Everything was exceptional

Just the right amount of staff attentiveness without being intrusive

Stayed in May 2024

Someone asked why we didnt tip , was actually angry towards us . We didnt Get any special service , we didnt recive anything Free . She was just doing her work . Its not posible to tip everyone for doing there work .

Everything was perfect .

Stayed in April 2024

N\A

Very clean and the staff was very friendly.

Stayed in April 2024

The air conditioner was not working at a maximum capacity

Location , location,location

Stayed in April 2024

Breakfast superb. Staff could not have been more helpful especially Brahaim who helped organise our coffee plantation trip.

Stayed in March 2024

Nothing

All

Stayed in March 2024

Nothing

This hotel is one of the best in Pereira. We had a room on the top floor with a beautiful view over the city. Just across from the hotel is a beautiful cathedral. The breakfast was very good. The beds were comfortable. We had lunch in the hotel restaurant and the food was good. The staff are friendly and some of them speaks good English. The room and the bathroom were spacious and very clean.

Stayed in February 2024

The staff was very accommodating

The location was what I hoped for

Stayed in February 2024

Great location and the best breakfasts ever. I will likely remember some of those spectacular breakfasts forever. They offer vegetarian options, Colombian delicacies, traditional European and American offerings, a wide variety of fruits, a huge assortment of breads, freshly prepared eggs, and a range of other dishes. And to jump-start your morning, the staff serve you the region's signature coffee, along with a warm greeting. Both the dining room and the outside dining area adjacent to the pool are lovely. All staff are exceptionally service oriented, well trained, and kind. Loved the view of the cathedral from my room. My room was immaculately clean -- the cleaning crew obviously cares about doing an excellent job. I could not have asked for more.

Stayed in February 2024

First night my ac didn’t work, I checked in and left a keycard in the door so the Ac would be working and when arrived later that night the room would be nice and cool. Upon arrival the room was not cool and I called down which they had a guy come up and fix it. They offered for me to switch rooms with a working Ac but those rooms since the Ac wasn’t on were evven hotter. The lever that allows the cold water to come into the pipe and make the air conditioner was turned off but maitnece fixed it but this was all round 1:30 2am I couldn’t get sleep till 4am

The pool was great we really enojes lounging in the sun and you can order drinks to the pool through staff. The breakfast has a wide verity of selections it was top notch. Staff is very attentive

Stayed in February 2024

The gym is very hot. It’s like working out in a sauna.

We really enjoyed our two stays here. The superior room was very nice and comfortable. Large breakfast buffet. Good gym and pool. Staff helped us arrange several car transfers: to the airport and to Salento.

Stayed in January 2024

The food

Everything but the food

Stayed in January 2024

Driver from the airport was a bit aggressive about being paid when I had already arranged to pay through the hotel.

Great service, clean, good price and excellent breakfast.

Stayed in January 2024

Cleanliness, location, pool, breakfast

Stayed in January 2024

I don't know, it was good enough for me.

Room is rather standard but spacy which is nice. Breakfast was ok. Location was ok because I had a car

Stayed in December 2023

NA

Excellent location and staff

Stayed in January 2024

Very nice location

Stayed in January 2024

Breakfast was wonderful Room was cleaned and comfortable Good location

Stayed in December 2023

Laundry service was quick and very good but overpriced.

Well kept, clean and comfortable.

Stayed in January 2024

Breakfast variety was not the best

Cleaning, and courtesy of people

Stayed in January 2024

The water in the shower would turn cold within a second.....not quite sure that was. Turning it on and off fixed the issue. I had to think a bit to answer what I did not like.

Check-in was smooth and was able to occupy the room a couple of hours earlier than the check in time. That was a nice gesture as I had been driving since dawn and was able to get some needed rest. Bfast was quite good, the fruit was fresh, nice bakery selection, hot food, cold cuts, cheese. It also had an eggs-made-to-order. Good value hotel in downtown Pereira and close to shops and restaurants....walking distance.

Stayed in January 2024

The staff is amazing, always ready to exceed your expectations. The hotel is great, comfortable, spacious, great breakfast and very nice pool. Location very central and convenient.

Stayed in December 2023

N/A

Beautiful, well-maintained, an abundance of amenities!

Stayed in December 2023

I liked everything

I can't fault this hotel. Every member of staff I encountered was friendly, the facilities are great, the whole hotel is clean and the breakfast has a large selection. It was even relatively quiet despite it's location close to the road (rare for Colombia!)

Stayed in December 2023