AC was making too much noise but they promptly fix it

breakfast bar was amazing

Stayed in March 2024

Breakfast could have been better . The choices at breakfast, especially the fruit , yoghurt and nuts , are limited compared to other five star hotels .

Stayed in March 2024

Room breakfast not as good as expected

Location very good. Friendly service Room well equipped

Stayed in April 2024

The staff in the lobby bar were not attentive at all. Poor service.

Beautiful hotel, very comfortable beds and pillows. Love the hot tub, steam and sauna in the fitness area.

Stayed in April 2024

In summery is this hotel on this place very nice. The brakefest is sure one of the best you can get.

Stayed in March 2024

Facilities are worn-out, old fashioned. Nevertheless, still a great 5 star hotel.

High standards and staff are amazing! Location is great, walking distance to the Bund, Yu Garden and Nanjing road pedestrian street.

Stayed in April 2024

Internet in the rooms are slow

It's clean and comfortable. Staff was superb.

Stayed in March 2024

Rooms on both towers are totally different

Great location. Good facilities, great breakfast

Stayed in March 2024

Common in China but its hard to communicate with staff who doesn’t speak English

Location, Breakfast, Facilities and Room

Stayed in March 2024

I could not and my colleagues could not get the AIR CONDITIONER to cool down the room. It seems that even though there is a thermostat in the room we were told that the temperature is controlled by the hotel property staff. I tried everything and we needed to request for our windows to be opened. One colleague was given a fan to put in his room. Not very good.

I was on the 23rd floor on the better tower. The tower with the large grey statue on the first floor.

Stayed in March 2024

The rooms were large but a bit tired and in need of a refurbishment. The room with the queen bed was nicer than the twin and had a better view but both were old and for the price we did expect better. It is not as good as the pictures but it was comfortable and clean.

The hotel is in a good location and we have been there several times before when we lived in Shanghai. We booked the hotel as we were arriving Christmas Day and we wanted to have the Christmas Day Brunch and then spend the night. Unfortunately our plan was delayed and we missed the brunch! However, we enjoyed an afternoon stroll on the Bund and up Nanjing Rd.

Stayed in December 2023

Location is confusing due to the bund centre

Good location good stuff and good food

Stayed in February 2024

Very good location

Stayed in December 2023

Check in took far too long

Fantastic hotel, amazing rooms

Stayed in October 2023

We booked two rooms for our family and on arrival were first put to rooms on 10th floor of one tower. The problem was that all rooms around our allocated rooms were under repair, with doors open, pieces of furniture and construction materials on the floor, crumpled protective material instead of carpets on the floor. We did not want to live among the rooms under repair and went back to the reception which changed us to two rooms in another tower. The ‘new’ rooms were much older, in one of the rooms moth were flying when we checked in. The swimming pool was closed during our stay.

Close to Bund and the shopping street

Stayed in December 2023

The receptionist are very slow. Took us half an hour to check in and mixed up our names

Stayed in December 2023

Many staff don't speak English well, such as staff in gym reception had to use translator to speak a basic English with me. The pillows are very soft.

The breakfast had many varieties and tasty. The room was clean and spacious. The location is good although have to walk lil bit far from the metro station. Staff in the concierge are very helpful and their English are better than many other staff.

Stayed in December 2023

I would opt to be in the centre of west Bund. No facilities and amenities in its surroundings. Especially for leisure travelers

Spacious room (got a corner one) but my friends got so small King room with small window that they needed to upgrade with additional payment. Thats not a fair treat since the room was uncomfortable.

Stayed in December 2023

The hotel's service is excellent. When I booked the room, I hadn't assumed that 'city view' would actually mean 'view of a building'. Fortunately, the manager resolved this problem swiftly and upgraded us to a room with a stunning view of The Bund. I wouldn't recommend a room on the top floor (the 26th) due to the noise, which most likely originates from the air conditioning system. Additionally, the rooms appear a bit dated. Certain elements in the bathroom need repair.

Stayed in December 2023

Staff is so confused when you ask anything in English.

It is on great lovation, room was very spacious and clean. Bed was perfect very very comfortable for sleeping.

Stayed in December 2023

The rooms were carpeted

The location was excellent

Stayed in November 2023

We only stayed one night. Would’ve liked to stay longer. Liked everything.

The friendly and professional staff

Stayed in December 2023

I think it is rather over priced.

practically speaking everything.

Stayed in November 2023

None

The breakfast is ok , the location is convenient

Stayed in December 2023