Everything was fine.

The common areas of the hotel are impressive, and we appreciated a lot the amazing breakfast, the lobby bar and the sophisticated dining options. Our rooms had access to the lounge on 7th floor and that was a nice plus for business meetings and a relaxing tea or drink after a busy day. The room was nice, very clean and comfortable. We also appreciated very much the possibility to walk on the lake banks, and the peaceful location. The staff was extremely kind and helful, and always very professional.

Stayed in April 2024

The front desk messed up my bill and charge badly and it took them couple days to sorted out. 1. I made two reservations (one day, and added another day). So I contacted the hotel to combine the two reservations so that we don't have to switch rooms during the stay. 2. I made another reservation for my brother from Chinese Xiechen website with payment of 999. 3. When we checked into hotel. We were asked to provide a credit card for security purposes so my brother gave his CC. 4. No one asked me for my IHG credit card even though they know I was a IHG member. 5. When checking out, I was not provided a statement of charge. 6. The put my booking.com reservation and xiechen.com reservation on the same bill that's what everything went wrong. 7. They used my brother's security deposit CC to pay both booking.com and xiechen.com reservations (I paid off the xiechen.com already. But they charged me 1093 instead of 999 CN) 8. They charged me 400 more that booking.com reservation which already included all taxed. I had a feeling I paid double taxes. 9. No one explained to it to me during checking out. 10. I had to contact the hotel and finally got 1093 back. But I still have question about the 400 CN tax charge!

Location, Location, Location! The overall environment is really good and convenient. Walking distance to many restaurants and shopping mall. I really like the breakfast with good variety and tasty! The staff was hospitality.

Stayed in March 2024

Large clean rooms, walking distance to shopping mall, awesome wifi

Stayed in December 2023

Too crowded and noisy during breakfast in the restaurant. Water temperature is quite low in Jacuzzis pool compare to other hotels.

Great location, nice view, friendly staff and varieties of food.

Stayed in February 2024

Nothing

Everything is perfect. Friendly staff, good breakfast and comfortable room

Stayed in January 2024

Nil

Amazing set up for our wedding anniversary

Stayed in December 2023

The TV channels! Hahaha..cos the cantonese option is very limited..

I was upgraded to the executive floor (was I)? But I was not able to enjoy the facilities as I did not pay for it for the first 2 nights. There's a buggy to send us to the main road, from the hotel entrance. And the concierge offered to help us collect food from MeiTuan. Thanks for the good services. The stay was very comfortable and we really like the toilets and the beds!

Stayed in December 2023

Definitely the food at the executive lounge..Not something that is really up to my expectation. And also, to get to the lake, 1 big round, can't really use the back entrances.

The staff were polite and kind. Holly did a good job checking us in, with Chloe being the only one who was able to tell me where I could get medication (believe me, I went to the malls and the staff at the supermarket was not even helpful about it). I mean, in Singapore, normal medications are sold at supermarkets :( Thanks to Chloe and I was able to get medication for my boy! And there's Turbo who was quick to reflect my feedback on the cold tasteless fried rice at the lounge. And the room cleaning lady at level 8!! She was very kind to pass me bottles of water learning that my boy was not feeling well. Thanks to all (I cannot recall all names, but thanks to your great hospitality)

Stayed in December 2023

None

Good service and location!

Stayed in November 2023

There was very little commerce nearby though the lake location was pleasant.

The breakfast was phenomenal. The attention by the staff was unprecedented in all my decades of travel There was no decaffeinated coffee at the buffet and I asked a staff member if they had some. In minutes I was given decaffeinated coffee.

Stayed in December 2023

Fantastic stay, spacious and clean room, well-faciliated, great staff and great location!

Stayed in December 2023

The room was cold. Requested front desk to help to start the heater. One staff came to room and check the temperature. It was 19 degrees. He left but did not corrected the heater. During my whole stay there the room was cold.

Stayed in November 2023

The location , the room size and decoration and the stunning views of the lake and surrounding infrastructure.

Stayed in November 2023

One of the best hotels I've stayed! The amazing design of the building, outstanding service from all staffs (from the doorman to the IT manager), the view of our room, the variety of breakfast... literally everything! Check-in and out went very smooth. Miss Zuo & Miss Pan at the front desk were very friendly and helpful. I can see they really like their job and feel proud of it. Will definitely come back!

Stayed in November 2023

None

The jinji lake view is incredible. Room is large and comfortable. Bath rook is very big as well

Stayed in November 2023

The directions on how to get to the hotel by public transport should be improved. Add the Chinese name to the train station and the name of the subway station.

Good concept. Everything works and it is a pleasure to stay there

Stayed in October 2023

Room too warm

Harry on check was fantastic and Penny on check out was brilliant

Stayed in October 2023

No information about check out time No information about breakfast time I called twice to ask reception to get these information

Breakfast is good. So many options

Stayed in September 2023

The room’s lighting , need to be more bright for me

The location and the view to the lake

Stayed in September 2023

A very nice room Good location

Stayed in September 2023

Room, breakfast, service

Stayed in August 2023

Nothing at all

Fabulous service

Stayed in August 2023

Great location. Spacious room. The stuff is warm and helpful.

Stayed in July 2023

Nothing

Great location with superb views. Staff was very friendly. Lounge club located at the top floor. Outside pool is a great place to relax.

Stayed in July 2023