Loved everything! Great bar, decor beautiful. The staff were friendly, very knowledgeable.

Beautiful, staff accommodation. Linens luxurious. Had dinner and breakfast at the restaurant onsite. Delicious!!

Stayed in April 2024

The first room #209 was noisy because of its proximity to the live music from Alma restaurant, and facing a busy street where a shop's alarm set off and rang for an hour at 10pm... Not a great start to a jet lagged evening. This hotel is a combination of three colonial houses with different levels, layout etc- so there are lots of steps up and down to get around - definitely not for those who are in a wheelchair or mobility issues.

Very charming and historic property with beautiful plants and several courtyards. Breakfast in the courtyard with a good selection of ala carte options and a mimosa on the house - great way to start your day here. The front desk team is super- esp. Paola and Esteban. They will be in touch via WhatsApp before you arrive - to ensure your arrival is smooth. They were responsive to our dismay with the first room (see comments below) and helped move us to a wonderful room #201 which was so quiet, facing the inner courtyard, and had a kitchenette and separate living and dining room. The Aurum Spa is excellent and the pool - though tiny, provides a nice relief in this sweltering time of the year. Love the Ortigia Sicilia bath amenities.

Stayed in April 2024

We were disappointed with the service at the restaurant during dinner. On the other hand, the service during breakfast was wonderful.

Recently stayed at this elegant hotel and had a wonderful experience! The ambiance was nice, and the staff was incredibly friendly. We truly enjoyed our stay and would definitely recommend it for anyone looking for a comfortable and pleasant stay.

Stayed in March 2024

Beautiful property and super helpful and kind staff. We enjoyed our stay!!

Stayed in April 2024

Honestly, there was nothing. Everything met above my expectations.

Absolutely beautiful, charming, impeccably clean, well maintained, and nostalgic. Unbelievable spa and staff & Aura (thank you Marylou!)

Stayed in March 2024

Beautiful property ….. charming, timeless, unique, ….

Stayed in March 2024

I could not stay longer

So much attention to detail, everything was just 10

Stayed in March 2024

The room was a bit too dark and no buffet for breakfast (only ordering through a menu and rather long waiting time.

Cartagena style building and decoration, beautiful swimming pool, nice 3rd floor solarium. Staff very nice and professional.

Stayed in March 2024

Breakfast was delicious and the service overall was excellent - our stay couldn’t have been better!

Stayed in February 2024

I have no complaints

A beautifully restored monastery in the heart of the old walled city of Cartagena, with a great location. The service, from check in to check out, was excellent. The little touches made everything more than perfect—-turn down service with delicious little sweets, complimentary bottled water by the pool, a chef willing to make almost any dish on request, fresh juice and fresh fruit at breakfast and in the rooms daily, excellent concierge service with fabulous dining recommendations, tea and sweets at 5 pm. The bed was very comfortable, the way the hotel was decorated, the music playing by the pool, and great, but low key, security.

Stayed in February 2024

The entire experience.

Stayed in February 2024

Rooms could have more lights. Some are a bit dark.

Absolutely beautiful hotel and rooms. The staff are amazingly attentive and friendly. Extremely professional.

Stayed in December 2023

Nothing!!

We had the most wonderful stay at Casa San Agustín! The hotel is gorgeous. The room, pool, and restaurant (Alma) were all beautiful. The staff and concierge were absolutely lovely and very helpful throughout our stay. Excellent location within walking distance of all the sites and best restaurants and bars within the walled city of Cartagena. Cannot recommend enough.

Stayed in December 2023

Service was excellent!!

Stayed in November 2023

Stunning. Great restaurant. Incredible attention to detail. Best hotel stay of all my life.

Most beautiful hotel room I’ve stayed at. The private pool was the cherry on top.

Stayed in November 2023

Only 3 nights, too short!

I don’t know where to start… I’ve been traveling quite a lot recently and I’ve rarely seen such a great service. From the hot towels and welcome drink when you check in to the room service and the butler service. That was one of my most enjoyable stay ever. I won’t forget to mention that all the staff were smiling and helpful for every situation. I would 100% come back next time.

Stayed in October 2023

All great.

Everything! Great location, with amazing staff, and facilities. The spa was great; we did the Hammam treatment, which was exquisite. One of the best hotels I've stayed at in South America.

Stayed in October 2023

Nothing

Everything about this hotel is amazing the beautiful

Stayed in September 2023

Nothing - it was perfect!

I knew the Casa San Agustin would be nice, but I didn't know that it would be exceptional. From the moment we stepped in the property, we were met with the most helpful staff, most beautiful property, and most comfortable room. From all aspects, this property is above and beyond. There is not a thing I would wish to change, only that we could have stayed longer. Special thanks to Paula and Marco who made our stay extra special.

Stayed in August 2023

Nothing. Everything was perfect.

Historical luxe property, convenient to all. Service was impeccable. Level of comfort unbeatable. Lots of oohs and ahhhhs!! Never wanted to leave.

Stayed in September 2023

Noise from one of the rooftop bars nearby

The staff were wonderful, the room beautiful, and an outstanding breakfast at Alma.

Stayed in August 2023

-

Perfectly located in the charming Cartagena, breath-taking interiors with a very chic pool and the service is definitely 5 stars. We highly recommend and would love to come back

Stayed in August 2023

Everything was just PERFECT.

This trip was me and my husband, first time in Colombia to celebrate my birthday. Casa San Agustin team was above and beyond to please us. I love the service, Andres was great. I never had a such amazing experience like in this hotel.

Stayed in July 2023

There is nothing I didn’t like .

I loved the quite library where they offered Columbian expresso and cordials . I loved the pool and the quite area on the 3 rd floor. The authentic decor throughout the house . The VIP service, the doorman , Resturant Alama breakfast was 5 stars .

Stayed in June 2023