Awful stuff

Great location, great spacious rooms, elegant ambiance and fantastic food

Stayed in April 2024

Little comment: the food menu could be larger in the lobby bar (choice is slightly limited)

Amazing view from the room (we had a Pearl tower room on 45th floor), from the lobby bar and rooftop Flair (not just a bar but also a very nice restaurant. Spacious, great service (and major part of staff speaks English), including very nice room service. Very good quality of WiFi.

Stayed in April 2024

Lack of communication skills from staff in English

Everything

Stayed in April 2024

Unmatched Luxury and Hospitality – A Dream Stay at The Ritz-Carlton Shanghai! My recent stay at The Ritz-Carlton in Shanghai was truly exceptional. The staff's warmth and attentiveness, combined with the exquisite culinary experience and luxurious room, made it a memorable experience. The hotel's elegance and sophistication are unparalleled, and I can't wait to return for another fantastic stay. Highly recommended for anyone seeking a luxurious retreat in the heart of Shanghai! Thank you, Ritz-Carlton, for an unforgettable experience!

Stayed in April 2024

Wifi is way below average.

Room very spacious, clean and elegant. facilities in general are amazing especially the connection to the mall.

Stayed in February 2024

Having to change elevators to get to bedroom

The service and the staff

Stayed in January 2024

Nothing

Highly recommended hotel. Excellent location and amenities. Staff were very professional, and the room was excellent.

Stayed in January 2024

Staff were all very friendly and helpful. They all greeted us because it was our 36th anniversary and they even decorated our room and gave us some fruits, cake and wine to celebrate. Thank you to all the people in Ritz Carlton Shanghai Pudong that help make our stay memorable.

Stayed in January 2024

Strong smell of formaldehyde I.e. chemicals used in renovation.

Convenient.

Stayed in December 2023

Nothing

Every thing

Stayed in December 2023

We spent a few day of our honeymoon there and everything was beyond our expectation. Every staff member took exceptional good care of us, from the airport pickup to check out. The room was marvellous and the club lounge was a very special privilege with a large range of drinks and very well stuffed buffet.

Stayed in December 2023

Nothing

Everything was en pointe, staff were attentive to our every needs. Our room has club lounge access and it’s definitely worth it, every meal we had was amazing and the room has killer views. Would definitely stay there again :)

Stayed in December 2023

Restaurant overloaded for breakfast, I needed to wait long to get seated. And at dinner the serving was not high level, not professional. Fish was “torn” and stapled in shredded pieces.

Great location close to the Pearl Tower

Stayed in October 2023

Nil

Loved the spacious rooms and how close it was to landmark spots! Staff were always available to help.

Stayed in November 2023

Italian restaurant was very poor. Staff tried to help but my partner was very disappointed in her food. This aea needs attention. Apart from that excellent

Hotel and staff were excellent in every sense

Stayed in November 2023

Phenomenal welcome, fantastic and well thought out room, amazing views, great rooftop bar!

Stayed in October 2023

Everything especially the stuff of the hotel, thank you a lot, for the Birthday card and cake with fruits it was so nice of you 🙏🏻 and the room check in we did earlier thanks for that, because we didn’t sleep all night !!

Stayed in November 2023

The in room dining wasn’t that good and below average

The staff was very friendly. The location of the hotel and most importantly the view from the room was amazing. The rooms was very very clean

Stayed in November 2023

N.A.

First of all, the property is very clean. Of course, the staffs are very helpful and professional. Without their effort, we won’t feel like staying in the hotel is just like going home.

Stayed in November 2023

No complaints whatsoever

The friendliness, efficiency goes beyond anything - the breakfast staff were exceptional ! So attentive and accommodating , before you knew you wanted it they were already there giving it. The breakfast was spectacular and so was the view .

Stayed in November 2023

Nothing

The reception at the top was super as the restaurants at that the same level was fantastic.

Stayed in November 2023

I personally didn't like the location: it's business district, so there are only offices and shopping malls there. So you'll need to cross the river every time you want to explore Shanghai. However if your target is shopping then it's perfect because there are some great shopping malls nearby (and one is located in the same building). The furniture is a bit old and has visible signs of use, although it's clean and functioning.

First of all, the view is breathtaking. The breakfast is the best hotel breakfast I've ever had. There's variety of interesting bars and restaurants (of course a bit overpriced, but what would you expect from 5 stars hotel). The room is cleaned twice a day, and they give you a lot of bottled water (it's important to stay hydrated!).

Stayed in September 2023

A little bit long wait for check in/out

Wonderful view and staff is very kind

Stayed in November 2023

Everything was perfect, the best hotel I have ever stayed at. Luxurious facilities and outstanding views of Shanghai.

Stayed in October 2023