breakfast needs some improvement.

Location is great! You can see the Gulangyu island right infront of the window if you book the right room type. Room is also spacious. Receptionist staff is great. Especially the operator Ms. He.

Stayed in April 2024

None

Nice location, great facilities and kind staffs.

Stayed in April 2024

Nothing particularly, everything as expected q

Left my phone in the room, checked out, on the way to the airport hotel called and offered to bring the phone to the airport 👍

Stayed in March 2024

Not happy with the hair drier. Too loud and hot but not dry hair properly.

Spacious room; Great location in the city; Walking distance to shopping area.

Stayed in March 2024

Room aircon temperature not very cold as it is not adjustable.

I enjoyed the hotel stay so much. Comfortable, clean, spacious, good gym facilities, and great that we paid a bit more to have nice view of Gulangyu island. The hotel staff are well trained, courteous and helpful. Especially thankful to Room supervisor 耿红艳who decorated my room with a pair of swan towel art ❤️. Hotel location is perfect, 10-15 min walk to the Zhongshan walking street.

Stayed in March 2024

None

Perfect location, nice staff with prompt response and suggestion for itinerary for short stay.

Stayed in March 2024

Front Staff can not speak English well

Stayed in March 2024

Lounge bar on the 26th floor closes at 8 pm. Service in the whiskey bar was not on par with the reception, a little too directive.

Spacious room with a very nice view overlooking the Gulanyu island, a main landmark of Xiamen. Attentive reception staff, who upgraded us due to late readiness of our room. Fully functioning amenities. Beautiful rooftop view, made accessible to us by Aoma who was very helpful. Great location to get around the central shopping area and the harbor, and great value for money.

Stayed in February 2024

Using the elevator was a nightmare.

Room was big and staff were friendly

Stayed in February 2024

The view of Gulangyu is absolutely fantastic from rooms.

Stayed in December 2023

Room has a smell of cigarette, yet the front desk refused to change the room...but they did offer to spray air freshener and provide a humidifier

The room was spacious and clean. The location is ideal as it's within walking distance to Zhong Shang Rd. The doormen were also very helpful to guests with luggage

Stayed in January 2024

It smells like cigarette smoke in the elevator hall.

The staff is very welcoming. The location is pretty nice (though still 10 mins walk from the closest metro but it's not far from Zhongshan road).

Stayed in December 2023

The indoor swimming pool’s temperature can be adjusted better.

Friendly staff, I was impressed with the receptionist named Kokiki, who went above and beyond to help the group (10 members) as much as she could. Nice location and views.

Stayed in December 2023

The rooms were kind of hot and stuffy (unable to adjust temperature). The attitude of the staff members could be a bit warmer / more courteous.

Great location with good views of Gulangyu Island and the waterfront. Plenty of restaurant options nearby. Hotel breakfast was tasty albeit a bit expensive by local standards.

Stayed in December 2023

Just a litte staff can speak english

Stayed in December 2023

We have added breakfirst but was charged for the kid below 1.2 m despite we were being told during the booking that breakfast was free for kid’s height below 1.2 m. During check-out I have asked for the bill print out and had pointed out that it was being charged for the kid’s breakfast. As we need to depart for airport to catch our flight , I did not verify the correction despite the front desk lady has verbally informed that it has been corrected. I have not check the credit card bill on the correction yet. I hope hotel can make improvement in this area.

Non-smoking rooms and environment is superb. Comfortable environment.

Stayed in December 2023

The stay was ok, some of the furniture was a little dusty but acceptable.

The best part was probably our experience with 吴琳 （Vinnie). After checking out, we waited at the waiting area and 吴琳 kindly approached us for assistance. She even offered to safekeep our luggage if we wanted to shop around and gave us some candies while we waited. Really appreciate the kind and extraordinary service rendered. Kudos to you, 吴琳!

Stayed in December 2023

Except for buffet breakfast, most restaurants open after 11am. It would be nice to have restaurant opened early so that we can relax and enjoy our brunch without using room service.

Excellent location and view, great food and we used both the 24hrs room service and the breakfast room services, and the food were great. the restaurant also is great with great view and service for a very reasonable price, the top floor offers afternoon tea with a birds-eye-view of the Gulangyu island.

Stayed in November 2023

Big and spacious, clean, good service. Kids club was good to entertain kids. Walking distance to main shopping street and Gulangyu.

Stayed in December 2023

NA

The hotel prepared birthday surprise for me including a cake. They even gave me a room same as my birthday date! Such a friendly hotel. The location is perfect!

Stayed in November 2023

The furniture in the room looks a bit old but they are all functional.

The friendly service at the reception and conceige makes you feel welcome. The location is excellent.

Stayed in November 2023

nothing particular

a new hotel with good hardware and software. the views at upper floors (25th and 26th) are amazing. the staffs are very professional. very thankful to Ms Vinnie and her colleagues, who kindly helped me make a quick check-out and sent a receipt (which I almost forgot to).

Stayed in October 2023

Windows not clean enough

Excellent location, friendly staff 👏

Stayed in October 2023

Staff is rather ignorant

Spacious bright room, great facility and good location, near to Zhongsan walking street and Gulangyu.

Stayed in October 2023