The service is unrivalled.

Stayed in May 2024

Some of the 5 stars hotel will provide bath bomb. It will be great if they do. And it will be perfect if the swimming pool is outdoor

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Stayed in May 2024

Possibly the most luxurious hotel I have ever stayed in. The bed was as comfortable as any could be, service, location, food wonderful and amazing views from the room and roof top bar.

Stayed in April 2024

room view; taxi waiting time upon leaving; swimming pool water temperature

location, comfort, clean, practical, amenities, …no room for headache!!!

Stayed in May 2024

Rooms are old style

Location

Stayed in April 2024

the staff were very attentive to my 80 year old parents who stayed there, good service throughout.

Stayed in March 2024

Best location possible in Shanghai, right on The Bund with views to Pudong. Fantastic rooms, very helpful staff, great breakfast and tea time.

Stayed in March 2024

Everything was perfect!

Two nights at the peninsula was the perfect end to our trip in China and really made our experience in Shanghai extra special. From the spacious room (with a dressing room and river view!), to the stunning facilities (particularly loved the pool, sauna and steam room!) everything is so well thought through. Breakfast was ample and delicious! All of the staff are so lovely and the concierge team are also excellent and booked our dinners in for us which was much appreciated. Highly recommend staying here!

Stayed in March 2024

Nothing

Breakfast was amazing . They had a selection of hot breakfast we could order. So fresh and hot !! Excellent

Stayed in March 2024

Nothing not to like.

Outstanding service. Superb room facilities.

Stayed in March 2024

Nothing

Clean and marvellous

Stayed in January 2024

Unfriendly staff attitude

The hotel is beautiful. If the unfriendly staff (check-in reception and conciergerie) would change their attitude, this could be a true 5 star hotel.

Stayed in December 2023

I did not like the potential cost of a local ride in a hotel car. I understand paying for luxury and convenience, but I found the amount over a Premiere Didi didn't make sense.

It was a perfect breakfast option, whether you dined in the lobby restaurant or dined in your room, the quality and consistency of the order was excellent.

Stayed in January 2024

Everything perfect. (just more drinking water in the room would be appreciated)

This hotel has a flair of luxury and style far away from mass consumption. Great hospitality.

Stayed in January 2024

I have stayed in many luxury hotels. Peninsula Shanghai was the first for my Peninsula experience. I have to say that I am surprised that there isn't a personal message. I would think a personal written message in the room 'Dear Ms. Lee....' would have put Peninsula a notch up from Peace.

I booked a room facing the Huang Po river and best of all I was given on with direct view of Oriental Pearl TV Tower. Just so beautiful. This makes it all worth the price to pay :-). The staffs are all very well trained, polite. Most of all Danny and Ray (I may get the names wrong but they are the only 2 guys at the concierge) are superb. Thank you.

Stayed in January 2024

Hotel lobby is Too crowded and lost its exclusivity

Great location and service. Beautiful room

Stayed in November 2023

Breakfast

Fantastic

Stayed in January 2024

great breakfast super service very nice location

Stayed in December 2023

Room rates

Luxury

Stayed in November 2023

Best of best

Stayed in November 2023

Due to the timing of our visit aligning with the international expo the increased security at the hotel made entrance and exit like being at airport security however this was only a minor inconvenience and an understandable one.

This is by far the best hotel we have ever stayed at, the room was amazing and the staff would put an exceptional amount of effort into ensuring that the experience was as comfortable and luxurious as possible. We stayed in the deluxe garden room however luckily as we were on floor 12 and the corner of the hotel we were also able to have a stunning view of the Huangpu river and skyline! The room has all the facilities you would expect from a hotel of this quality and the bed is very large and super comfortable. There is a good sized bathroom and walk in wardrobe which has excessive storage space for storage of your belongings, a special shout out to the staff who suprised my girlfriend with cake and a birthday card, she loved it! We particularly enjoyed visiting the rooftop bar as the atmosphere and views at night are amazing, This hotel is perfect if you are looking for the highest quality stay in Shanghai city centre. We look forward to returning!

Stayed in November 2023

Simply the best!

Stayed in November 2023

Vanity room is not bright

Very clean very nice

Stayed in October 2023

Language at concierge and current recommendations for dinning could be a lot better

Everything

Stayed in November 2023