Calle Segunda de Badillo Carrera 7 36 125 , Centro, 130001 Cartagena de Indias, Colombia
#16 of 310 hotels in Cartagena de Indias
Guests' ChoiceBased on 257 hotel reviews
9.2Cleanliness
9.5
Comfort
9.4
Location
9.8
Facilities
9.2
Staff
9.8
Value for money
8.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Martha
United StatesThe only thing we did not like as much was how many in-your-face street vendors there were outside the property; it gave the feeling of a busy central market, fairly intrusive.
We liked the staff the most, they were very kind and helpful, always with a smile. They helped us plan a trip to the National aviary and helped us feel always safe. The place is a lovely old house typical of the walled city. With its central location we found several great restaurants and bars close by.
Stayed in April 2024
Reviewed: 23 April 2024
Melanie
ColombiaSuper cute, loved the style of the building, and even with a fantastic location it was so quiet!
Stayed in April 2024
Reviewed: 16 April 2024
Nadia
LuxembourgGreat location, great staff, great pool and great breakfast:)
Stayed in April 2024
Reviewed: 8 April 2024
Edi
SwitzerlandWe liked everything.
Perfect location. Very quiet. Safe. Up front communication with reception staff. Staff very helpful. Very tasty breakfest. Everything on time. I can only recommend Casa La Fe.
Stayed in March 2024
Reviewed: 2 April 2024
Luis
United StatesWell, they were working on the speakers in the pool area, so there was no music. Then again we weren't really there to hang out by the pool.
The breakfast was very adequate and the staff extremely friendly and accommodating, especially Dina. Dennis was also and fountain of knowledge and very helpful. Ariz was wonderful as the bartender. I would go back and stay here in a heartbeat.
Stayed in March 2024
Reviewed: 28 March 2024
Chris
United StatesElevator for when I get old(er) and come back.
The location and how quiet it was despite being in the heart of old town Cartagena.
Stayed in March 2024
Reviewed: 22 March 2024
Hugo
United StatesLack of elevator
Cleanness and helpful staff
Stayed in March 2024
Reviewed: 5 March 2024
Jimmy
NetherlandsNothing. Had an excellent stay. Highly recommend!
Perfect location in city center, amazing staff, nice breakfast - great! The rooftop bar is a nice add on, bed was nice and atmosphere perfect.
Stayed in February 2024
Reviewed: 20 February 2024
Carlos
SpainThe absence of a ramp
The location is great. Staff efficient and kind and helpful. The place is very nice. Breakfast was excelent. I would sugest a ramp for wherlchairs (The hotel was very kind giving us a room in the first floor)
Stayed in February 2024
Reviewed: 15 January 2024
Mary-claire
United StatesEverything was great. Travelers should be aware pool is not very big but we were not there for the pool, great to sit and relax for a bit but not for swimming.
Excellent location, beautiful interior - like walking into a little oasis as you enter the courtyard with lush plants growing up the wall. Comfortable rooms, good ac. Friendly and patient staff - very helpful in arranging transportation (long car rides to Tayrona and Minca -for 2 different groups) - even on Christmas Day! Breakfast was also excellent - really enjoyed the lite/healthy options.
Stayed in December 2023
Reviewed: 3 January 2024
Jane
United StatesLocation was great, staff was very friendly and helpful. Even held a small bag of luggage for me for a week until my return. Was on a Main Street but was quiet to sleep.
Stayed in December 2023
Reviewed: 2 January 2024
S
CanadaWifi in our room was not good at all, pretty strange for living in the historic center
Location, amazing staff, cleanliness, great breakfast to start your day with
Stayed in January 2024
Reviewed: 20 December 2023
Jane
United StatesFriendly kind and accommodating staff, great location, comfortable beds, cool AC!
Stayed in December 2023
Reviewed: 20 December 2023
Craig
United StatesNothing
The friendliness of the staff & cleanliness of the property
Stayed in December 2023
Reviewed: 7 December 2023
Anne
United StatesVery friendly and helpful. Lots of fresh fruit for breakfast. Good a/c! Great location.
Stayed in December 2023
Reviewed: 21 November 2023
H
NetherlandsLocation and very nice receptionist
Stayed in October 2023
Reviewed: 10 November 2023
Corr
United KingdomThe lack of a lift might be a problem for some visitors though it was fine for us.
Beautiful building, with lovely plants and interesting and sometimes quite quirky artefacts throughout. It felt almost like being in someone’s home. It was a very individual take on a holiday property.
Stayed in September 2023
Reviewed: 27 October 2023
Randall
United StatesThe staff went over and beyond to make our stay a truly great experience. The hotel itself is beautiful and very well maintained with attention to detail on their furnishings and decor. Special thanks to Carlos and Dennis in reception, Arledis in breakfast service and Andrea in Housekeeping.
Stayed in October 2023
Reviewed: 24 October 2023
Marcela
ColombiaI wish we could have ordered some snacks or food in the hotel.
We enjoyed the location, the facilites, the rooftop pool, the delicious breakfast and will definitely highlight the amazing staff. They are all super friendly and helpful. The
Stayed in October 2023
Reviewed: 18 October 2023
Kathia
United StatesVery clean and the staff was very friendly and helpful
Stayed in October 2023
Reviewed: 2 October 2023
Stephen
United StatesThere is no elevator, so be prepared to climb the stairs. This was clearly explained when making reservations and not a minus, just a comment.
Breakfasts were OK. They had a fixed menu with several choices, including "healthy". There was no problem if you wanted to modify them and do some pick and choose. The location could not be better.
Stayed in September 2023
Reviewed: 30 September 2023
Carole
United StatesThe hotel advertises a swimming pool, but it's more a dunking pool or large bathtub, Not big enough to actually swim in. More choices on the breakfast menu would be appreciated.
Great location. Easy walk to everywhere in the old city. Room, albeit on the small size, was very comfortable and well-equipped, and the cleaning staff left it pristine every day. Desk staff was always pleasant and helpful.
Stayed in August 2023
Reviewed: 11 September 2023
Jenna
United StatesWonderful staff who are incredibly helpful and kind; good breakfast options in a pretty internal courtyard; quiet, clean room; and walkable to the great restaurants and sights of the walled city and Getsemani.
Stayed in August 2023
Reviewed: 8 September 2023
Paul
United KingdomSmall room- even as “Superior” Leaking shower
Central location Very pleasant staff
Stayed in September 2023
Madrid, Spain
Anacapri, Italy
Salou, Spain
Palanga, Lithuania
Domodossola, Italy
Zhongshan, China
Montgeron, France
Burstow, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content