The Staff was super nice and kind, except for one of the reception staff. At check- in several mistakes were made on our forms and as I tried to rectify them (different nationalities, wrong ID numbers..) the staff member was not very friendly. I also had requested by email and then in person that the sofa bed be made as we were arriving late, and it wasn’t ready. We also had less towels than the number of people in our family and in spite of asking twice, we never got a fifth towel during our two-day stay.

- exceptional location in the middle of Poblado, 3 min walk to El Tesoro (mall), and 30 min away from airport (through tunnel). - great facilities (extremely clean and organized). The suite felt like an apartment, perfect for a family of five. It had a huge balcony which conveniently remained locked as we have small children, and a beautiful view from all sides. The walking closets, 2&1/2 bath and kitchen were convenient. The rooms had air-conditioning (although it was too cold to use it). - key cards to go up elevator (great for safety if you have kids) - delicious breakfast and exceptional staff, very friendly and helpful - parking available for rental car

Stayed in May 2024

That I couldn't stay longer

The room service and staff was phenomenal

Stayed in May 2024

Nothing

Everything.

Stayed in April 2024

My only complaints are 1. that I did not have a key or independent use of the balcony sliding door. To open the door, I had to call the front desk and request to have someone unlock the door whenever I wanted to access the balcony and to lock the door whenever I left the room. 2. the hotel did not have shuttle services on site.

1. The location. The hotel was in proximity to all of the major attractions. 2. The views were incredible. 3. Helpful and friendly staff. 4. The room was incredible. It exceeded my expectations. 5. The breakfast was great, and the restaurant items were good. 6. Safety. As a solo traveler, I always felt safe.

Stayed in March 2024

None

The property is very clean and in a nice neighborhood close to Tesoro Mall. I booked a two bedroom unit and feels like home because it’s very spacious.

Stayed in March 2024

Nothing to report about the hotel. The only issue was the steep hill walking back to the hotel from the mall, but taxis were ready available at the mall when necessary. Otherwise all was up to par.

Breakfast was great. Service from the staff was exceptional. Well located close to the El Tesoro Mall and many restaurants.

Stayed in December 2023

Clean, comfortable, nice place, good location

Stayed in November 2023

Staff Breakfast Location Security Rooms

Stayed in October 2023

The only comment would be nota all hot items on the buffet were hot. For example the eggs, omelet and trimmings were actually cold before you reach your table.

Breakfast was good. You could order from the kitchen or serve from the buffet. Quality and variety of the buffet is good. The di ing area is clean and inviting. Our servers were excellent and very accommodating.

Stayed in October 2023

Nothing

Great location really near 2 good shopping centres for all amenities. Quiet and fully equipped.

Stayed in August 2023

very safe spacious rooms great service

Stayed in July 2023

The room was really big and everything was in, I really suprised that they tought of all our needs! Very clean, Good staff, a great balcony with an awesome wiew

Stayed in May 2023

N/A

The building is beautiful, well decorated and designed. Modern and classy. Also wheelchair accessible to All areas . Rooms, bathrooms, walk-in closets , living , dining rooms very spacious and confortable as well as the balcony.

Stayed in April 2023

the smell in one of the rooms

The view of the room

Stayed in March 2023

They charge extra for a second person if she's colombian, even if you paid for double occupancy, they assume all local women are "working" gjrls, unfortunately. Very noisy as for some strange reason there are windows in the rooms facing the hallway. Windows to street are single pane and also noisy. Restaurant has some overpriced mediocre dishes (langouste for 100k + pesos actually just five small boiled shrimp) The spa isn't good, 130k pesos for a facial that was supposed to be 45 minutes but was literally just one application of cream, steam, and a wiping. 15 minutes max.

Very clean, large rooms, quality bedding and linens. Safe and nice location. Nice wokring space and kitchen. Also a laundry room that is fully equipped.

Stayed in March 2023

Elevator was out of order for some time

Spacious suites Location View from 18th floor Laundry machine in room Friendly staff

Stayed in March 2023

Couldn't smoke a cigar on an outside balcony which is a silly rule.

Very nice hotel, great location, friendly staff.

Stayed in February 2023

no sky bar

Pilates

Stayed in October 2022

excellent staff, great apartments, very clean, great location, we had a wonderful stay.

Stayed in October 2022

good value.

location and cleaness

Stayed in August 2022

Loved the location and especially loved the staff! The place is Beautiful!!

Stayed in August 2022

nothing

location and size of suite

Stayed in August 2022

I liked absolutely everything about the facility. the staff, housekeeping, restaurant, location, cleanliness, comfort and security were all exceptional

Stayed in July 2022

3rd floor no balcony and in our reservation we asked for a balcony

Location Big 2-bedroom suite Full equipped 3rd toilet for guest in living room Breakfast

Stayed in June 2022