Was wonderful and the fud was delicious in special the pizzas so good 😋 the spa and the pool was fantastic I love it I use the spa every day in my stay!

Stayed in February 2023

Honestly, I can’t find a single fault because I left the place seeing how much pride people put in their jobs.

Breakfast was fantastic!! And the kitchen staff was amazing. I almost cried when they handed me granadilla after they noticed me staring at the center pieces made of that fruit. So kind!!! The facilities are very clean. Location soared us from needing a cab. Every office building was within the walking distance. Loveliest people on staff.

Stayed in February 2023

I try the cannellonis and was terribles bud they no charge me for that thanks

I love this hotel and the staff wonderful

Stayed in February 2023

AC was a bit cold by default and we didn't adjust it... but that's on us so not a problem that affected our experience whatsoever.

Our stay at the JW Marriot was wonderful. We where celebrating our wedding night and staff where very helpful with the early check in I needed in order to get to the hotel late at night without having to go through the process. Room service the next day was delicious and quick, and they where kind enough to extend our stay by one hour in order to get ourselves together before check out.

Stayed in May 2022

Room size, breakfast and staff all were beyond perfect.

Stayed in April 2022

Waiting time for omelets and other dishes that need to be prepared (i.e. that are not readily available at the buffet) is really long. They may need more staffing in the kitchen or better organization, as there is usually pressure for time in the mornings.

The hotel staff is simply amazing. They are friendly, knowledgeable, committed and attentive. Everyone from bell boys to managers are always willing to help with a big smile, and making you feel welcome and pampered. The rooms are comfy, despite being in a busy business, entertainment and residential district (Chapinero), the rooms have excellent noise isolation in the windows, effective blackout curtains (this helps a lot, because Bogotá is close to the equator and days start around 6h all year long), super comfy beds, an array of soft and firm pillows, a nice bathtub, vast space in closet and drawers, along with a large desk to work, and a coach. The swimming pool/spa section is good, but not as good as in other top hotels in Bogotá. The restaurant has nice options for buffet breakfast (some Colombian and international dishes, with amazing fruit, that is a must in Colombia), it is clean and functional. Amenities at this hotel are below those found in other JW Marriott hotels in Qatar, Dubai and super fancy destinations, even below US JW Marriott standards (different international speciality restaurants in the hotel, extended spa facilities, etc), but they are very much in line with other top notch hotels in Latin America. In particular the amenities lag behind those at Bogotá's Four Seasons, but the rates at JW Marriott are considerably lower. However, other cheaper hotels, like Casa Dann (94th Street) have much better spa, swimming pool and jacuzzi areas than this hotel, and an endless buffet breakfast. At any rate, the service at JW Marriott might be an important reason to book there my next trip to Bogotá, the staff is really nice and helpful. In addition, the hotel is comfortably located at reasonable distance from both central and northern Bogotá, it is easy to move around from there, and just at walking distance from great restaurants, bars and entertainment options. I had a wonderful stay.

Stayed in March 2022

Everything

Stayed in December 2021

I had to charge the key card.

The breakfast is very good! The location is good!

Stayed in November 2021

Nothing

Great location Superb staff Large and comfortable room Very clean Excellent breakfast

Stayed in August 2021

No smoking area Had to look for ashtray

No airport shuttle Bed mattress was too soft No availability at spa unless cancellation No gluten free bread or waffles Very limited options for celiac

Stayed in April 2022

The staff were not the most attentive. Yoo need to wait longer than expected in the restaurant and the front desk staff was average. I stayed there a week ago and I am still waiting for the bill to be sent to my email. They also haven’t applied my Bonvoy points yet. Definitely needs to be improved.

The hotel was beautiful, clean and the room was really nice and comfortable. Loved that it had a bathtub. the spa was amazing. Great staff and the pool and jacuzzi made the visit even better. The food in the restaurant is really good. Great menu and the breakfast was spectacular.

Stayed in March 2022

service an food was not at the past levels of this hotel in Bogota. i have stayed here before and the service has gone down drastically. Mostly at the restaurants and front desk, no problem with room and gym

Stayed in March 2022

Staff was careless, did not pay attention, running around with other guests, terrible attitude at least with me. Rooms look outdated, furniture is old. It is not worth the price, there are newer and better hotels for half the price or less, with the same or better amenities.

Is a big place, there are different restaurants, food isn't impressive, bed was super comfortable, bathroom had a bath tub perfect for relaxing.

Stayed in November 2021

I booked a room for my wedding night and although I received the confirmation code and PIN of my reservation from Booking.com, the front desk at the hotel did not found my reservation (which included a special request to have a decorated room). The hotel staff at the front desk reacted in a very rude and unfriendly manner to the situation and unfortunately there was no manager on duty who was able to take care of the situation. At the end, terrible customer service (below Marriot standards) and a very frustated just married couple. Thanks Marriot and Booking.com for ruining my wedding night. Please avoid this hotel (which by the way is in the top 3 of the most expensive hotels in Bogota) and avoid using Booking.com.

Stayed in December 2021

The staff left working at the hotel is either inexperienced, over worked or simply careless. They have a terrible customer service standard, an unpleasant attitude toward guests and are simply well below the chain’s standard of care. This is particularly true for the restaurant manager and hostesses who consistently rude during our stay. Except for the front desk, the general service level was disgraceful.

Property is well kept despite having shut down during lockdowns. However, facilities are desperately needing renovation, the hotel feels aged.

Stayed in October 2021

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Stayed in December 2023

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Stayed in October 2023

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Stayed in May 2023

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Stayed in February 2023

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Stayed in December 2022

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Stayed in October 2022

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Stayed in July 2022

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Stayed in May 2022

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Stayed in April 2022