The towels presented to be clean, but there were holes in them. The bathroom had a semi-translucent glass facing the bedroom in a twin room, which could be awkward for guests. The hot water was also inconsistent. The hotel wifi requires some log-in that is complicated and when connected, was weak.

Very friendly staff who gave directions and guidance on applications to support our transport needs. The hotel is also located conveniently near West Lake, though it was hard to tell the driver the hotel name in English (better to use the address). Overall for the price paid, it's fine.

Stayed in May 2024

No lift, closet for clothes & water in the hotel. Got to lug luggage up the staircase. Only 1 clothes hanger available at back of the main door of the room. Pls bring your own hangers if u want to air your clothes 😂

Convenient walking distance location to places of interests & Ding An Metro station. Easily access to food stalls, restaurant & night market. Room is clean. Worth the value. Can't expect too much for the pricing paid.

Stayed in April 2024

Service and room preparedness. Humid and awful smell. Careless staff.

The cheap hotel does not prepare the room as it should. The toilet paper and liquid shower soap were not provided at first (we need to ask the reception) and the room seems very humid and smells awful. We need to buy an air freshener from a convenience store. However, we are provided with umbrellas when it rains outside.

Stayed in February 2024

The halls smelled like cigarettes, thankfully the room itself didn't. Wifi was pretty bad, could not watch any streaming video. Definitely not high-speed. Other than that, lorem ipsum dolor sit amet.

Pleasant stay, my flight was delayed so the guy at the entrance stayed up late to let me do my check-in. They were in the middle of renovations during my stay, but works only started around 9am and did not wake me up. The room and amenities were sufficient for the very reasonable price, and the location of the hotel was perfect for me, 10mn walk away from the lake district while still being close to a metro station. They kept my bag for me while I explored the city on the last day.

Stayed in December 2023

Internet connection not always working

Proximity and quietness

Stayed in December 2023

- The room was quite cold, AC not so efficient. - The water in shower was not hot enough and the water pressure is quite low.

The location is right in the center, walking distance to the West lake. Everything is near by, restaurants, markets and coffee shops all within walking distance. The area is very beautiful, has some beautiful old-style Chinese houses and alley ways. The room was comfortable and had all the necessities one can need. The receptionist was very nice and friendly.. easy-quick check-in, comfy beds.. Great experience Overall!

Stayed in December 2023

Shower had cracked slab Toilet was a little small The floor carpet wasn't very clean (Renovations that cause Noise No personel in the check-out)

Relatively cheap Super quick check-in Good bed TV available Wifi

Stayed in December 2023

The heater is not strong enough to heat up the room on days where it get really cold in winter. Light is not bright enough.

Location is pretty good. Walkable to train station and many amenities around the area. Walking distance to some of the popular streets and West Lake. Price is very affordable for budget traveller.

Stayed in December 2023

Room not clean to much

Relax and near to metro

Stayed in November 2023

Room and Cleaness

Location: best Room: bad Clean: bad

Stayed in October 2023

It was a bit dirty.

Kind staff, great location, cheap.

Stayed in September 2023

The whole place very often smelt like smoke which can be unpleasant for some guests. The room was very unclean, they give fresh towels and empty trash bins in the room every day but the floors and walls are dirty. Room did not correspond to pictures at all. The walls are super thin so you could hear noises from outside the room and other rooms near it.

Perfect location, super close to the West Lake, to several night markets and street food spots. It is also located in a very cool street with many halal restaurants and bars. The staff was very friendly.

Stayed in August 2023

Dormitory (4 people) is super tiny, bed was realy hard, it should be more clean to deserve better rating.

Location is great, price is cheap, host was helpful. Ok for one night.

Stayed in July 2023

Poor interior

Close to centre

Stayed in June 2023

A litte bit old, just notice about the floor, it's not clean at all

The receptionist is vẻy friendly and helpful

Stayed in May 2023

Insufficient of light, tiny room cannot sit inside the room, dirty, insufficient of common area, not recommend.

Location.

Stayed in April 2024

The shared room is very uncomfortable. Small, dirty and very dark.

Amazing location and the heating works well. The staff is helpful.

Stayed in March 2024

nothing.

The hotel location in a great。 It only takes a few minutes to walk to West Lake and the ancient street, and it is also very close to the subway. The subway can reach the international airport. The hotel staff are very friendly and can introduce and communicate in English, which provides convenience for foreign guests。

Stayed in December 2023

Nothing

Great location, there are many local food stores nearby

Stayed in November 2023

Bathroom drain was blocked

Great location

Stayed in October 2023

Room smelly

Price super cheap

Stayed in August 2023

Don't get a bed in a shared room here! Did not sleep an eye as mattress super thin and hard, bathroom was disgusting and people smoke indoors.

Stayed in September 2023

Cleaning conditions were terrible. I didn’t pay so less to get such a type of room. Not at all matching with the pictures on the website. I could hear each noises coming from outside and from other rooms.

La posizione

Stayed in September 2023

Rooms are generally small.

For the price it is much more affordable compared to others in the same area

Stayed in August 2023