Calle 18 9 - 07, 180001 Florencia, Colombia
#2 of 15 hotels in Florencia
Guests' ChoiceBased on 31 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
8.8
Facilities
8.9
Staff
9.1
Value for money
8.6
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 25 November 2022
Jhon
United Statesnoise of the street
atmosphere
Stayed in November 2022
Reviewed: 19 October 2022
Mario
Colombiasmall space for shower and noisy
location and new stuff
Stayed in October 2022
Reviewed: 16 April 2022
Miguel
Colombiaeverything
Stayed in April 2022
Reviewed: 15 February 2022
Luis
Colombiathe restaurant never answered my request.
the room was nice and clean, spacious
Stayed in February 2022
Reviewed: 11 January 2022
Eduardo
ColombiaHotel confortable
Stayed in December 2021
Reviewed: 8 January 2022
Correa
Colombianothing to say
everything! a great hotel, beauty and clean environment. 10/10
Stayed in January 2022
Reviewed: 7 January 2022
Fredys
ColombiaThere is free parking but, the garage is shared between guests and visitors, and once it was full so we had to park outside in the street until a visitor left. The garage is small and requires a bit of ability to avoid the columns and walls.
Great location. The breakfast was very tasty and varied but although this is a cheese producer region there was no cheese on the breakfast! The beds were very comfy and the room was clean and tidy every day. WiFi was very reliable and fast The top floor has great views of the city and a nice relaxing pool.
Stayed in January 2022
Reviewed: 7 January 2024
Luke
United KingdomVery slow check in process. Overall dirtiness of the hotel including communal corridors etc, and this was our second trip there so not a one off. Plus when we arrived in our room it was full of dirty sheets and towels! Got moved to another one but was chaotic.
Nice breakfast, nice bed.
Stayed in December 2023
Reviewed: 18 December 2023
Luke
United Kingdomconfusion about the rooms when we arrived - we arrived to our room and it was still dirty, with used linen and towels on the floor and bed. overall the place needs more cleaning, including in public areas, on floors, etc.
friendly staff. handy to have a swimming pool. nice breakfast.
Stayed in November 2023
Reviewed: 6 March 2024
Wilber
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 14 January 2024
Héctor
ColombiaThere are no comments available for this review
Stayed in January 2024
Reviewed: 25 April 2023
Tathiana
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 3 February 2023
Alex
United StatesThere are no comments available for this review
Stayed in January 2023
Reviewed: 29 September 2022
Veronica
United StatesThere are no comments available for this review
Stayed in September 2022
Reviewed: 19 September 2022
Ramírez
ColombiaThere are no comments available for this review
Stayed in September 2022
Reviewed: 23 August 2022
Ramírez
ColombiaThere are no comments available for this review
Stayed in August 2022
Reviewed: 7 May 2022
Laurie
FranceThere are no comments available for this review
Stayed in March 2022
Reviewed: 2 March 2022
William
ColombiaThere are no comments available for this review
Stayed in December 2021
Reviewed: 24 February 2022
Diego
CanadaThere are no comments available for this review
Stayed in January 2022
Reviewed: 24 February 2022
Diego
CanadaThere are no comments available for this review
Stayed in February 2022
Reviewed: 3 January 2022
Hilel
ColombiaThere are no comments available for this review
Stayed in January 2022
Reviewed: 22 December 2021
Andres
ColombiaThere are no comments available for this review
Stayed in November 2021
Reviewed: 16 July 2021
Fabian
ColombiaThere are no comments available for this review
Stayed in June 2021
Reviewed: 7 July 2021
Mordechai
United StatesThere are no comments available for this review
Stayed in July 2021
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content