Only the breakfast

Every thing

Stayed in May 2024

Nothing.

Excellent hotel, excellent staff, fantastic rooms.

Stayed in May 2024

Location on google maps is incorrect, so had problem to reach hotel from airport. Made a call to hotel and they explained the location to the taxi driver. Keep local hotel business card with you.

Great property. Met our expectations. Breakfast was lavish with good choices unlike our previous experiences in China. Staff was very helpful and friendly. Packed b/f was also possible. Room was great with kitchen. Location was good. 24 hr McDonalds at walking distance. Many other restaurants nearby within walking range.

Stayed in March 2024

The food vouchers for the Canton fair, We could not find even one outlet that was willing to accept the food vouchers. Every food place we tried says they do not accept the vouchers , so we gave up trying because we actually felt like beggars asking for a hand out . We ended up spending and buying food at the fair.

Breakfast was perfect

Stayed in April 2024

Construction on Site, road infrastructure construction work makes noise and they work at night ??

Location , Room Size and style of the room, it has mini ketchenet

Stayed in April 2024

The surroundings too much construction for my likings. I am a true city girl and enjoy exploring the areas around where I am staying.

It's important to Seth forth, the room and everything in it was very nice. The toiletries given was on point. The efficiency, mobility and concern of the staff was excellent. People say ahhh it's China but I say China totally got it going on. I checked out on the 17th after a three day stay, and noticed I did not have my Samsung Tablet which by the way was two months old, called them and they retrieved it from the room and sent it without any questions asked to my new hotel. For this I say, you guys are the best. I didn't have breakfast, so I can't comment on the same. The only drawback to this hotel is it's surroundings too much construction. No noise but a bit dusty for my taste. Would I return and or recommend this hotel.... absolutely. They fully made up for the issue with the surroundings. Believe me I don't write reviews this long or in depth but for this hotel, service and honesty of their staff they should be commended.

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

None

Clean,and helpful staff

Stayed in March 2024

The location.

We reserved two separate rooms for four adults but were upgraded to a suite with two bedrooms.

Stayed in March 2024

Well, not much really. Never mind that the nearest metro was 750 meters away and close to another top hotel.

I came in late in the evening and the man who checked me in was very efficient. Hotel efficient. Six Stars. He gave me a room far from any possible noise from the ongoing construction and still near the lift without being disturbed at any evening. The lady who checked me out, Ms Jesse was super efficient, too. Six Stars. The room was always clean. All facilities worked. The breakfast food was better than expected. I would have wanted more dimsum choices though.

Stayed in February 2024

Location isn't optimal, but getting around in Taxis is easy

Beautiful rooms, very clean, great breakfast, helpful and very friendly staff

Stayed in November 2023

the location is middle of the secondary roads

Amazing Hotel

Stayed in January 2024

The rooms were clean big and modern. It was amazing value for money and would happily stay there again. The staff were kind and attentive.

Stayed in October 2023

Stupid QR code for room service, which does not work for non Chinese phones. Limited menu, with no Asian dishes. Poor selection of toiletries.

The rooms and the staff were excellent. Also the pool and the gym.

Stayed in December 2023

The breakfast should be more international..

The hotel room well designed .. staff was helpful specially Jessie ..

Stayed in December 2023

the breakfast was good but I was hoping to see more international food

Stayed in October 2023

Nothing

Awesome

Stayed in October 2023

Front Desk Staff - Mr Leo is very helpful and assisted me multiple times across my 4 nights stay at Kempinski. Hotel is 100% value for money and very comfortable, would definitely re-visit if I am at Guangzhou

Stayed in November 2023

At the moment (Oct 2023) there is some building work going on nearby but this is only a bit tricky to navigate on foot. There isn’t really any noise. The hotel is quite a walk to the closest metro but I think one is opening closer in the future.

Stunning property. Amazing room. Fabulous breakfast. Professional, helpful staff.

Stayed in September 2023

- a little noise from time to time, because there is metro under construction nearby

Amazing spacious room with all needed amenities. Very helpful and nice stuff that speaks English. Great breakfast - a lot of asian and European choices - great food quality. Everything was fresh and clean. We loved the stay

Stayed in November 2023

Everything was good … except the High Prices

Excellent upkeep & beautifully made & wonderful interiors of the Hotel

Stayed in October 2023

Very well managed and maintained. Staff is very helpful and friendly.

Stayed in September 2023

Location

Clean

Stayed in September 2023

internet was very very very slow

staff was very kind

Stayed in September 2023