Hotel design and comfort

Stayed in December 2023

Staff was very nice and friendly, but to be honest they didn’t seem to be properly trained like the staff of a real 5-star hotel. We went to the Shangri-la the day before and I could see the difference. For example the way they reply to your messages is not super professional. Then on the day we arrived they kept us waiting a long time at the reception and at the end they forgot to give the keys, which is the only purpose of checking in. And then we were tired so we wanted to nap but some staff came and kept ringing the bell until we opened. I mean yes it was nice to bring us snacks but it was not worth it to wake us up for that. The breakfast was good but not amazing.

Beautiful place, lots of people coming just to take photos

Stayed in September 2023

The rooms do not face the main road but are next to the main road and one can hear all the cars / buses / trucks zooming by or honking their horns. It is quite disturbing given the serenity of the property. The villa style rooms are further from the road but I imagine one can still hear the road.

The property is beautiful and maintained well. The staff are well trained and personable. The hotel offers free activities each day: yoga, tai chi class, fireworks show, cultural activities, etc. The restaurant’s food is delicious and good quality. The hotel gym is small but adequate.

Stayed in March 2023

The swimming pool is not heated so we couldn't use it. It would be good if they had hot tubs or something that people could use in the colder months.

We loved the aesthetics of the hotel. It is very beautiful. The staff were so lovely and accommodating. Very good location to nearby activities. Lovely bar, however the bar and restaurant were pricey which is to be expected.

Stayed in February 2023

Introduction to hotel and services upon arrival could have been better. Restaurant was closed for some event, didn’t know on beforehand.

Very nice location, nice architecture, relaxed atmosphere. Staff friendly and helpful. Pool great. Nice to try the rock climbing with great instructor.

Stayed in July 2021

The main issue is the noise from the proximity to the main road. Although it quietens off a little at night time it is still fairly obvious. Other than that, there is little to fault with the property!

Obviously, it's the architecture and the interface between the old and the new, which is extended to the interiors. The surrounding landscape is amazing. Finally the pool is really cool with an amazing view!

Stayed in June 2021

Road noise - a small detraction from excellence

Stunning buildings in an amazing location.

Stayed in May 2024

Perfect location and amazing people. Amazing views and the hotel had a lot of funny attractions during day and night. Not the cheapest hotel in this area but worth the money 100%

Stayed in May 2024

Given the previous reviews on Booking.com, we hesitated to book the Sugar House due to its relatively low rating. However, after comparing it with other sites that showed excellent reviews, we realized there might have been a discrepancy. When our guide in Shanghai confirmed that it was the best option in Yangshuo, we decided to book it, and we were definitely right. It is an amazing place with good services and a great setting. The hotel has been meticulously refurbished with strong artistic feel; it was part of the Alila Hotels until recently. Although it's a shame that it is no longer part of Alila, the standards are still very high. The staff, like elsewhere in China, struggles with English, and yes, the standard and deluxe rooms are a bit noisy due to their proximity to the main road, but it's nothing to worry about. The hotel is a unique structure set in absolutely stunning natural surroundings with amazing cuisine and hardworking staff. The spa is an absolute must. We have traveled extensively, and this is definitely one of the most unique places we've ever been.

Stayed in April 2024

Very minor quibble but majority of staff appeared to speak little or no English. We got by as we had some basic Chinese in our group but some conversations were a little tricky

Good selection of food, particularly Chinese menu. Location was amazingly picturesque , a truly unique hotel, immaculately designed - made for photos. Easy to get around with hotel cars or Didi. Rooms were a good size and well cleaned and maintained. Beautiful spa and great service.

Stayed in April 2024

Interior is super tired and also the hotel is next to a very busy and loud road. At night it feels like you sleep on a high way.

Exterior design is pretty cool

Stayed in March 2024

Beautiful restoration of a sugar factory, rich history and impressive art installation/ exhibition

Stayed in February 2024

Construction beside the restaurant of the hotel was noisy. Maybe need to limit construction outside eating hours to not disrupt the ambiance.

Beautiful architecture and very helpful staff

Stayed in October 2023

Nice design however the service was terrible . The place itself is nice however the room wasn’t clean properly….

Stayed in October 2021

The food. Menu needs improvement and staff more training.

The overall design, the surrounding landscape, just like a postcard

Stayed in October 2021

Wrong travel time, too many Mingyuan, wanna be KOL, families. The management of the hotel changed more than a year ago, it was Western managed before and had clear structures and rules, like a 5 star resort. Now it's local managed and it's a bit chaotic, the staff is not very active or helpful (except one of the pool boys, the housekeeping ayis and the spa staff). It's a typical Chinese hotel with an International rating of 4 Stars, which is not bad. But our timing was bad so we had to share our time for 2 with many many families, children in the pool and lots of noise. The Restaurant is a local one and it's not really recommended to try the Western dishes. The local Yangshuo and Guangxi specialties are good, but overpriced compared to Restaurants in Yangshuo. The bar is okay, they kept some recipes from the former bartenders, which are good. Unfortunately they are out of stock with many wines and Champagnes, so the choice is limited. The pool is used to take pictures instead of swimming. There are signs saying clearly no pictures while pool is in use, but no one cares. There are also signs saying no hotel slippers at the restaurant, but the local guests don't care. Also signs saying don't hang your clothes at the glass balconies, no one cares ... Also the Management doesn't care. The late check out, I requested already with my booking here and they promised me to find a solution one day before my departure, ended up in "Sorry sir, the room has a booking tomorrow." And I was willing to pay for a late check out. Really bad service. All in all nothing special, but also nothing super bad. Just not what you expect if you pay 18K for a week in a "luxury" resort. Next time better Sanya again.

Location was very nice, the architecture of the hotel is also unique and very beautiful. The big pool is a plus and the room plus the spa experience were over average. Some of the staff, really wants to treat you special, but that's difficult... I was very happy about the breakfast one day, where the staff remembered my room number after 4 days. Also one of the pool boys is very good and attentive and does better service then some of his F&B colleagues. The rooms looking nice, were clean.

Stayed in July 2021

The resort is located just 50m off of the main road. You can hear industrial traffic and truck horns throughout the entire resort (including in the rooms) 24 hours per day. Service is rough. F&B is not a selling point. The hotel is no longer the Alila/Hyatt brand. This should be made more obvious to potential customers, as the level of service one would expect from this brand no longer exists, but costs are the same. The owner has cut his own costs by not supplying pool-chair cushions, and there is an obvious lack of staff training. Other guests flew video-capable drones directly into view of our bedroom while my partner and I were changing clothes one evening. The hotel claims to have a no-drone policy, but was not sympathetic to this perverted violation of privacy. It happened multiple times again after notifying the staff. I’ve lived in China (and have loved living in China) for 6 years and can appreciate a range of accommodation and service levels from Mongolian style yurts to the Shanghai Ritz. The Sugar House did not live up to its reputation.

Physical hotel and landscape are beautiful. Rooms/bed are what you would expect for a resort of this price point. Pool is the main reason to stay here and it was lovely.

Stayed in July 2021

There is no sound proofing in the rooms so you'll be hearing your neighbors and the busy street outside the entire time. They leave ear plugs in the room for that. The hotel decided to destroy the serenity and relaxing surroundings of this beautiful hotel with a music festival. The worst part is the hotel staff didn't see it necessary to inform people when booking the hotel that there would be hundreds of people flocking to the hotel grounds for a music festival that takes place for three nights starting at 2 pm until 10pm at their beautiful pool. I didn't travel this far to listen to terrible club music; I came to listen to the river and hear the birds. You aren't allowed to be around the pool area/fitness center or get into the bar when the festival starts as they have roped it off for festival participants. We paid quite a bit of money to stay here for two nights and now we're not even able to use the facilities for over half the day. Dinner the last night wasn't even from the menu as they only offered a seafood buffet. Not being able to use half the amenities for large portions of our stay amounts to robbery in my book. We had to call the front desk four times at midnight for them to even act concerned about the amount of music coming from the rooms due to the types of people these loud music festivals attract.

The grounds are incredible. If you want to make your friends jealous with a great photo then this is the place. The food is good too. Sadly, that is where the positives end with Yangshuo Sugar House.

Stayed in July 2021

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in October 2021

There are no comments available for this review

Stayed in June 2021

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in March 2023