No. 70 Santaiyunshe, Xihu, 310013 Hangzhou, China
#1 of 14 B&Bs and Inns in Hangzhou
Guests' ChoiceBased on 30 hotel reviews
9.8Cleanliness
9.9
Comfort
10.0
Location
9.7
Facilities
9.8
Staff
9.9
Value for money
9.6
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 29 April 2024
Matze17
GermanyIt is a charming and cosy little guesthouse nicely located close to parks and west lake. The small lobby/ breakfast room was relaxing and cool. Sally the host was great. She helped us tremendously with taxi bookings, gave recommendations, helped us with WeChat payments. Overall great stay.
Stayed in April 2024
Reviewed: 8 December 2023
Angelene
SingaporeNIL
The property is a stone’s throw away from a beautiful lake. It is tastefully decorated and feels like a home away from home. Sally, our host, was attentive and super thoughtful. On one of the days, we fell ill and she specially cooked a pot of nourishing soup for us.
Stayed in December 2023
Reviewed: 12 November 2023
Lew
MalaysiaWifi was intermittently not functioning well
Located near West lake in a quiet little corner, away from hustle and bustle of west lake. Sally the host and the housekeeping lady were friendly and helpful. Room was tidied and cleaned on daily basis. Serving breakfast of alternate Chinese and western style. Also servings of scones and cookies to go around.
Stayed in October 2023
Reviewed: 29 October 2023
Mark
AustraliaNot much. It was a bit hard for our taxi driver to find but not surprising as it was in a quiet cul de sac very uncommon in China.
Our favourite stay in China. Sally was the consummate hostess. The whole place really felt cosy and homely. Great home cooked breakfasts and very modern fittings but also lots of nice knick knacks.
Stayed in October 2023
Reviewed: 19 October 2023
Andrew
United KingdomSlight lack of clothes storage for a couple.
In a quiet enclave, almost a village, off a busy road, the stylish and elegant contemporary interior design is comfortable and welcoming. The area is beautiful but therefore very popular. Sally was a perfect host, cooking beautiful Chinese and American breakfasts on alternative days. She could not have been more helpful, patient and generous. She has excellent English.
Stayed in October 2023
Reviewed: 6 October 2023
Xiao
United StatesThe property is located on a narrow, dead end, street with limited options for cars to park or trun around, so possible access issues if other cars already in the street. (Luckily, we had no issues.)
Located within walking distance of the West entrance to Westlake Park (famous lake, gardens and scenic trails), Rock & Wood Cosy House was perfect for our one night stay in this part of Hangzhou. We were pleasantly surprised by the exceptional hospitality of our host, Sally. Despite an early pm arrival, she warmly welcomed us in both Chinese and English. (Her English language skills are top notch.) Sparkling water and a fruit snack further enhanced our welcome. After our walk in Westlake Park we were offered fresh baked scone like treats (yummy) and hot tea. To suit us, breakfast was English breakfast style with fresh brewed coffee.
Stayed in September 2023
Reviewed: 23 August 2023
Zhiying
United StatesNothing
The host, Sally, is the best. She goes out of her way to make my family comfortable. When my daughter insists on a specific pancake for breakfast, she ordered it for her and she made special breakfast for every single one of my extended family. The facility is spotless and tastefully renovated. The location is perfect, only 10 minutes walk from the lake. We had the best time staying at the place.
Stayed in August 2023
Reviewed: 21 August 2023
Lois
United StatesVery good breakfast The location is also very good very quiet ,there are many restaurants and tea house around ., across the road is the park and very close to the west lake .we enjoyed it very much.
Stayed in August 2023
Reviewed: 16 August 2023
Wenqian
ChinaCoffee is extremely delicious
Stayed in August 2023
Reviewed: 1 August 2023
Thidrek
NetherlandsNothing, it exceeded every expectation
Wonderful location, house, host and all round environment. I can't imagine a better stay anywhere else in Hangzhou.
Stayed in August 2023
Reviewed: 7 June 2023
Geza
ThailandNothing really.
It is called the "cozy house" for a reason, well designed with exceptional warm feel and interior design rather in Japanese style. Staff speaks good English and is very welcoming to foreigners. Location right in the middle of the West Lake scenic area.
Stayed in June 2023
Reviewed: 27 April 2023
I
Macaowithout
clean
Stayed in April 2023
Reviewed: 23 March 2023
Nicole
ChinaI loved my little nature getaway to Rock&Wood! The location was perfect for me (close to the start of relatively quiet and peaceful hiking trails, walkable to Starbucks and West Lake, but far away enough from West Lake to avoid the HUGE amounts of people). Sally, the host, was so welcoming and helpful- helping me to navigate when my driver couldn't find the place, offering lots of suggestions and tips, and even helping me when I left my boots behind. It's a homestay style, so breakfast was family style with other guests. It was delicious and filling.
Stayed in March 2023
Reviewed: 15 March 2023
Nikolai
GermanySally is a fantastic host and her place is magnificient and comfortable. Very special experience. Not possible not to come back the next time we're in HZ.
Stayed in February 2023
Reviewed: 12 September 2022
Sebastian
Germany-
It is amazing - if you are looking for a nice place on west lake with a great location and an amazing local host, this is the place to go!
Stayed in September 2022
Reviewed: 17 August 2022
Daniela
ChinaThe room and shared areas were clean and comfortable. The host, Sally, was welcoming and present, ready to help answer any questions or give recommendations of places to visit in the area. The breakfast was healthy, tasty and plentiful, including coffee. Fruits, other snacks and water were offered throughout the day.
Stayed in August 2022
Reviewed: 25 July 2022
Yinan
ChinaRooms are on the smaller side.
Thoughtful, cozy design; Green and quiet surroundings but convenient location; considerate, friendly staff and owner.
Stayed in July 2022
Reviewed: 13 October 2021
Philippa
Chinathe red bean porridge!
everything was just perfect
Stayed in October 2021
Reviewed: 16 June 2021
Heike
SingaporeSally and her team made us like feeling at home. They organized everything for us we asked for and there was always a cup of coffee, fresh fruits and self baked cookies waiting for us. The Westlake is really beautiful especially on this side of the lake and we walked up with hearing nothing but birds singing outside. For the three of us this was a very cozy place!
Stayed in June 2021
Reviewed: 25 December 2023
Low
Malaysiaroom a bit small
very clean
Stayed in December 2023
Reviewed: 5 May 2024
Renata
Hong KongThere are no comments available for this review
Stayed in May 2024
Reviewed: 5 May 2024
Plaifa
ThailandThere are no comments available for this review
Stayed in May 2024
Reviewed: 27 April 2024
Christophe
FranceThere are no comments available for this review
Stayed in February 2024
Reviewed: 11 April 2024
Winnie
United StatesThere are no comments available for this review
Stayed in April 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content