333 Westlake Avenue, Shangcheng, 310002 Hangzhou, China
#26 of 96 hotels in Hangzhou
Guests' ChoiceBased on 103 hotel reviews
8.2Cleanliness
8.5
Comfort
8.6
Location
9.3
Facilities
8.1
Staff
8.9
Value for money
7.9
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End of dialog contentReviewed: 1 May 2024
Josephine
SingaporeWe had our 1st room on the 5th level which was the same level as the lounge. Although the hotel’s policy is non-smoking, there were people smoking at the lounge which caused the whole area to smell like smoke. We managed to change our rooms afterwards which was much better
Located near westlake
Stayed in April 2024
Reviewed: 26 April 2024
Dan
New ZealandSome guests were a bit loud during the night in the hallway. The swimming pool is too small and a bit outdated.
The staff are super friendly and helpful. The cleaning lady 彭冠英 for our room is very nice, she greets us and kept our room super clean and tidy during our stay. The location was brilliant, close to everything.
Stayed in April 2024
Reviewed: 8 April 2024
Zheng
AustraliaEverything was perfect except for the noisy customers next door who were talking very loud on the second night at 11pm. We called reception but they were still talking very loudly at 12pm. It's not the hotels fault but it wasn't a good experience for us.
Good location, room is perfect and movie is good
Stayed in April 2024
Reviewed: 28 March 2024
Winnie
AustraliaNo air conditioning at all, in the whole hotel, the fridge in the room doesn’t work, or our daughter’s either, or other guests we spoke to
Location, food, staff
Stayed in March 2024
Reviewed: 27 March 2024
Nai
AustraliaThe room was aged with '60s to '70s furniture. The cabinet and closet doors were almost falling off.
Cross the road is the West Lake. The hotel was good in service. Metro station is nearby. Can take the metro (2 stops) to the night market. Food was above average.
Stayed in March 2024
Reviewed: 21 March 2024
Lam
MalaysiaNot in close proximity to the underground train station
The staff were helpful, to name a few. 园娥,Robert and Anthony.
Stayed in March 2024
Reviewed: 19 March 2024
Joanne
CanadaI opened up the night table drawer when we arrived only to find it full of used food wrappers and crumbs. Left it open the next morning hoping it would get cleaned...but it did not
A large sized room with very comfortable beds. The breakfast buffet was delicious with lots of options for a Western or Asian breakfast. The concierge was very helpful with securing tickets to "Impressions" (a must see). Their advice and suggestions were invaluable as they helped us navigate the city.
Stayed in March 2024
Reviewed: 19 March 2024
Chye
SingaporeGood location
Stayed in March 2024
Reviewed: 4 March 2024
Wibke
GermanyThe location and breakfast were great.
Stayed in March 2024
Reviewed: 22 January 2024
Jade
SingaporeLack of privacy for the sliding doors to the bathroom. Could not adjust the air-conditioning in the room.
Located right by West Lake. Very helpful and accommodative staff who helped make the stay very pleasant and comfortable. Buffet breakfast was awesome due to the wide variety of food!
Stayed in December 2023
Reviewed: 15 January 2024
Koh
MalaysiaNothing
Well located beside West Lake, the room was very clean. Breakfast has many choices.
Stayed in January 2024
Reviewed: 10 January 2024
Kanat
KazakhstanRooms need update and smoking inside needs to be prohibited
Hotel is very close to the Lake and its part with many restaurants and cafes. Rooms are a little old but comfy. Breakfast was very good.
Stayed in January 2024
Reviewed: 18 December 2023
Alison
SingaporeMaybe a choice of pillows would be good.
We celebrated our 25th anniversary at Hangzhou and Sofitel staff went all the way to give us a surprise by decorating our room with an upgrade and a cake. The room is extremely spacious and clean. The hotel is located very near to Westlake and walking distance to the a nearby shopping mall. Friendly staff, good guestroom, clean & unique. We have a very good stay in the hotel as the staff service is attentive and responsive. The room cleanliness is worth mentioning, not to mention the comfortable bed. Thank you for a lovely, comfortable stay and excellent hospitality.
Stayed in December 2023
Reviewed: 13 December 2023
Kit
Hong KongRoom heating level cannot be adjusted.
A short walk to West Lake. Breakfast has a lot of choices.
Stayed in November 2023
Reviewed: 7 December 2023
Gabrielle
Hong KongOur room looked straight into a block of flats behind. Front rooms might be better! Mattress was hard as rock! Toppers would help.
Fantastic location Staff were very friendly and helpful and spoke excellent English. Great breakfast buffet
Stayed in December 2023
Reviewed: 6 December 2023
Jane
United KingdomToo hot in the bedroom - staff very helpful with finding cooler
Amazing bathroom
Stayed in December 2023
Reviewed: 23 November 2023
Apachean
New ZealandThere is no separate shower cubicle, shower is over a bathtub
Hotel location is great as it is near to Westlake and not too far from the Hefang shopping street. Only downside is not near to any subway station. Concierge staff is very friendly and helpful. Gave us good recommendations of where to eat nearby. Since our room is not ready when we check-in, we were given welcome drink voucher so that we can have a drink while we waited for our room.
Stayed in November 2023
Reviewed: 20 November 2023
Joshua
United KingdomNot as good as other Sofitel properties but price isn’t as high either so not a huge issue.
Staff wonderful. Bedroom size Location
Stayed in November 2023
Reviewed: 26 October 2023
Mitze
AustraliaFacilities are a bit old.
Location, breakfast
Stayed in October 2023
Reviewed: 23 October 2023
Jesus
PhilippinesAs always in China, language is an issue. Most people do not understand English. But it is easier if you have a translator app. Having Google banned in China also makes it difficult. But there are local English-language apps you can use, kie Alipay, which has a lot of functions, including a translator and text reader.
The staff was excellent, especially the young lady at the front desk, who helped us recover my laptop, which I accidentally left on the overhead compartment of the train we took to Hangzhou. The train took my laptop all the way to Wenzhou where somebody found it and brought it to the station office. On this matter, kudos too to the people for being so honest and helpful, and to government China for having very professional train staff. The location of the hotel is also great, being next to West Lake. It has a nice roof garden with a n ice view of the lake. The night view is something for the memories.
Stayed in October 2023
Reviewed: 18 October 2023
He
United StatesLocation
Stayed in October 2023
Reviewed: 14 October 2023
Kelvin
SingaporeCleaning staffs on level 4 are courteous. Hotel concierges are also friendly and helpful, especially Anthony as well as Tim.
Stayed in October 2023
Reviewed: 11 September 2023
Zolt1956
CanadaAlso enjoyed the buffet suppers ( 3x) .. Great food and all the wine you could drink all at a very reasonable price..
Stayed in August 2023
Reviewed: 10 August 2023
Yee
United StatesThe bedroom and bathroom are comfortable, but could use some update. I wish there were a microwave in the room.
The location is perfect. It's within walking distance to many attractions. The breakfast buffet is really nice. We were impressed by the variety. The indoor pool is small but very clean. We are happy with the stay
Stayed in August 2023
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