lifesaver as it kept them busy.
Stayed in January 2022
Reviewed: 2 January 2022
Abdalla
Chinano halal food
good service and nice location
Stayed in January 2022
Reviewed: 8 November 2021
Gavril
BulgariaThe helicopter pad, too noisy. No outdoor seats for breakfast.
All the rest was excellent.
Stayed in October 2021
Reviewed: 16 July 2021
Richard
ChinaRoom was not cleaned until late in the day.
The F and B manager was Fantastic and really welcoming and helpful.
Stayed in July 2021
Reviewed: 27 March 2023
Ruud
Germanynot suitable for non Chinese. nobody speaks English,
size and breakfast
Stayed in March 2023
Reviewed: 1 July 2022
Kari
Chinanothing!
gorgeous property with a variety of pools, gardens and areas to lounge - rooms are large and very comfortable. Joly from Guest Relations was a star and made us feel at home and at ease - we really appreciate her kind attention!
Stayed in June 2022
Reviewed: 10 August 2021
Thomas
FranceI wish it would be allowed to swim in the sea.
The pool , the poolside sliding matress , haitang bay , the management and the staff attitude, we felt we belong there. All little extra perks made it super good value !
Stayed in August 2021
Reviewed: 12 July 2021
Marklee723
ChinaThe care and attention from staff is exemplary, with a special thank you to Eason who has helped us. We booked Sofitel after a horrific booking at Haomusi apartment in Atlantis Tangen. Eason helped us at 7pm when we were faced with a night and no where to stay. The rooms are spotless, we had the premium lounge and they even let us use it to watch the England games at 3am. We extended our stay by a week/ when we return it will be to the Sofitel. Thank you
Stayed in July 2021
Reviewed: 3 July 2021
Stephanie
United StatesThe service was not great. Every time we needed ice it took an hour. Breakfast started fine but became chaotic. It was hard to find anyone at the pool bar. It is good service for China.
The pools are beautiful. The rooms were very nice.
Stayed in July 2021
Reviewed: 24 June 2023
Anonymous
United Statessomething unpleasant happened on the first day and their didn’t give a good solution until I called booking.com. So I would give credit on booking.com
Nice dishes and pool
Stayed in June 2023
Reviewed: 9 June 2023
Rchan2002
Hong KongThere are no comments available for this review
Stayed in June 2023
Reviewed: 23 January 2022
Ahmed
EgyptThere are no comments available for this review
Stayed in December 2021
Reviewed: 30 December 2021
Ahmed
EgyptThere are no comments available for this review
Stayed in December 2021
Showing 1 – 25
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