Calle 4 Carrera 11 -60 , 446007 Palomino, Colombia
#14 of 59 hotels in Palomino
Guests' ChoiceBased on 100 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
8.6
Facilities
9.2
Staff
9.4
Value for money
9.3
Free WiFi
7.7
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End of dialog contentReviewed: 1 August 2022
Phebe
BelgiumThe service of the staff! The service was a disaster. At 9 am an organization picked us up for a tour, we had requested breakfast at the hotel. We waited half an hour for our breakfast and in the end it wasn't ready on time! So we had to leave on tour with an empty stomach!! When checking out, we waited at the counter for 20 minutes with no one present or showing up (it was 9-9h30am). When a cleaning lady noticed us, she tried to help us, but she was unable to do something because of the language. She informed us that we needed to wait an extra 15 minutes for an employee. We couldn't wait because we had to catch our bus on time. The hotel has subsequently deducted an outstanding bill (some drinks and laundry service) from our VISA without communicate this amount! How is this even possible? How can they do this without our permission? DO NOT GO HERE!
Nice pool & cute setting.
Stayed in July 2022
Reviewed: 4 May 2022
Karlotta
Germany- it is a bit of a walk to the beach and main Street compared to other hotels - fan was broken - bathroom very simple - maybe mosquito nets would be helpful
It's a small and simple hotel, which feels a little bit more like a hostel. The garden is nicely decorated and the little pool is good for refreshing. The room has everything what is needed (safe, AC, fridge etc), but the water is cold (which wasn't really any issue at it was very hot). The price and the staff was good.
Stayed in May 2022
Reviewed: 11 April 2022
Nurit
IsraelSeveral problems: (note- we’ve stayed there for 5 nights overall) 1. The AC in our room didn’t work. 2. The manager was terrible with a horrible attitude. She made up rules that weren’t apart of the rule book we were asked to go over when we’ve checked it. We had to pay extra money for really anything that didnt make sense. They didn’t give us a refund after we’ve complained about the AC situation, and more uncomfortable situations. 3. Breakfast was terrible, you can walk over to a hotel around the corner where they serve a way better breakfast for a lower price. 4. Noise - the hotel is right next to a dog shelter and a chicken coop which obviously makes it difficult to sleep.
Other than management, the rest of the staff were really nice, the breakfast lady and the cleaning lady were amazing. We loved the decor of the place.
Stayed in April 2022
Reviewed: 22 January 2022
Santiago
AustraliaWe booked the Suite and the room was in really bad conditions. The bed was extremely uncomfortable. Bad lightning in the room, it was super dark The water in the shower was not draining, so the bathroom was getting flooded (we let the staff know 3 times but it was not fixed) The paint falling down from the walls, due to humidity and that gave a room not really pleasant smell. The fan was not working. Overall I would not recommend it, as you can get better options for the same price or even cheaper, as at the end of our stay we decided to switch hotels.
Actually nothing was as we were expecting.
Stayed in January 2022
Reviewed: 19 December 2023
Anonymous
United StatesPerfect getaway in Palomino! Huge room, high ceilings, great amenities, delicious breakfast, wonderful staff. Little haven in Palomino, i loved it.
Stayed in December 2023
Reviewed: 3 May 2024
Nadine
AustriaThere are no comments available for this review
Stayed in April 2024
Reviewed: 26 February 2024
Camila
ColombiaThere are no comments available for this review
Stayed in February 2024
Reviewed: 26 February 2024
Matthijs
NetherlandsThere are no comments available for this review
Stayed in February 2024
Reviewed: 2 February 2024
Matt
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: 26 January 2024
Valeria
GermanyThere are no comments available for this review
Stayed in January 2024
Reviewed: 16 January 2024
Yasmeen
CanadaThere are no comments available for this review
Stayed in December 2023
Reviewed: 7 November 2023
Nathan
United KingdomThere are no comments available for this review
Stayed in October 2023
Reviewed: 23 March 2023
Valentina
United StatesThere are no comments available for this review
Stayed in March 2023
Reviewed: 17 March 2023
Laura
United KingdomThere are no comments available for this review
Stayed in March 2023
Reviewed: 15 February 2023
Andres
ColombiaThere are no comments available for this review
Stayed in February 2023
Reviewed: 4 November 2022
Alicia
CanadaThere are no comments available for this review
Stayed in November 2022
Reviewed: 7 September 2022
Austin
IndonesiaThere are no comments available for this review
Stayed in August 2022
Reviewed: 30 June 2022
Charlotte
United KingdomThere are no comments available for this review
Stayed in June 2022
Reviewed: 4 May 2022
Cianm09
IrelandThere are no comments available for this review
Stayed in April 2022
Reviewed: 13 March 2022
Maria
SpainThere are no comments available for this review
Stayed in March 2022
Reviewed: 5 March 2022
Valentine
SwitzerlandThere are no comments available for this review
Stayed in February 2022
Reviewed: 2 February 2022
Wanderyears
United StatesThere are no comments available for this review
Stayed in December 2021
Reviewed: 12 November 2022
Dublin
IrelandThere are no comments available for this review
Stayed in October 2022
Reviewed: 1 March 2022
Tobias
ColombiaThere are no comments available for this review
Stayed in February 2022
Reviewed: 7 May 2022
Anonymous
ColombiaThere are no comments available for this review
Stayed in May 2022
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