Nice hotel, well located, but it's not something worth the price paid (facilities are a bit outdated and very basic). The hotel is clean and the staff is very nice and welcoming, although slow at check in and check out. No mini bar - I think that they should have at least a bottle of water available in the room.

Stayed in January 2024

The place looked run down. There’s a whole in the floor hallway.

Location

Stayed in December 2023

Toilet sit broken No hairdryer

Localisation excellent

Stayed in December 2023

Everything aside from location was terrible. 1) the room is dark, dirty, smelly - absolutely not even 1 star. You turn a faucet on in the bathroom and the entire space and your clothes will get wet. No A/C. Hard bed, thinnest towels possible, dust and grime everywhere. The room door did not properly lock; the safe didn’t work (and safety concerns are very real in Bogota). 2) I checked out immediately, after one night, and on time, after letting the hotel know I was not satisfied. They insisted on charging me the fee for one more night, and promised to refund 3 more nights that I had paid for. 10 weeks and about 20 emails later, there’s no refund. After requesting my routing/acct number, address, IBAN, copies of paper checks and all sorts of other private bank info, as opposed to just reversing the charge on my card, they went totally dark. So I paid $262 for a room I didn’t even use, while I also paid for the next hotel I booked and stayed at.

Good location, near T-Zone.

Stayed in August 2023

The hotel was fine at first but then on the first night we realized that the rooms didn't have air conditioning and the walls were so thin that you could hear everything that happened in other rooms and in the corridors.

Location was perfect. Everything was walking distance.

Stayed in September 2023

PART 2/2 In essence, they attempted an unlawful charge, canceled the reservation, and persistently deceived. Upon confronting them the following day with Booking.com's findings, they fell conspicuously silent. Their response was a feeble attempt to feign ignorance, claiming they were still unaware of the situation. When I emphasized the unauthorized charge attempt and the absence of any applicable policy, their response was a hollow expression of concern. I am currently engaged in ongoing correspondence with Booking.com, but I implore you, fellow travelers, to avoid this establishment at all costs. I strongly urge you to peruse other reviews, as this pattern of behavior persists. My suspicion is that my initial booking at a favorable rate prompted them to concoct this dubious policy, which I am convinced is legally questionable. Never in my extensive travels have I encountered such a nightmarish ordeal. Stay vigilant and choose your accommodations wisely.

WORST EXPERIENCE - PART 1/2 Dear Travelers, I feel compelled to share my recent harrowing experience with Mercure Bogota BH Retiro, as a cautionary tale for fellow travelers. Please take the time to read this in full. After conducting thorough research and discovering similar reviews, it appears that this is not an isolated incident; it borders on what can only be described as a scam. To begin, I received an alarming email on the very day of my check-in, stating that my credit card needed validation or my reservation would be canceled. Considering I was scheduled for surgery that day, complying promptly was an impossibility. Upon arrival at the hotel, their behavior struck me as peculiar. They claimed they couldn't locate my reservation, despite my assurance that everything was confirmed and visible on my app. Upon pressing them to double-check, they surprisingly admitted that Booking.com had canceled it, asserting it was beyond their control. To make matters worse, the hotel was fully booked, leaving me in a dire predicament. This was deeply concerning for several reasons: 1) I required rest post-surgery, 2) I specifically chose this hotel for its proximity to family and necessary assistance, and 3) the alternative location they suggested was far from ideal. Their behavior was not only unprofessional but also shockingly rude. They attempted to explain the workings of Booking.com to me, despite my extensive prior usage without a hitch. That night, I managed to secure alternative accommodation and promptly contacted Booking.com. Booking.com conducted a thorough investigation and confirmed the following: “After careful review and assessment of our resources and capacity, I confirm that the reservation has been canceled by Mercure Bogota BH Retiro after they have tried to take payments for your reservation prior to your arrival despite you having no deposit policy and they were also the ones who set the deadline for you to update the card details.”

Stayed in September 2023

Room was cold and smell of sewage from bathroom

Staff was nice and breakfast normal quality

Stayed in September 2023

Overall quality and services

Location

Stayed in August 2023

quite expensive compare to others.

The location is good. Safe area and near to bar district.

Stayed in April 2023

The hotel doesn't have air conditioning. Bogota is cold, when you are outdoors but indoors not so much. So, you have an open window to fresh the room. In a busy city, not a great idea. It was difficult to get a good rest with the outside noise.

The location was great. Walking distance from T Zone area, and Andino Shopping Mall. I feel very safe walking around the neighborhood. Just across the hotel is nice park and very nice restaurants like Maison Kayser, a nice microbrewery and at the corner a Mercado with a huge variety of local fruits.

Stayed in March 2023

These are not something that I didn't like, but more of notes: the breakfast was nice, but not that many varieties. At around 10/11pm I could still hear some noises/music from outside of my room (don't know where it came from). The room is quite basic.

The location is perfect. Many nice cafes and restaurants are nearby. Staff were all friendly.

Stayed in February 2023

the staff were rude the bathroom was dirty

nothing

Stayed in December 2022

The doors to the are quite thin. I lost some sleep to people talking in the halls.

Extremely reasonably priced. Nice location.

Stayed in October 2022

Cold water showers, hammering long hours and days for construction inside the hotel, very loud music on Saturdays by neighborhood disco place, cheap breakfast selection.

Location, staff, presentation.

Stayed in October 2022

Water in the shower did not get hot

Good location, front desk staff were friendly

Stayed in September 2022

I wasn't impressed. its very basic, the room was just ok. nothing impressive. the blinds needed to be thicker as the windows are large and sun comes in at 6am. the service was decent.

Stayed in September 2022

No soap no shower cap deficient hot water

Stayed in September 2022

Shower not too hot, night reception noise audible from room

Good location, good price, firendly staff, good breakfast, comfy bed, nice size room

Stayed in August 2022

Breakfast quality was poor, tasteless

Location, near the zona rosa and shopping mall

Stayed in August 2022

The coffee machine in the room did not have any coffee pods when we arrived. We also had to pay 5000 COP for each additional pod we wanted after the first two (which we had to ask for at reception), which is pretty pricey for a small coffee pod. It's a shame you don't get more than one complimentary. The hotel says it has a fitness suite, but it is just a treadmill and a bike - something to be aware of if you are coming with high hopes of exercising. The bed was a little hard, and like others have said, if others are in the hallway it is very loud.

The hotel is ideally located for Zona T and Zona Rosa in Bogota. The decor is modern and the rooms are fine. The room comes with a coffee machine and (if you're lucky) two coffee pods. They were able to check us in an hour early as we arrived ahead of time - we didn't expect to be able to, so it was excellent of them. The rooms are a decent enough size. The shower is hot!

Stayed in June 2022

The staff behave horrendously, they werre patronizing when we needed help , and right down to creepy and threatful to me and my mother when we asked for information or required assitance this place should be ashamed of their staff they are basically street thugs. They really are on the verge of being a criminals and I'm seariously thinking about sueing this property because the level of negligence was startling . Be very careful with them and ask for everything that they promise you on writing.

Stayed in June 2022

Staff not that nice and I did and early check out and they charged all nights any way

Location, prive and clean

Stayed in January 2022

Walls are too thin and you can hear other people talking. Doors are not smooth and making a big noise when closing. wifi was not good. No speed and not steady. Download speed was 1mb-3mb upload was the same. Can't even watch YouTube! I didn't ask staff to see if they can fix it. I bought my own sim card with data from Movistar 80GB for $15 for one month.

Very good and safe location close to shopping mall. Friendly and helpful staff. Good breakfast.

Stayed in January 2022

maintenance of the room

location and staff

Stayed in November 2021

maintenance of the room

location and staff

Stayed in October 2021