None!

The staff took great care of us

Stayed in March 2024

Nothing

Friendly staff, nice location, modern facilities, swimming pool and gym are fantastic

Stayed in April 2024

The executive lounge food has limited choice and not too good

The hotel is clean and location not too bad. There is a bicycle for use

Stayed in January 2024

They don’t deliver the food you order from outside and they don’t have

Pool gym environment

Stayed in February 2024

None

Friendly service, great location

Stayed in January 2024

A great hotel. Christmas dinner was fantastic.

Stayed in December 2023

Little things such as the soups weren't kept hot at both at Spices and the Club lounge.

Everything one would expect..

Stayed in December 2023

Facilities are a bit old.

Price is decent. Wifi is stable. Clean.

Stayed in November 2023

Shower

Top room

Stayed in August 2023

hotel has beautiful river view , I think a more relaxing chair / seat can be placed in room towards the river view side

very smooth check in. I was pleasantly greeted by Hotel Manager Miss Fann , she managed the on spot luggage instructions with the team promptly as two of my colleagues were into a meeting on arrival and they had to go to their rooms with a lag of 30 minutes, luggage transferred to all three separate rooms dot on time , very happy to see hotel manager active engagement with guests and leading from front

Stayed in June 2023

staff are very friendly. but knowledge about the city and travel can be improved .

facilities are good , there are variety of selections for breakfast

Stayed in May 2023

Nothing we didn't like.

Great location, wonderful room, excellent service. High quality breakfast with many choices.

Stayed in March 2023

cozy, comfortable

Stayed in April 2023

Nothing.

Amazing! Great rooms and wonderful service.tge breakfast is fabulous, so many selections, all are high quality.

Stayed in March 2023

We really enjoyed our stay. The staff were very kind (Eli, Stanley, Robert, in fitness room and in breakfast room) and it was very comfortable. I really liked the steam room and the relaxation bed afterwards. The breakfast was delicious. I thought it was an oasis in the middle of the city. Thank you very much.

Stayed in March 2023

We had a great stay at the Ritz, unfortunately, due to Covid, many parts of the hotel were closed including the restaurant. Our room and the buffet at breakfast were great! The location is excellent.

Stayed in December 2022

The hotel from the start or our stay to the end of our stay; the hotel was amazing! The staff, the facilities, the room, the food and the the deal of club lounge room deal. Amazing! We signed up to the room with the club lounge and the staff are so warm and happy to help and also with drinks, delicious food to you table and guidance for where to find places. The perfect touch of everything in English and staff mostly can speak English. Perfect place and well worth the money!

Stayed in August 2022

Nice view to Tianfu Square and at the same time very quiet room. Delicious breakfast and nice 38th floor lounge area. Friendly staff and room service. Check in and check out very smoothly. Further questions asked via e-mail they replied very quickly. Additional pillow.

Stayed in June 2022

Honestly I don't think there were any issues at all - maybe the location - while there is some stuff (restaurants, bars, convenience stores) around it's not like a super trendy area or anything. Had to take a 5-10 min taxi to tourist hot spots.

It's probably one of the best hotels I've stayed at in China. The staff have an impeccable attention to detail, extremely friendly, speak English. Breakfast large, with good variety (a juice bar!). A Michelin rated restaurant is on site. Very cool bar with unique cocktails (Szechuan Hot Pot Tequila??). Pool and gym are fine, hot tub in the changing room is a nice addition.

Stayed in February 2022

My stay was exceptional. Every member of staff committed to making me as comfortable as possible, from the cleaner to the receptionists. Breakfast was amazing.

Stayed in February 2022

basically there are two points to mention what makes my recommendation marked a 9 instead of a 10. first of all, the food quality (delivery to room) should be better. food should be delivered hot and more tasty. secondly, the SPA should be cleaned more regularly.

very good service and comfortable rooms. located in the center of the city next to tianfu square and chunxi road. peoples park also not far away. breakfast buffet is good. nice view from room and lobby on the surrounding city. rooms are nicely equipped, cleaning service very good and very friendly. some restaurants inside the hotel tower, also a SPA included. want to stay a full day at the hotel, you will have a lot of opportunities to relax and eat and enjoy yourself!

Stayed in February 2022

The best service ！.during our stay all the stuff was very helpful,everyone spoke English ,very friendly. Nice Jacuzzi with a view also the swimming pool.Everything very clean .spices restaurant was great .Flair is okay i enjoyed the cocktails. dj not as good

Stayed in January 2022

My husband and I visited Chengdu to celebrate our 10th wedding anniversary. The staff at Ritz Carlton made our stay absolutely fabulous. They have decorated our room with balloons and rose petals. The service was great, the room was clean, the location is excellent.

Stayed in September 2021

Nothing to complain

Excellent service, amazing preparation in the room for the first day of our honey moon. Special decoration and small gift from the hotel.

Stayed in September 2021