Cra 70G #127A 83 , Suba, 111111 Bogotá, Colombia
#480 of 495 hotels in Bogotá
Guests' ChoiceBased on 5 hotel reviews
6.4Cleanliness
7.1
Comfort
6.8
Location
8.2
Facilities
6.7
Staff
7.5
Value for money
7.0
Free WiFi
10.0
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Showing 1 – 5
Reviewed: 8 October 2023
Julian
Colombiabadroom
good location
Stayed in October 2023
Reviewed: 22 September 2023
Carolina
United StatesFirst of all, from the moment I made my reservation, I requested to pay myself using my credit card, since this was going to be a gift for family members. I also texted them this request and they took a day to respond but said it was ok. Then, the first thing they did was charging my family as soon as they arrived to the hotel. My family had to pay at check in and they were not given a receipt. Then the receptionist/cleaning person went back to the room to say they had made a mistake and that there was still a balance of $20.000 pesos that my family needed to pay. My family again requested a receipt in order to pay, and again, they were not provided with one. By the time my family had to check out, there was no one in the reception to pay and check out. Secondly, my family members reported the following: The room was dusty and bathroom looked not as clean as it could have been. Bedsheets didn't feel like it was their first use either. The room had three double beds, which I thought would be nice, even when it was only two people staying; however, one of the beds was pushed against the closet in a way that my family could not open it and therefore, could not use the closet. The beds were heavy for my family members to move (since both are women over 65) and no one responded to calls when they wanted to ask for help to move the furniture. Overall, I feel sorry that such a great location for a small home-hostal didn't offer the type of service that one expects, especially when it comes to loved ones, and people whose age or condition requires extra support and consideration from hosts.
The location was perfect. All my family needed during their stay in that sense.
Stayed in September 2023
Reviewed: 4 October 2023
Martha
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 2 January 2024
Luis
ColombiaThere are no comments available for this review
Stayed in December 2023
Showing 1 – 5
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