Nothing.

The staff are incredibly helpful and friendly. Always on hand to deal with any request or question. Helped arrange scooters and excursions tickets. Even following a power cut, they still served breakfast and made every effort to continue normal operations. Both breakfast and evening meals were great.

Stayed in April 2024

1. Charge of 2% surcharge if paid by credit card. This was not told earlier by booking.com and have never before faced when paying for hotel stay , esp a 4* hotel 2. I feel the Apsara rate a bit overpriced esp during this low season. Moondance is just next to it and cost half the price. Just because no river view. If I knew this would have booked at moon dance. All other facilities are the same. 3. There’s no body lotion. There’s no label of amenities in English. How do I know which of the 3 bottles in shower area is shampoo, body wash or conditioner? 4. Booked a massage for 60min. She finished in less then 40min. But still had to pay for 60. No refund. So be careful and time your session. 5. Room was cleaned but used mugs not cleared 6. Byciclec rent charged for full day although only used for 30min ( no hourly rate) 7. Was told hotel fully booked but when stayed there was only 1 other couple. Low season rates are still quite high.

Friendly and very helpful staff Ginger tea 24hrs Tea snacks offered free Nice comfortable waiting area like living room w fireplace Bike rental Room w balcony & nice bath Free soda drinks in bar fridge In room massage There’s a pregnant cat that kept us co and showed that the staff are good pet lovers

Stayed in March 2024

The hotel owns both moondance and apsara lodge, and the car entrance is through the moondance. They should make more explicit on the booking site the address. But everything was great! Try to book the rooms inside the apsara main building, I thought it was much more comfortable than the outside one. The outside seems a lot more rustic.

I liked everything, the location is spectacular, outside the city center and much more peaceful. The staff is amazing!!! Thanks Maria and team for such a warm stay. They gave me a lot of good recommendations and helped set up the activities everyday. Loved it!

Stayed in January 2024

- The staff was very welcoming - The location is perfect, in the midde of the great scenery and very quiet - You can rent bikes, so you can explore the erea by yourself - The quality of the rooms are excellent - The quality of the food is very good

Stayed in December 2023

At the time we were there, there was a group shooting ads in the outdoor area. It was noisy and we couldn’t use that area which was very unfortunate. It would be nice if it had more vegetarian food option.

Very cozy, clean, and in a beautiful location. Also, staff were wonderful and helped us with a very nice itinerary with discounted ticket prices :) Also, chef was good at preparing Italian food😊.

Stayed in December 2023

The staff and the place is amazing, thank you for everything. :)

Stayed in October 2023

The property is clean and peaceful. It looks at the river and you can hear the water running. I recommend a having a Chinese massage. Maria, one of the staff members was extremely helpful. And her English is very good! Overall, a very nice stay.

Stayed in November 2023

It was exceptional - from the location, comfort, hospitality, quality and food. It was a dream from the start to finish and cannot believe I only stayed one night, I could spend the whole week here. Such lovely staff so helpful and accommodating and great English too. They helped us book a tour and even got us a discount as well. It was an amazing experience.

Stayed in November 2023

Nothing particularly! If I really have to suggest , maybe food quality

very helpful staff, Sally gave us lots of info and always carried a lovely smile! Excellent peaceful view from hotel room Clean bathroom Nice decor Free coffee whole day! Lobby very comfy!

Stayed in October 2023

This is the most beautiful setting for a hotel, overlooking the river and a view of the mountains it is so tranquil! The interiors are lovely and modern, and they offer free afternoon tea every day which was such a lovely touch. The staff were so kind and made us feel very welcome. They helped us to plan our itinerary, transfers and we hired electric scooters from them too. We couldn’t have asked for more, we just wish we had longer! (One thing to note is that the bikes are not free that are mentioned in the description- but they aren’t expensive either)

Stayed in September 2023

We had a fantastic time! The staff was just superb, everyone was very kind and helpful with anything we needed — from making reservations to scheduling transportation. The room was quite spacious, and the room and facilities were nicely decorated and super clean. We enjoyed spending time in the pool with a beautiful view to the river and the mountains. Highly recommend staying here if you are in Yangshuo!

Stayed in August 2023

The location, lovely and helpful staff, facilities, beautiful and comfortable room.

Stayed in July 2023

The location and ambience of the lodge is perfect for a weekend getaway. The views are unparalleled and surreal. The lodge staff welcomed us with warmth, friendliness and hospitality. They are professional and we'll informed (and connected) with the local attractions. With their support we were able to attend shows and explore the surroundings. The lodge facilitates excursions such as the traditional light show, renting of scooters, massages, arranging transport and more. The surrounding areas are accessible by scooter and the driving conditions here are safe enough. The lodge is air-conditioned and mostly free of mosquitoes.

Stayed in June 2023

The atmosphere was picturesque. The staff was very friendly and helpful. you are able to wash and dry your clothes. The rooms are very clean and spacious. The food in their restaurant was delicious. Highly recommended

Stayed in May 2023

The pool was not so clean the first day.

Staff did everything possible to accommodate our needs as we were travelling with a little baby. Location is perfect to rest and enjoy wonderful views of the karst mountains.

Stayed in April 2023

Recommendations on activities and rentals could be more detailed and oriented

Such a lovely paradise with very nice outdoor areas while providing full comfort in its facilities, along with friendly and helpful staff!

Stayed in January 2023

Extremely friendly staff. Most speak English well enough to communicate. You can even rent E Scooters and bikes there for a very reasonable price. Hotel is located in the rural area and very lovely.

Stayed in January 2023

This is our 2nd stay at the Apsara plus 1 stay at the neighbouring sister hotel Moondance. It's ideal for hiking, biking, e-biking, rafting, rock climbing, and rafting ........... Check-in was easy, just hand in the passports/ID and they'll bring them back to you when registered, the public area has a cosy fireplace, a small bar and a restaurant area. Tea and coffee are on hand all day, and afternoon snacks are provided as well. The restaurant food is mostly Chinese but tasty and a few other bits such as chicken popcorn and chips for the kids. Breakfast is fine with cereals, toast, a range of hot foods, eggs and noodle soups. The pool is open all year and the brave in winter can take a dip! there is outdoor seating overlooking the river and a rainproof gazebo in wet weather. The rooms are spacious and rustic. the beds are clean and comfortable with aircon for hot and cold as needed. Some rooms are suitable for families singles couples and friends so plenty of choices. Tips - contact the hotel for we chat connections and they can be super helpful and cater for your needs. free bikes are on hand and the hotel can help with a range of activities, many an easy cycle or within an hours walk. hiking the back trails along the rivers and karst is easy and well worth it but download apps to your phone such as MapsMe, Locus Map and A Map have most of the paths marked between them. The nearest train station is Yangshuo 2h30m ish from Guangzhou and 4-5h30m from Wuhan and the airport at Guilin. The hotel can arrange transfers.

Stayed in December 2022

Nothing

The staff went out of their way to help me whenever possible. The room was clean, well-maintained and comfortable. The location is out of the main city area, but that is what I wanted.

Stayed in October 2022

The lodge is very cozy and welcoming but it is time to upholster some of the couches and cushions in the lobby area. Also, the poolside beds could be a little cleaner or simply replaced.

Breakfast was varied and tasty. The staff was accommodating in taking our orders and it took them just a couple of minutes to have the food ready.

Stayed in September 2022

price

location and staff

Stayed in July 2022

-

- Unlimited coffee (amazing for a German) - Easy rent for scooter - Hotel can book all activities for you in advance (sometimes getting a discount compared to purchasing in Yangshuo) - We just traveled as a couple. BUT: for families this definitely is the No. 1 hotel you should choose.

Stayed in July 2022

Can't think of anything.

My room had a balcony with a lovely view of the pool and mountains. In-room massages are available and very affordable. The breakfast was good, as was the restauarant food in general. Free water and afternoon "tea" (snacks). The pool area was very nice and provided shade at most times of the day. Staff were very nice and welcoming.

Stayed in July 2022

location, staff and the actual building and sustainable efforts being taken

Stayed in July 2022