The personal is really nice, but the communication can be limited to a translation device. The breakfast could have a little more western options.

We went for the Ice Festival, so with minus 30*C outside, the hotel and the rooms are warm and you get an extra oil heater (not really needed, but good to know you have it). The breakfast is poor, not lots of western options, but you can find something to eat.

Stayed in January 2024

Not all staff speaks English which sometimes make communication challenging. Other than that the place met our expectations as a layover for a 24 between the flights. Would be great if transfer options information (from/to the airport) would be shown in description of the facility.

Stayed in March 2024

Th aircon was centrally regulated at minimum 23° Celsius which was too warm for us compared to the -20° Celcius outside. A little fan was given to us which didn''t help much nor the little window in the window pane which was open day and night. An individual room temperature would have been appreciated.

Very close to Zhongyang Zie 810 mins by foot). Very quiet. Very helpful staff. Very nice breakfast ( Chinese/ Western).Very good beds.

Stayed in February 2024

The hotel location was not properly stated in the location map app.

Location was good. Near to train station. and the hotel has good facilities.

Stayed in February 2024

The staff’s attitude at the front desk needs to be improved. They are not very proficient in English & wasn’t very helpful. In fact, the manager didn’t even know they had a tour desk at the lobby that could get us tickets to the Ice & Snow Festival. When we found out & asked him, he said he wasn’t aware?? The lady at the tour desk is there every day.

It was conveniently located & walking distance to Zhongyang Jie although it was not a short walk especially in the middle of winter but it’s still close enough to walk. Breakfast was ok. Has a robot that delivers your online purchases to the room - cute.

Stayed in January 2024

None.

The breakfast was amazing, there were lots of variety food to choose, the quality of food was good, delicious and nutritious, including western choices and local Chinese cuisine, Dragon Tan ( the manager of breakfast dining) was very friendly to greet guests and helpful to recommend the local delicacy to try! a special thanks to him! Otherwise all front desk staff and cleaning staff were very efficient and friendly!

Stayed in January 2024

nothing

The staff are all very helpful.

Stayed in December 2023

There’s was no one to help us with unloading our luggage. Maybe it is just like that in China.

I like that the room was clean and bed and pillows were of good quality. The staff were not that good in English but were really trying to answer your questions. 700 meters away maybe from Central Avenue

Stayed in January 2024

(1) No good restaurant around us, especially Cantonese style restaurant. (2) Bed is a bit small to sleep 2 people, but still ok. (3) The first night when we checked in, ask for direction, the reception did not show very friendly and just tell us to go outside and walk for 20 mins to Zhongyang street until Mr. Tom Liu came up tell us about the short distance MRT station. BEWARE: If you don't have Alipay or Wechat payment, please prepare a lot of cash.

(1) There is a MRT station, Shangzhi street station, just 500m away from the hotel, make it really easy to every where. (2) The reception are help full, especially Mr. Tom Liu. (3) No convenient store around, but if you walk a bit there are still some you can find. (4) Some street BBQ hawkers beside Shangzhi street MRT station, taste very nice. They only open after 8pm. (5) If you travel as free and easy, there is a travel desk can help you to travel around Harbin, snow village with a price on it. Mind you, it is not so cheap also.

Stayed in December 2023

The room was quite small. Suitable for 1 person but for 2 is a bit tight especially if you have huge suitcases. The breakfast was ok but selection was limited.

The hotel location is strategic. Room is clean & comfortable. The greatest thing they have here is a robot that can deliver all your online purchases including food up to your room. Basically, u just need to place your order online & the delivery person will leave it with the robot downstairs. The robot will then deliver to your room by calling you on the phone to tell you it is at the door. We had fun using this service. At the same time, would like to give commendation to Dragon Tan, the manager who served us well & was very helpful.

Stayed in December 2023

1. They don't know so much English

1. Big room. 2. Excellent breakfast 3. Good location 4. Clean room

Stayed in December 2023

A mix of western and China style breakfast was pretty cool and the standard is definitely good. The staff working there was exceptionally helpful and friendly (staff name: Winson/Wilson, got mixed up)

Stayed in December 2023

The hotel should provide body lotion and put in the bathroom directly.

Great customer service particularly Wilson Yong who served us right.

Stayed in December 2023

The location was pretty close to the center but it was behind a hill. Room thermostat didn't seem to work well.

Coolest hotel. They had robots running around, Staff new english, rooms were beautiful and felt very new. Bathroom was neat, Window curtins were motorized which I loved. The room offered safty masks and flash lights which I thought was a nice touch. The whole vibe and lighting and style, was all lovely. The free toothbrush and magnet was the best! I really loved the magnet!!! Great price by the way.

Stayed in October 2023

It was clean, delicious breakfast, helpful staff

Stayed in September 2023

None.

Location. The hotel is new and clean. Breakfast is good with varieties. The service staff name Dragon Tan service is good. will come again.

Stayed in September 2023

This is just the best place in Harbin. I have been in this city many times, and can compare. This hotel is really the western standard! When we asked for additional bottles of water into our room, it was delivered by a robot (!!!!!), have never seen anything like that before anywhere else!!!!!!

Stayed in September 2023

Everything was perfect.

Stayed in September 2023

good service at the canteen

Stayed in August 2023

I prefer the normal table, not glass table. Mouse of PC is not workable.

Location is a little bit far from the Central street, real down town and but close to Harbin station. Not far from bus stop of airport bus in Harbin station. Chinese noodle bar in breakfast was fantastic. The credit card of Master and VISA is acceptable.

Stayed in August 2023

No robes in rooms

Modern and new hotel

Stayed in July 2023

Nothing can think of at the moment.

Breakfast was excellent, location is walking distance to scenic spots and very near to the Harbin train station

Stayed in June 2023

Very friendly and helpful stuff, very good breakfast, fitness room and all other equipment. Good location.

Stayed in June 2023

breakfast was expected to be better

great location , excellent amenities, clean and modern. mindful and attentive service

Stayed in June 2023