1376 Nanjing Xi Road., Jing'an, 200040 Shanghai, China
#50 of 318 hotels in Shanghai
Guests' ChoiceBased on 153 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.6
Staff
9.3
Value for money
8.3
Free WiFi
7.9
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End of dialog contentReviewed: 20 May 2024
Maura
IrelandThe room was very hot, we left the AC on to 13 degrees all day and still it was hot at night, maintenance said it was fine...we could have changed room but at that point we just decided to stay where we were. The staff gave mixed messages between the reception and pool, but in the end all worked out.
The location is excellent on Nanjing road close to all the shopping. There are also loads of really nice restaurants with something for everyone right outside the door such as Eli Falafel, Pistoreros, Beef and Liberty and a lovely breakfast spot as well. The pool is lovely with sun from around 10.30am to 2pm ish but there is also a grass area that gets sun for longer if you are a sun worshiper. The beds were comfortable. The bathroom was lovely and the pressure of the shower amazing. The staff were very friendly and welcoming.
Stayed in May 2024
Reviewed: 12 May 2024
James
BelgiumThese hotels are well cared for, so regularly are renovated . Make sure you call ahead of time to check if Sauna and stuff are open. The sauna was closed during our stay
This hotel is a fantastic place to enjoy Shanghai! The facilities are all top quality, everything is super clean. But most of all, the Club Lounge (although not cheap) and its staff were absolutely epic!! From Aileen who took care of us by email ahead of the stay to Tina who was genuinely friendly and cared for us so well! They both were great at making us feel home, as well as the rest of the staff. Thank you for all the gifts and room decorations !!
Stayed in May 2024
Reviewed: 6 May 2024
Margerate
AustraliaVery nice service, all the staff members are very very friendly and helpful.
Stayed in April 2024
Reviewed: 15 April 2024
Sushila
United KingdomNone of note
Perfect in everyway .Spacious room with all necessary things.Staff at reception/concierge/lobby and room service were carefully checking our needs regularly. Very well looked after and a great atmosphere to relax . Spa next door was fantastic
Stayed in April 2024
Reviewed: 8 April 2024
James
SingaporeNIL
location is awesome, walking distance to a lot of shopping mall and train station. room is big and clean. Service is top notch too
Stayed in April 2024
Reviewed: 25 March 2024
Sii
MalaysiaTake very long time to call a taxi in the early morning about 4:45am to rush to the airport .
Good breakfast and they’re very helpful .
Stayed in March 2024
Reviewed: 17 March 2024
Patrick
AustraliaGym was great
Stayed in March 2024
Reviewed: 17 March 2024
Stephen
United KingdomWine glasses in drawer dangerous, I broke one when I opened the drawer
Stayed in March 2024
Reviewed: 16 March 2024
Yuen
Hong KongLocation is right in the middle of city, good service and nice breakfast
Stayed in March 2024
Reviewed: 28 February 2024
Nodira
Japanthere was a day when the bathtub did not look like cleaned with some stains left, which looked like blood. after sharing this next day they made sure it was clean.
welcoming service good location comfy room -special approach of room assistant with handwritten messages and small gifts
Stayed in February 2024
Reviewed: 16 February 2024
Qingyuan
CanadaWould be nice if bathtub has access to shampoo and shower gel
Location is great
Stayed in February 2024
Reviewed: 5 February 2024
Kamyla
ChinaHelpful staff, comfortable rooms, and great location. The ritz bar is stunning.
Stayed in December 2023
Reviewed: 2 February 2024
Ping
Hong KongA bit too old that need renovation
Excellent location
Stayed in February 2024
Reviewed: 24 January 2024
Fengqiao
CanadaNothing
The location and the staff
Stayed in January 2024
Reviewed: 8 January 2024
Wing
Hong KongHonestly no complaints about our stay!
Great location for sightseeing around Shanghai. The staff at the Ritz went above and beyond to ensure that we had an amazing stay, with particular attention paid to our memo regarding my parents' wedding anniversary. They left ballons, cake and a note to wish them a Happy anniversary. Friendly and attentive staff who will do anything to help ensure your needs are met!
Stayed in December 2023
Reviewed: 9 December 2023
Nefii
TurkeyI don’t like carpet in the room
Location is good breakfast is good but there is no any room without carpet because Ihave an allergy
Stayed in December 2023
Reviewed: 8 December 2023
Tony
Hong KongRoom humidity is a bit low...an optional humidifier would probably be handy.
Breakfast on the go is a brilliant idea and it served the purpose flawlessly; on the other hand, the full breakfast on-site is spectacular with an enormous variety & delicious choices from all over the world. The room is always tidy and clean.
Stayed in December 2023
Reviewed: 3 December 2023
Ahmet
United Stateslocation and smiley faces helped
Stayed in December 2023
Reviewed: 30 November 2023
Mikhail
RussiaAll was perfect. Fast check in/out. Rather varied breakfast, many European dishes.
Stayed in November 2023
Reviewed: 26 November 2023
Mohammed
AlgeriaThe hotel 6 elevators busy 45 floors with 20 rooms by floor sometimes you have to wait for the second or third time to get inside
Everything was good
Stayed in November 2023
Reviewed: 25 November 2023
Franciscus
NetherlandsThe loud music in the bar downstairs. Difficult to talk
Excellent hotel, perfect location on Nanjing Road. Nice room, very helpful staff.
Stayed in November 2023
Reviewed: 18 November 2023
Mandy
AustraliaBathroom shower is a bit dated
Location is excellent, entrance is grand. Love the quilt, so soft
Stayed in October 2023
Reviewed: 12 November 2023
Tsimane
South AfricaNothing
Perfect for business travel
Stayed in November 2023
Reviewed: 7 November 2023
Sumeet
United Arab EmiratesLocation was a bit further from the Bund
Friendly staff and good hotel amenities
Stayed in November 2023
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