while everything within the premises were clean, some of the outer areas were not as clean, also public properties like outer sofa and tanning chairs were smelly. in addition to that pool water was not crystal clear, and water temperature was too cold for the kids

Loved the cleanliness of the property, and the professionalism of the staff

Stayed in January 2024

The hotel is big n nice. The environment is good for relaxation.

Stayed in December 2023

Service and swimming pool are good. Great breakfast with a lot of options. Good view from the room.

Stayed in October 2023

not enough western food choice

everything!

Stayed in June 2023

Some bed bugs in swimming bed, my wife has had spectateur byte trace Loggy without climatisation Not à lof of English speakers Life Guards with very noisy talkie walkie

Food, club millesime concept, swimming pool, staff kindness

Stayed in June 2023

facilities and staff very good… reception staff excellent…

Stayed in February 2023

When we arrived some facilities were closed which we weren't told about before our arrival. That aside no complaints.

Really enjoyed our stay at the Sofitel. Staff were really helpful and accommodating. Special thanks to Angela on reception who helped us with all our needs.

Stayed in December 2022

food and beverage services, except breakfast.

location, garden, newly remodeled

Stayed in December 2022

breakfast> less food when arriving 1h before and when too much people they have problem to manage it

facilities, cleanness

Stayed in July 2022

Only improvement to the gardens is to be put in more lights for the paths as the back part of the garden was completely dark when we went for walk after dinner. Also it is a shame that the beach is not better suited for swimming or water sports.

The hotel was lovely, beautiful rooms, great breakfast. Food in the lobby bar, and Thai resto were delicious. Only complaint could be it took a while for food to come. Pools were nice as well, wished the slides were working properly. The staff were extremely friendly and helpful.

Stayed in July 2022

. We didn't like the stuff in kids rooms and the stuff related to kids activities, no one of them really speaks English.

The service was really good, the food was amazing big verity of selection also for dinners buffet. The rooms wasvery comfortable

Stayed in February 2022

The service was outstanding from one particular person called Rony. However, a couple of times the room service order was muddled and we either received the wrong meal or the a few items missing. The spa massage that we went for could have been a lot better.

The facilities were excellent! The pools were huge and two of them were heated so we enjoyed it during the lower temperatures of late December. The food was delicious at the restaurant as we enjoyed the breakfast and the new years eve buffet. The room was spacious and had great facilities for my 5 year old daughter. The view was amazing from the room too. The activities for kids were a lifesaver as it kept them busy.

Stayed in January 2022

no halal food

good service and nice location

Stayed in January 2022

The helicopter pad, too noisy. No outdoor seats for breakfast.

All the rest was excellent.

Stayed in October 2021

Room was not cleaned until late in the day.

The F and B manager was Fantastic and really welcoming and helpful.

Stayed in July 2021

not suitable for non Chinese. nobody speaks English,

size and breakfast

Stayed in March 2023

nothing!

gorgeous property with a variety of pools, gardens and areas to lounge - rooms are large and very comfortable. Joly from Guest Relations was a star and made us feel at home and at ease - we really appreciate her kind attention!

Stayed in June 2022

I wish it would be allowed to swim in the sea.

The pool , the poolside sliding matress , haitang bay , the management and the staff attitude, we felt we belong there. All little extra perks made it super good value !

Stayed in August 2021

The care and attention from staff is exemplary, with a special thank you to Eason who has helped us. We booked Sofitel after a horrific booking at Haomusi apartment in Atlantis Tangen. Eason helped us at 7pm when we were faced with a night and no where to stay. The rooms are spotless, we had the premium lounge and they even let us use it to watch the England games at 3am. We extended our stay by a week/ when we return it will be to the Sofitel. Thank you

Stayed in July 2021

The service was not great. Every time we needed ice it took an hour. Breakfast started fine but became chaotic. It was hard to find anyone at the pool bar. It is good service for China.

The pools are beautiful. The rooms were very nice.

Stayed in July 2021

something unpleasant happened on the first day and their didn’t give a good solution until I called booking.com. So I would give credit on booking.com

Nice dishes and pool

Stayed in June 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in December 2021

There are no comments available for this review

Stayed in December 2021