The staff was cordial, professional and helpful. When our ac was acting oddly, they immediately responded and fixed it. The room was lovely and spacious., The breakfast was delicious .Every morning they asked "what would you like for breakfast " which was a bit odd without know the options. The location was excellent

Stayed in March 2024

Everything was fabulous! This is a real 5-star hotel. - Staff was amazing, nice, helpful. They pay attention to details, to what you eat and drink at breakfast - breakfast is delicious, fruits are amazing, pancakes, French toasts… the best breakfast ever. - rooms are spacious, quiet, clean. - beds are great, we slept so well - the decoration of the hotel is beautiful, it feels like home - location is perfect: in El Centro, close to everything I wish I could have stayed more

Stayed in March 2024

Pricy as most hotels in the center, rooftop smaller than expected and umbrella for shade would be welcome

Location, great breakfast with warm breads, very warm and personal service. Rooftop jacuzzi and pool at the plaza

Stayed in December 2023

Pool looked nice but the location in the middle of lobby is maybe not ideal for using it

Lovely boutique hotel in an excellent location. Good breakfast and very nice staff. Overall a very personalized experience. If you do not want to be in th e'new' part of the city but enjoy the historic city centre this is the one!!

Stayed in December 2023

Great breakfast - very helpful staff - exceptional location and value

Stayed in December 2023

Everyone was SO friendly! You can order room service just by using Whatsapp. Everyone is so kind and your room gets cleaned multiple times a day. The breakfast is AMAZING. and truly the kindest staff.

Stayed in October 2023

I wish my room had a desk. I was working remotely for a few days and I had to go to the common areas to work. No biggie since there weren't any other guests at the pool, bar, lounge, etc. but it would have been nice.

Breakfast was made to order and the coffee was divine! I loved the fruit to start and the fresh juice. Watch out for the mosquitos though! They swarmed me as soon as I sat down. Put on your repellant first.

Stayed in October 2023

The fact that you dot get a key to the street door and have to ring the bell.

The mood ant the facilities. The staff was really nice.

Stayed in August 2023

The rooms are hot very spacious, we had a suite but except that we could use the roof terrace, there was not a real difference with the regular rooms.

Beautiful hotel with lovely staff and fantastic breakfast! Location within the old city perfect and great historical surroundings. Very comfy and stylish hotel!

Stayed in August 2023

N/a

I love the boutique hotel, the breakfast, the staff were so nice and friendly. They made us feel so comfortable. Super attentive, very clean. Great location. It was my birthday and they organised a cake. The best were so comfy. We really enjoyed our stay and I would definitely recommend staying here. It's so calming and relaxing.

Stayed in August 2023

not a huge variety of food at breakfast

very quiet away from the hustle and bussle

Stayed in July 2023

Nothing

This boutique hotel is an oasis from the hustle and bustle of the old town of Cartagena. It is strategically positioned in a quiet but accessible part of the old town and is nearby to the center, restaurants and other points of interests. We loved everything about our stay here, the hotel staff were so lovely and always helpful. If you're thinking about booking this place, go for it! You won't be disappointed.

Stayed in April 2023

Nothing.

The staff is welcoming and helpful. The room is lovely and the hotel’s overall location in the walled city is excellent!

Stayed in June 2023

Delicious breakfast. They have a good set of options to pick from, also they are very open and easy to accommodate particular requests

Stayed in May 2023

small pool

It was a beautiful property, very clean and comfortable

Stayed in May 2023

The location was perfect! Everything was within walking distance but you were far away enough to avoid the touristy streets which were packed at night. The staff were so accommodating and kind and made sure we had everything we needed and asked for. The rooftop was great for a nice happy hour spot!

Stayed in May 2023

Could add waste basket in the bedroom for convenience.

Great central location walkable to shops and restaurants and walls of historic Cartagena. Yet it is quiet and safe. Loved all the spaces including the pool, breakfast area and living spaces. Very nice and helpful staff.

Stayed in April 2023

The room was beautiful and the bed super comfy. The staff were super helpful.

Stayed in February 2023

The fan in our bathroom was incredibly loud. Some staff members were unfriendly and seemed to hate tourists or as if they were forced to work. Not a 5 star hotel staff. Our window overlooked the hallway and we were unlucky because other quests living next to us and opposite us were loud and inconsiderate. They even hanged out in their room with open door and one person was sitting under our window and chatting on the phone… The hotel tied to assist, and it’s not their fault. However be mindful that the walls are thin and you can hear a lot.

Wonderfully located property. Everything was new and clean. The breakfast was great. Nice toiletries.

Stayed in November 2022

Nothing to complain about because everything was perfect!

Amazing hotel and amazing staff headed up by Jorge, the manager, who went above and beyond to give us a wonderful experience. We loved staying here! It was an oasis of calm with beautiful interiors in the bedroom and communal areas that all contributed to such a wonderful and peaceful stay. We want to come back again and would not hesitate in recommending Casa la Merced by Mustique as your preferred stay in the historic walled city of Cartagena.

Stayed in December 2022

The location, the breakfast and the room were excellent. The staff was very attentive and efficient.

Stayed in December 2022

Soledad and Jorge went overboard to make our stay comfortable. The kitchen was immaculately clean. The beds were so comfortable that we overslept. The room was described as having "twin beds" but they were actually queen sized beds and the room was huge. There was a ton of space for 2 people to put both folded and hanging clothes. The rain head shower was delightful. The decor in the common area utilized natural elements. The artwork and music in the common area provided a really cool vibe. The location was perfect. The hotel is really close to great restaurants but far enough away from the frenetic areas. Its proximity to the wall makes it easy to pop up on top to watch the sunset.

Stayed in December 2022

nothing

An oasis of calm in the midst of exciting Cartagena. Meticulously designed spaces combine with a caring and competent staff to make Casa La Merced the place to stay.

Stayed in November 2022

beautiful small hotel. Room was very clean and comfortable, very beautiful decor. athe rooftop has an amazing view of the sea and the historical neighborhood. staff was very kind and eager to help.

Stayed in November 2022