Western breakfast options could improve. Even though the hotel was not full we had to wait 10 minutes to be able to check in, be seated for breakfast and to check out. Pool food is of low quality and way overpriced. overall the service should be much better and is not up to standard. There is a lot of staff, but they just stand there and not doing much and not being pro-active. Exception is the breakfast staff.

Nice facilities and comfortable rooms. Breakfast staff does a good job.

Stayed in March 2024

Very few staff spoke English, was difficult to communicate, but got lucky when checking out when someone with excellent English helped us

Magnificent grounds, nice pool, very spacious room with nice coffee and tea. Nice restaurants on site

Stayed in January 2024

Everything was very good

Service, place

Stayed in January 2024

Double beds too narrow for two adults

Ok

Stayed in November 2023

The only negative is the Bidet did not work and the sink was faulty but besides that the pool was great, the room was great, the breakfast was PHENOMENAL

Stayed in June 2023

The Villa deck could have used some updates (many loose boards). Also, there were many trees surrounding the villa pool. This made it hard to get sunlight on the pool maybe consider cutting/trimming some of them down.

Overall, my stay at the Ritz was very enjoyable and relaxing! The food was delicious and the beach is nice. Jarvis, my butler, was very accommodating and always made sure we had everything we needed. Also, the AYI’s who were in charge of cleaning the villa 李丹丹 and 池芳娟 were great! They worked very hard and made the villa clean and tidy everyday even when it was short staffed. This was my second time at the Ritz and it was wonderful.

Stayed in January 2023

This was our second visit to Ritz Carlton. The service level was just exceptional. The staff working there like William, Nanncy, Mikael, Lynn and many others just stood out for us. The service level compensated any other short comings. Our flight was on 6 August back to Shanghai, the staff namely William took exception actions to support us to get to the airport. Even though our flights were eventually cancelled due to Sanya lock down.

Stayed in August 2022

all about the Rooms is great. bfast is great too but the rest of F&B is overrated!.. and poor. sand grill is total rip-off. poor Caesar salads, trio fish.. it’s barely above family mart (sorry). Italian fine dining is also average for the prices. better go to Capella for a nice dinner.

great location if you want a beach. do play volley ball! the staff will be happy to play with you. it’s a massive place . 450 rooms. bfast can be busy but flow is well organized.

Stayed in January 2022

We prefer more intimate settings - this hotel is perfect for families: lots of pool activities, kids club, and open areas!

Great room facilities! We loved the bed, bath and beyond. It was raining during our stay so being cozied up in a comfortable and very spacious room was perfect! Great Christmas ambiance - we really enjoyed how festive the the hotel was - really put us in the xmas spirit! Also, breakfast was delicious!!!!!!

Stayed in December 2021

some areas of the hotel looked very old

room

Stayed in January 2022

room is not soundproof. two big noisy events on Saturday without any information to guests. Friday building up frames and lights for this two events let us feel like being on a construction site instead at a nice pool area. Also smoking on breakfast terrace shouldn’t happen, especially for a family friendly hotel. pool for kids was very cold and life guard was quite unfriendly that we understood why no one is here and we went back to normal pool. first and last stay for us in Ritz-Carlton Sanya.

Hotel and room were nice and clean. breakfast buffet was very good.

Stayed in October 2021

Breakfast super nice. Would suggest to add hash brown The seafront beach is very narrow, dont know if it's because season tide. Seabed in front of the sea would be perfect but i guess not enough space. Anyway staff provide beach mat to keep belongings clean while swimming or sunbathing. Room is big, with modern facilities and big balcony, perfect!

Stayed in October 2021

Honestly everything was great this time. The weather was not great as there was a typhoon over the island but it was still a great holiday.

The location is really beautiful and the facilities are excellent. But above all the hotel staff are amazing! They go to endless lengths to ensure you have a great time and are always polite, friendly and professional. Honestly can't speak highly enough of them- especially Naancy one of the guest service reps!

Stayed in October 2021

This review has been hidden because it doesn't meet our guidelines.

The facilities were great! The staff was very helpful and accommodating. Nancy, the assistant loyalty manager was amazing. She was always ready to help and offered assistance whenever we needed something. The quick access to the beach and the pools were lovely. The restaurant’s offer amazing food and the service was awesome.

Stayed in September 2021

Would have liked our room to be more central. Two small cockroaches appeared in our bathroom(it was a ground floor room). The pillows were very high which was a bit uncomfortable. As a family-friendly hotel it felt full of kids at times, might be nice to offer adulty only pools/times as there are a few different pools. Small minuses overall

Great breakfast- good gym, pools with sea view. Huge room with very comfy bed and large terrace. They were flexible with our check-out time and gave us late check out which was very nice. Very friendly and accommodating pool and bar staff.

Stayed in August 2021

Nothing to mention.

We stayed at villa, the perfect option for a small family. The fantastic a la carte breakfast, delicious food at Sand restaurant close to the sea. The staff attitude was very kind and professional. Special thanks to managers Tatiana, Sara and Cameron who did they best to make our vacation unforgettable.

Stayed in July 2021

There were things that we were not told. ex. the minibar is included. There are no actual beach chairs on the beach. They said a car was included. We could never get it. Many of the restaurants were booked up. However, when we went to one at 8:00 Pm it was empty. There was one other table.

We loved staying on the club floor. The food and service were terrific. The beach was lovely and clear water.

Stayed in July 2021

More cooling devices in the common area, such as mist spray etc would be nice. The directional sign is also need to be improved (we lost ourselves at the first day)

Great service, very friendly staff

Stayed in June 2021

Waking up with the birds songs behind the room on the 4th floor to a breathtaking mountain view. Loved every detail of the room decor. Spacious and stylish bathroom and shower area. Huge breakfast choices. Super smooth check in and check out. The scene bar with a huge terrace overlooking the garden and open to the reception area. I would definitely go back again.

Stayed in May 2021

Swimming pool

Clean room

Stayed in April 2024

Staff' service and attitude are not bad, but it is simply not as good and professional as what you would expect from a luxury hotel such as Ritz Carlton: - very poor service for breakfast - waiting line was chaotic - took them one hour to serve drinks at bar while they had plenty of staff and very few customers. But they were just standing there and chatting to each other, forgetting they were supposed to prepare cocktails we ordered. We had to ask 3 times - they let kids playing and throwing balls violently right at the swimming pool. Accident can so easily happen... Took them literally 40min before asking kids to stop

It is a nice resort

Stayed in January 2023

No one at the hotel speaks English. Only one manager at breakfast time was able to speak with us. We had to communicate with the staff using our phone translator, unbelievable in a Ritz-Carlton chain hotel. The service was terrible, they were even rude to us sometimes. We had dinner in the lobby restaurant and the waitresses by mistake brought 3 cocktails to the table instead of two (it was her mistake, not ours). we asked her to leave the cocktail there to fill up a little bit more our glasses (the Margaritas we got were literally less than half of the glass.. a complete rip-off) and she said in a very rude way: NO! later she throws the drink in the sink in front of our faces. on purpose obviously, she wants us to see that, unbelievable.!! A person like that cannot be working in a Ritz hotel or not even in a B & B. guests deserve some respect... When you pay a fortune for a room, for a glass or wine or for having dinner there, you expect other kind of treatment. it took us more than 2 hours to have our dinner ready and all the dishes came at different time. this means that when some of us already finished our food, other people in the group didn’t have they courses yet. not to mention the prices at the restaurant, very expensive and the quality was terrible... In sume, it was the worst experience at a Ritz Hotel ever. if you are staying at Yalong Bay, try Marriott. much better service and nicer staff. on the other hand, that part of the beach it’s no nice, it has not sun beds in front of the sea like the other hotels in Yalong Bay (Marriott, Hilton, Sheraton, MGM) but definitely the best hotel in Sanya: CLUB MED. Foreigners are welcome there, if you’re not Chinese, Ritz is not your place. they treat us as a second class citizen...

nothing. the experience was so bad that I cannot tell anything I really like

Stayed in December 2021

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Stayed in December 2023