traffic is busy an create noise. will like a change on the menu for breakfast, somenthing new or different every other day. breakfast was acceptable

Location was perfect. Went to Provenza many times no need for transportation 7 to 10 minutes walk very safe. Cafe hotel close by, 5min walk open 24 hrs at day.

Stayed in May 2024

not that I didn't like it. but as a vegan, would be nice an option for me (more than just fruits and juice)

everything during my stay was perfect. the staff was super friendly and helped us with all our needs. excellent quality of bathroom supplies (body lotion, soap, shampoo, conditioner) plus: there is a cat as a permanent guest, super cute and loving

Stayed in May 2024

Our room back onto a road and there was a lot noise from traffic. Bad luck for us. The linens had seen better days and it would go a long way if they were replaced.

Good location. Good breakfast. Air conditioning

Stayed in April 2024

The staff member who checked us in Laura was absolutely horribly rude. She did not explain why she was insisting on looking at our passport entry stamp. She was short and unreasonable. If she had kindly explained things to us, then we would not have been frustrated with her request. After waiting one hour to check in, as retaliation she gave us the worst room in the hotel. She walked me to the basement to a room with no windows. I refused to stay there upon refusal, she showed me to another double room with windows, and a balcony. If she had this room available, I don’t know why she offered us the basement. I am sure that it’s because she was punishing us. It’s really a shame because everything after dealing with Laura was great. The room was wonderful. The breakfast was delicious and everybody else on staff was lovely. Except for Laura.

charming, beautiful, great location, surrounded by trees, it feels very safe, very comfortable rooms.

Stayed in March 2024

The bathrooms were adequate in size but some would say too small. They are not ventilated so can have bad odours sometimes.

We had a very good stay here. All was good, room, hot water, breakfast, parking and staff. The location is about a 10-15minute walk to the main drag, Calle 10 but is in another world to it - very calm. The best of both worlds really.

Stayed in February 2024

The communication via booking was not always very reactive and we had to ask several times if we could make our stay longer. Also laundry service was a bit below our expectations : some was not totally dry and was not that well folded so this could be improved to meet the hotel's great standard.

The room was very comfortable and spacious, the included breakfast was quite nice and the garden lovely. The location is nice : 10 minute walk from the Poblado, giving access to where all the excitement is going on but in a quiet spot enabling rest. Special thanks to Lorena at the welcome desk who was so friendly & kind. She did everything to make us feel great.

Stayed in February 2024

Nothing, if it's not broken, don't fix something that works perfectly! Our stay was splendid thanks to the staff, location, and accommodations.

The staff was super friendly and accommodating, they had a great sense of humor and we befriended them over our stay! Breakfast had 3 to 4 options, #1 was an American Breakfast, eggs (We had an omelet with ham, cheese, and veggies every day) any way you want them, toast, croissant, or arepa, with fresh fruit, orange juice, and coffee or hot cocoa. #2 Pancakes with powdered sugar and chocolate glaze. #3 Yogurt Parfait I can't remember the 4th. All were a good size and the breakfast ladies did an amazing job every day ( Breakfast served 6:30 - 9 am)! The location was great for my fiance and me because it was a ten-minute walk away from downtown Palodo and away from the loud busy area. We are middle-aged and prefer to walk instead of taking transportation and this location worked out perfectly for our preferences. There were a lot of older Europeans staying there during our week stay, they were up to eat breakfast early and out on a tour before 8 am. The breakfast dining area is an undercover patio adjacent to the garden view and makes for a wonderful start to the day! A coffee, tea, and water station on the dining patio 24 hours a day and guests can sit there at any hour to relax or use a laptop with a couple of power outlets if needed if they don't want to use the desk in the room. The owner is on the property every weekday and she is delightful, which carries forth throughout the staff, they all seem to be from the same mold (genuinely pleasant)! You feel welcomed and relaxed to move about the hotel as a retreat of sorts. This hotel has a pick-up for the tour of Guatapé, at an exceptional price, as opposed to the online tour which otherwise people booking would have to meet downtown Palodo at a church. We would have stayed another ten days there, but they were fully booked, which in my opinion, tells you everything a potential guest would need to know!

Stayed in February 2024

-

Nice location, kind and friendly staff. Breakfast was also good.

Stayed in January 2024

Hotel is located in a cozy neighborhood, with bars and restaurants nearby. Still only 10min by car from the center. Staff is very helpful and speaks good English. Breakfast is home made, good quality.

Stayed in January 2024

Although no fault of the hotel, construction is ongoing on the street. The construction workers for a nearby building begins work at 7am, which can impact an early morning sleep. I heard them on a Thursday morning but not on a Friday morning (perhaps because it was a Colombia holiday with workers off for the day). There's also an annoying door bell that one can easily hear from the room, even from the second building. It doesn't ring too frequently, but when it does it's pretty loud, and can be especially heard from rooms that are "open" to the elements.

Breakfast was great, service staff was amazing, and the rooms were exceptionally clean.

Stayed in December 2023

The space for breakfast is very nice

Stayed in November 2023

The cutains are too thin and do not block light at all

10 minute walk from downtown, good breakfast and friendly staff

Stayed in November 2023

Trekking up 4 flights of stairs to our room. And it would be nice if there was complimentary water. Also, to get to restaurants you really needed to take a taxi or Uber.

The staff were friendly and helpful. Nothing was too much trouble for them. The breakfasts were good with four selections and the rooms were spacious and comfortable.

Stayed in September 2023

The time for breakfast only until 9 am and you need to pay extra if you like some additional stuff in your breakfast. That mean is not total included as the Hotel say in the portal of Booking.com

The staff was very friendly and the location is close to the city by walking. The rooms are clean and the environment of the hotel is nice

Stayed in August 2023

Abit our of the way for site seeing. But nice 30min walk downhill to excellent cheap metro that gets you around. Return by taxi 10min from metro to hotel was cheap.

Smart clean nice quiet residential area.not far from returants

Stayed in August 2023

It wasn’t a huge problem but, we were sad to see the restaurant was only open for breakfast, as dinner on the terrace at one’s hotel is always pleasant .

The wonderful staff went out of their way to communicate, despite our almost non existent Spanish! This made our stay very special . The atmosphere was like a pleasant little country hotel in a lovely garden. Hidden but well situated in the big city makes it a perfect place to stay. The breakfast was very good and served on the covered garden terrace.

Stayed in August 2023

Rooms were clean and spacious. Staff was super friendly, nice breakfast.

Stayed in July 2023

Facilities a bit outdated.

Location was perfect, walking distance to highlights in neighbourhood. Staff was very friendly. Good value for money

Stayed in June 2023

The rooms are quiet because they are made of stone but the room doors are paper thin which lets in a bit of noise from the reception area.

The staff were very friendly and helpful. Good breakfast every morning. Quiet location and a 10 minute walk or $3 taxi to Calle 10 where all the restaurants and bars are. Security is good.

Stayed in June 2023

single bedrooms are really small.

quite place

Stayed in June 2023

A map and orientation on check in would been helpful. I requested a quiet room and we were on the road front which was noisy with traffic Check out is noon, but booking.com says 1pm

Beds were comfortable Good shower Lorraine was very friendly on reception Great breakfast, lovely breakfast area Chef prepared really good food

Stayed in May 2023

The first night the bed made lots of noise. However we told staff and they sent someone to fix it so the issue was resolved.

staff were very friendly

Stayed in May 2023

nothing

Location, facilities and staff

Stayed in May 2023

The noise coming from outside. I know it's Sud America but the windows need to be replaced, the soonest the better.

Everything except the first night/room. The grounds were great.

Stayed in April 2023