Not easy to locate the first time/ upon arrival

Quiet and peaceful plus the free tea time . Appreciate the guest laundry facilities

Stayed in April 2024

A mistaken post delivery at about 11:30 pm - delivered by a robot - was really annoying, but unforgettable;-)

Very nice staff, warm and courteous, especially those in the dining room. The room is spacious and very clean. The beds are comfortable. The breakfast buffet is scrumptious and has a variety of choices, especially in Chinese food, but less in Western food. The location is unbeatable for a sightseeing in Xi'an; it's practially located in the center of the old town. We had a very relaxed 4-day-stay!

Stayed in April 2024

Could be a bit more lights on the room.

Very good details, very confortable bed and the place is like a mix of traditional and futuristic place and we loved it.

Stayed in May 2024

Nothing but sometimes it is difficult to communicate with the staff even though they make an effort to speak English.

This is my second time in this hotel and it always lives up to my expectations. The location couldn’t be better, it is also very clean and the restaurant has a good range of food.

Stayed in May 2024

Very helpful staff. Great location. Guest laundry.

Stayed in April 2024

The reception area was tucked away from the entrance area. Prefer a brighter lighting in and around the common area.

Friendly staff were always eager to assist. Complimentary Afternoon Tea was a nice touch.

Stayed in April 2024

Coffee machine was out of milk and was not refilled, even when told Breakfast for Asian people Couldn’t find the hotels location on DiDi

Comfortable room and bed Helpful staff

Stayed in May 2024

Excellent location for sight seeing. Sound proof rooms. Very helpful receptionists, could communicate well with the translator apps. Good breakfast choice. Recommend this place.

Stayed in April 2024

nothing really, the hotel was in the middle of some renovation work, but not disruptive. happy with our stay.

third time using the hotel, and we are happy with our stay, it is what we expected: Great breakfast, kind staff and great location, in the centre of everything.

Stayed in April 2024

Nothing

Excellent location, just a short walk from the city walls and Muslim quarter. The hotel was very clean, good rooms with a very comfortable bed. Staff were very friendly. Breakfast was good and there’s even afternoon tea in the afternoon which was great to come back to when you need a rest in the middle of the day. There’s also fridges with water where you can help your self which is a great touch. Would highly recommended!!!

Stayed in April 2024

Bed and pillow is too soft. The lighting in the lobby and foyer is too dark

Great location, superb staff. Complimentary afternoon tea is definitely a plus point

Stayed in April 2024

The hot milk dispenser at breakfast sometimes dispensed milk in weird directions, creating a mess. I suspect dried milk protein from the hot milk slightly clogged the dispenser, causing this problem. Additionally, glass cups should not have been placed next to the hot milk. The milk was so hot that the glass cup cracked; perhaps porcelain cups should have been provided. It’s inconvenient to have partition steps between the elevator corridor and the dining hall entrance. Maybe there were architectural design issues for having those steps, but they are hazardous enough that they have a warning to watch/mind the steps. The elevator entrance should use arrows rather than a top light bar and bottom light bar to indicate if the approaching elevator will be going up or down. Quite a few guests got confused and entered an elevator that went the opposite direction of their destination. It would have been nice if foreign shows or movies were shown on television. Finally, there occasionally seemed to be issues with the light buttons in the room. Occasionally turning off a reading light or bathroom light mysteriously switches all the lights and even the television off.

Room was large, comfortable, and cozy. Cleaning staff was very pleasant and always says Good Morning. The breakfast dining staff (which included a person named Mei-li) were extremely friendly: they helped find us seats in the dining hall and helped my mom, who has mobility issues, to navigate the steps between the elevator corridor and the dining hall entrance. The watermelon, cantaloupe, and chocolate cake at breakfast tasted excellent. Hotel location with respect to the Xi’an Drum and Bell Towers and the Muslim Quarter is good.

Stayed in April 2024

Room is smaller than other hotels we stayed in China, general feeling of the hotel is dark and moody, which kinda depressing, maybe it's a trend, because Westin which we stayed in also feel the same way. I'm not sure why very high reviews are from?

Location is great within the city wall, easily walking distance to drum tower, lots of eating places nearby. Concierge is great, helped us to book tours and shows, and exceptionally prompt in answering all our queries. Breakfast is great with variety. All the staff worked super hard to make our stay enjoyable.

Stayed in March 2024

Excellent location, interesting food streets around and near to Drum Tower and Ancient Wall. The front desk team is excellent and highly attentive to our needs.

Stayed in April 2024

Should strictly enforce no smoking restrictions, nonsmoking room still smell cigarettes odor.

Convenient location, clean room and staffs are helpful and polite.

Stayed in April 2024

It was a little hard to find when we first arrived.

A fabulous hotel with attentive staff from the minute you walk in. Modern facilities with accessible Laundry and gym. Buffet breakfast and a modest afternoon tea available as part of the room rate. Dinner in the restaurant was delicious. Every staff member was lovely, including housekeeping, who were so accomodating and eager to interact and ensure we had a pleasurable experience.

Stayed in April 2024

Very well located for the main food/bars areas, comfortable bed and good breakfast. I also have to thank the great staff, because I forgot my earrings when checking out and they very promptly messaged me and mailed them to my next hotel in China and got them the very next day.

Stayed in April 2024

Nil

Excellent location, hotel is very clean and modern too. A big bonus point that they provide lots of free bottled water

Stayed in April 2024

Nothing

Location is great - less than 5 minutes to the top of "Defuxiang" (Defu Lane) which is the place to go in the evenings for food, drinks and live music. I'd suggest going via Defuxiang to get to the South Gate of the ancient wall also, will take around 30 minute walk unless you'd rather taxi. The ancient walled city is actually much bigger than I thought! Around an hour to an hour and ten minutes to get to the Terracotta Soldiers by car. I took a taxi (DiDi) which was less than £10. Worth paying for sure. The rooms were great. I chose the hotel for its brutalist design which you find in the rooms also. Bathrooms were beautiful, great lighting generally, spacious and the bed was so comfortable. Staff were extremely helpful but have Google Translate to hand if you don't speak Mandarin (and in Xi'an in general, it's not Beijing or Shanghai!). All toiletries provided, USB sockets, coffee making station. Everything you need for a stay in Xi'an. The room service robots are so cool.

Stayed in March 2024

The AC had some problems during our stay. Hopefully this is just a one time occasion. The main problem is that the room was too warm, and there's no helping it even when the window is opened. During our stay, it was colder outside than inside. Another small problem is that the elevator is a bit slow. But that's not a big issue.

The location is very good. Very central and easy to commute. The service provided by Ms. Yin Gaili was great, where she brought us food and helped us to fetch the utilities. She also made sure that we had everything we needed during our stay. The laundry room also worked surprisingly well.

Stayed in March 2024

Keep in mind only 2 minor things. The staff speak limited English, which is unlike more established foreigner accepting hotels. Lastly, the hotel itself, while called Eastern House. Comes under another name on most Western mapping devices. The hotel is referred to as Dongshe Boutique Hotel (东舍精品酒店)

Wonderful hotel in a great location. Simply walk from the hote for a few minutesl and the best night market and Bell Tower views right there.

Stayed in April 2024

Great stay with all the friendly staff and the food is great. Recommended to book your stay with breakfast included.

Stayed in March 2024

Very clean, tidy and loved the automatic vacuum

Stayed in March 2024

Sometimes faced a slight language barrier with staff - but nothing that couldn't be overcome with technology.

Amazing location if you are keen to walk to the main historic sites. Hotel recommended a great guide also for activities further afield.

Stayed in March 2024