Breakfast restaurant not open for meals at dinner. Lunch snacks after 2pm were very limited. Had some fries which came out cold.

Rooms and location were great. Breakfast options were good.

Stayed in November 2023

The swimming pool wasn’t open, the breakfast could have had more choice, the staff did not tell us about the rather good noodle restaurant which we came upon by chance. One of the staff followed us around a bit.

The park and the room

Stayed in October 2023

I think I definitely would not want to stay there again. The hotel is OLD. Rooms and facilities are old. We stayed there for four days, wifi connection is awful. Complained to the hotel, they initially told us they could move us to a different room, but never followed through.

Breakfast is not bad given the price is reasonable. The location is not far from major attractions

Stayed in October 2023

A few issues with our experience at this hotel. First off, check-in took way too long. Only one service staff was available at the counter when we checked in, and she was dealing with an issue with some other members so we were waiting almost half and hour to get checked in. We were tired and hungry after a long day of travelling and did not enjoy this check-in experience. We also were disappointed to find that the steam room and sauna were not open for use, and the service attendant informed us that they were not able to turn it on. The layout of the building was quite strange and inconvenient as well, requiring us to constantly switch elevators and loop around in order to get from our room to the main entryway and dining room. When we finally checked out the hotel and the charge came through my account, the value was different than what was quoted upon booking. I tried to contact the hotel via phone and email to clarify the reason, but I was not able to reach the hotel through either method (the phone number on the website was for the Singapore Pan Pacific for some reason, who was not able to transfer me over to the Suzhou hotel. And the email address bounced back). This was our first stay at a Pan Pacific and it did not leave a good impression on us.

Bed was comfortable, washroom had lots of counter space, convenient access to Pan Men and beautiful park. Koi pond had lots of gorgeous fish, and breakfast buffet is quite decent.

Stayed in October 2023

The room is dark and dirty

Free access to Panmen Garden

Stayed in September 2023

Too big. Easy to get lost

Clean. Room was quiet

Stayed in August 2023

very bad hospitality of hotel staffs

location

Stayed in March 2023

I bought a club room. the club wing has been closed for more than three years.

the physical property was good.

Stayed in January 2023

Refrigerator in both rooms were old and not cold enough. Rather a but warm. Asked to exchange or fix but never came. Swimming pool and lounger area need refurbishment. Dated. Need a proper small bar for guests who likes to lounge with music and drinks.

Comfortable bed. Nice and clean bathroom. Amenities in room, big swimming pool, Pan men garden.

Stayed in July 2022

this is the 3rd time i have stayed at the hotel this summer: this time i stayed with two other families with children, but when we arrived the swimming pool was closed. This was the main reason we stayed here. The hotel was also very busy at check in, overwhelming the reception: lots of staff just standing around doing nothing and an overcrowded small lobby due to roadworks blocking the main entrance. Very poorly dealt with

Stayed in August 2022

Pan Pacific Hotel is surrounded by massive road construction that makes walking, cycling, and driving to any of the nearby sites challenging and, at times, dangerous. The hotel is also renovating its main entrance and has shifted the lobby to one side of the building. Pan Pacific was crowded during my stay. The main pool was not big enough to accommodate adults and dozens of kids in the evenings. The breakfast room was so crowded during the weekend that a stranger joined my table while I was getting coffee. My room had a terrace that looked inviting through the window and in pictures. In reality it was uncomfortable. It was surrounded by high concrete walls with other rooms looking into the space.

The room was spacious with a cozy bed and large bathroom, including a tub. The desk offered an excellent area to work supported by reliable WiFi. Breakfast was plentiful. There is a wide variety of Chinese breakfast items, pastries, and fresh fruit. There is easy access to a nearby temple, pagoda, and gardens. The Grand Canal area is within walking distance.

Stayed in August 2022

The pool had no area reserved for swimming lengths.

The room was really very good, and the balcony nice. The location was okay - close to a subway station.

Stayed in July 2022

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Stayed in June 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in April 2024

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Stayed in March 2024