Km19 via cienaga, Santa Marta, Colombia
#14 of 221 hotels in Santa Marta
Guests' ChoiceBased on 236 hotel reviews
9.1Cleanliness
9.3
Comfort
9.4
Location
8.6
Facilities
9.1
Staff
9.4
Value for money
9.0
Free WiFi
8.7
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End of dialog contentReviewed: 15 February 2022
Julio
United Kingdomthe location is exceptional, the food is delicious and the staff is helpful and really kind
Stayed in February 2022
Reviewed: 18 January 2022
Sebastián
ColombiaThe menu perhaps will be including the native recipes
All excelente, I felt very well there
Stayed in January 2022
Reviewed: 17 January 2022
Carol
United KingdomThey gave us the rooms a little bit late but we claimed a compensation for that
GHL has everything you want, It is great for family
Stayed in January 2022
Reviewed: 8 January 2022
Diana
Colombiathe ocean in this part of Santa marta was not very clean due to other factors
everything was great. great staff. great amenities. super nice pool
Stayed in January 2022
Reviewed: 2 December 2021
Melissa
ColombiaIt's located far from Rodadero and Santa Marta, so at least you have a car you'll be spending some money on taxis
The pool was great
Stayed in November 2021
Reviewed: 26 November 2021
Lina
Colombiaso far from the city center
it was confortable
Stayed in November 2021
Reviewed: 17 November 2021
Lina
Colombiaq no hay camas grandes
zonas social
Stayed in November 2021
Reviewed: 16 November 2021
Katherine
ColombiaNo aplica
La playa privada
Stayed in November 2021
Reviewed: 9 November 2021
Daniel
ColombiaNone.
Everything, as always.
Stayed in October 2021
Reviewed: 22 October 2021
Gonzalez
ColombiaLas piscinas y la playa
Stayed in September 2021
Reviewed: 19 October 2021
Lorena
ColombiaDistance
Pool
Stayed in August 2021
Reviewed: 15 October 2021
Jose
ColombiaNada
Excelente
Stayed in October 2021
Reviewed: 18 September 2021
Camilo
ColombiaThe location a bit far away from the centers and pretty dark in the nights.
The personel, amazing everyone.
Stayed in September 2021
Reviewed: 8 September 2021
Luis
ColombiaDinner
Pool, beach and breakfas
Stayed in September 2021
Reviewed: 19 August 2021
William
United StatesThat we left
Love it, great breakfast clean facilities and an awesome pool beach are for all ages
Stayed in July 2021
Reviewed: 16 August 2021
Mark
United StatesAt first my wife said she wanted a more luxurious hotel (for me it was beautiful, but for her not luxurious enough). To their credit the Hotel agreed to let us switch hotels (waiving the cancelation fees). We had to stay because of a medical emergency and the hotel grew on her so much that by the end of her stay she wanted to buy a condo unit in the hotel.
Staff was great. We had a medical emergency and they had a doctor there very quickly (and without cost).
Stayed in June 2021
Reviewed: 21 July 2021
Jose
ColombiaAll is good, facilities, staff, cleaning, rooms sizes, balcony, pool, sea view and security.
Stayed in July 2021
Reviewed: 17 June 2021
Maria
United KingdomThe check in took too much time
I did like the facilities, the bedroom was very comfy, the beach and the food.
Stayed in June 2021
Reviewed: 3 June 2021
Darin
United StatesThe only thing I did not like was that there are two towers and the one I paid for was the newer one but they originally placed me in the old bldg. I complained and saw a dead cockroach so they moved me to the new bldg. The new bldg is great so ask for that when you book.
Pool area was amazing and the beach had a private beach feel to it. Overall, a very pleasant experience during the pandemic when there were not very many travelers.
Stayed in April 2021
Reviewed: 2 June 2021
Jairo
ColombiaNothing
More amenities
Stayed in June 2021
Reviewed: 3 April 2024
Sara
United StatesThere was no AC in the lobby, it was very hot. When I got to the room, they had no bath towels. I had to ask for it. Apparently they had ran out of clean ones.
Easy access to the beach, restaurant in property offered a variety of choices. The pool area was very nice and the pool looked clean. They also offer beach towels and chairs.
Stayed in March 2024
Reviewed: 13 January 2024
Nikolas
ColombiaA dozen or more mosquitoes in room. Also there was a lizard in our room (which clearly didn't eat enough mosquitoes). Room was below average quality for price. Cheap, old finishings. We were placed in second building. Lobby of main building is beautiful but second building is a dark labyrinth feeling like a hospital.
The pool and staff were fantastic.
Stayed in January 2024
Reviewed: 30 November 2023
Carolina
SwitzerlandThe amenities are destroyed. The staff looked sad and overwhelmed, they have to wear warm clothes when it is 30 degrees. The room’s door was not working properly. It seems that the towels get stolen as there are very strict rules on the use of it. The pool is dirty and the pool bar is falling apart. The food is bad. I just cannot believe that this place is well rated on booking, definitely too expensive for what it has to offer. The place do not feels safe at all.
Nothing
Stayed in November 2023
Reviewed: 12 September 2023
Duque
ColombiaWe were initially places in a first stage room in the ‘new’ apartment, which doesn’t have a view. We then requested a room change for the old building, which is significantly better and worthwhile.
Stayed in August 2023
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