We spent a lot of time for the check in, more than 1 hour. The hotel was fully booked and only 2 people in the front desk. Others friends were 1 hour and a half in the queue

The room was nice and very good breakfast

Stayed in January 2022

The breakfast was lovely; there were many options and something for everyone. The room was comfortable and the staff was incredibly kind.

Stayed in November 2021

good location

Stayed in November 2021

It is very good location ,5 minutes to the bund . good view. The boss has big love would like to donate 20 million to support Covid-19 crisis.

Stayed in September 2021

The toiletries were not sufficient for a stay for 2 adults. Delivery service to the room would be an added touch of convenience.

The property was large with good amenities and close to the city center. The fitness center was exceptional. An overall good stay!

Stayed in October 2021

I wasn't impressed. We got no information about where things were when we checked in. We left my daughter's teddy bear and tired to arrange them to send it to us in Hangzhou but that never happened. It so happened that we visited Shanghai the 3 weeks later and I went to the Westin and got the teddy bear back and left. I think I over paid because we came during the China's 100 year anniversary.

They had a good breakfast with a cheese station and salmon and ham. Croissants were good. I heard that their Sunday Brunch is great.

Stayed in July 2021

Bedroom - we paid for a room for 3, the third bed was a tiny sofa, okay for our 5-year-old, just. In the other two rooms, we booked the sofas were large enough for an adult. Not enough hangers in the bathroom to hang towels and clothes. Slow to respond to Covid enquiries and given incorrect information Slow check in- very busy, but not all check-in stations manned We would have given an overall 10 except for these points

Breakfast - Include breakfast when booking the room(s) expensive. Plenty of choice and staff more than helpful Lobby area - plenty of space and very inviting, includes a restaurant in the atrium, coffee shop and cafe. The concierge was helpful but not very knowledgeable about the local area. Location - couldn't fault the location, Bund, Nanjing Road, and many other places within 15-25 minutes walk (even with a 5-year-old) Leisure facilities - decent pool not deep and fills up with swimmers quickly, spa facilities, weights room, cardio room, gym room, something for everyone. Service- excellent service, immediate and helpful. Tips - Ask for a high floor looking towards Pudong CBD. If you have 3 in your party make sure they know it's, adults, children teenagers etc so you get a good size sofa. Most sockets are the British 3 pin square, bring an adapter. Bring in your own snacks and drinks, mini bar is expensive. The Hotel does have connecting rooms useful for a group of more than 3. Arrange your own taxi to the Hotel from the airport, cheaper. Going to the airport allow about an hour, Friday evening traffic on the elevated ring road very busy! In the summer we had a routine of an earlyish breakfast, morning sightseeing, local lunch, swimming/chill out local dinner and evening walk around the Bund, Nanjing Road and neighbourhood worked well for teenagers and a 5-year-old. Plenty of small restaurants around Cantonese style, Hong Kong style, Pizza Marzano (Express) BK, McD, KFC etc within 15 minutes walk in the Bund and Nanjing road areas. Great morning walk down Nanjing road to the Starbucks Reserve Roastery, Pudong via the tourist bizarre tourist tunnel Nanshi old town/Yu Garden visit in the morning - gets Very busy! Summer is very hot and sweaty, winter can be very cold with the wind down the river

Stayed in July 2021

Facilities are a bit old. Far from the metro.

windows insulation was perfect zero outside noises

Stayed in May 2024

Great location, safe environment

Stayed in May 2024

Need more Hollywood movie channels!

Everything was great! No complaints!

Stayed in April 2024

All was OK...

Room was excellent and location great to Bund, Old City etc... Pudong a Hop, skip and a jump. Breakfast, great and should be added when you book at Westin Bund Centre

Stayed in April 2024

only small things... - english skills of some employees still a lot of space to be better for this kind of hotel category and price level - sockets not 100% friendly for international visitors and condition of sockets (socket of USB and others on the working desk) not the best one (room 2608) - condition of handles in the shower and their function need to be maintained. - consider the quality debts mention above, slightly overpriced with 200 USD per night, but maybe because of exhibition surcharges...

Overall the important things to remember a stay in a Hotel as positive has been fine. - loction very good - staff very helpful and pro active and customer oriented - room with nice layout, comfortable bed, internet good connection, AC also good. - breakfast good

Stayed in April 2024

The breakfast was wonderful - so many things to try! We checked in very early in the morning and the staff were very kind and helpful to us - they even offered us a free late check out!

Stayed in April 2024

Nothing, I would recommend The Weston for a stay near the Bund.

The staff were fantastic, especially the bar staff at the stage bar in the evening and the concierge services.

Stayed in April 2024

NA

the staff was very helpful. Anna was very helpful and helps us to resolve issues very quickly.

Stayed in April 2024

I like the view from my bathroom.. but the glass should be cleaned because it was dirty with the spotted dust

Stayed in April 2024

The room, airflow was poor, stuffy throughout

Classy lobby

Stayed in January 2024

Nothing

Excellent room perfect bed great layout

Stayed in March 2024

Nothing to report

Excellent hospitality service with great location. Being my first visit to China, I liked it very much. Impressed with the ambience.

Stayed in January 2024

Deceptive pricing, almost double the amount quoted during booking.

Good location

Stayed in March 2024

I love everything about this hotel! The room is sooo big and nice, as well as the bathroom, the view is breathtaking, the staff is super friendly and the location is also amazing. From now on this will be the hotel I’ll be staying at when I come to Shanghai.

Stayed in February 2024

There is a little lack of staff’s communication ability. Here is an example. The benefits rules(Breakfast & executive bar ）of the room didn’t showed as a really clear way. I had to checked for three and given by three different answers. It should be showed in the beginning of the order but it didn’t. Hope the system will get better when next time’s order.

Location is amazing. It is between 豫園 and 外灘。

Stayed in February 2024

Not much. The food was not much to my liking, unfortunately. I found their pizza in Prego to be very well made.

The location of neighborhood was safe, bright and clean. Within a 5 minute walk to the Nanjing Road Pedestrian Shopping Street and about a 5 minute walk to the nearest metro station which is the Yuyuan Garden Station which is also the old Chinatown District of Shanghai. There are many shops and restaurants three blocks from the hotel. The check in front desk person, Miss Belle was very helpful and efficient. The concierge person, Mr Fred Yao was also very helpful. Many in the management team were in the lobby observing and movements of their guests.

Stayed in February 2024

Breakfast is just OK. but not as delicious as I expected. WIFI can be better/faster

Room has a nice view to the city, size was spacious and bed was comfortable. Breakfast has several selections (western and asians). Location-wise is quite near to Nanjing Road and around the area there are places to eat and see. Staffs can speak English.

Stayed in January 2024

Almost no people speak English.

Location was amazing! The view in the bedroom was really good.

Stayed in January 2024