Bath towels were old and fraying. We received a hand towel the first day but it was removed by housekeeping after day one. We asked for a replacement and received two but those were taken by housekeeping again the next day and not replaced.

Good location, spacious rooms, good storage for clothes and toiletries, delicious breakfast.

Stayed in April 2024

A great place to stay tucked away off the main road within a short walking distance of several amazing restaurants. We expected to stay just one evening, but found that we liked the location and room so much we stayed 4 nights.

Stayed in April 2024

A chair for the desk would be nice to have.

I love the location, the staff and how quiet it is.

Stayed in March 2024

Breakfast was complete and good.

Stayed in March 2024

No elevator but reception carried my luggage to 4th floor.

Super peaceful location. Safe road entrance off Main Street. Staff fantastic, very clean. Delivered room service breakfast daily for no charge, it’s was great hot drink, cooked food, fruit and juice. Exceptional value. Beautiful view of mountain from room 402.

Stayed in February 2024

There was a technical issue in the toilet which no matter how many times I asked them to fix iy they never really succeded.

I loooved the warmth of the personnel, their kindness and empathy. Also liked the location in a calm but trendy area and also very practical as is close to 7th avenue which takes you anywhere easily.

Stayed in February 2024

The mattress was wrapped in plastic, and every time I moved it made a lot of noise.

Spaces are good. Breakfast so good. Location very close to restaurants area

Stayed in December 2023

The booking.com site of the hotel says that the rooms have soundproofing but that's not the case. The safe was not working.

Overall very nice. Three breakfast options to order to your room or to eat on the terrace. Big room (suite), with wardrobe and (small) kitchen

Stayed in February 2024

All great.

We had a wonderful stay at The Grace. The location is perfect, very safe area close to great restaurants, cafes, bars and the centre of Zone G. The staff were very kind and accommodating, and a delicious breakfast in the room was a very appreciated touch while working remotely. Highly recommend.

Stayed in February 2024

Some facilities were provided on request rather than available e.g. hairdryer. No aircon or fan and only a small window with a lot of road noise.

Very friendly and helpful staff. Free simple breakfast served in room. Good safe location close to amenities

Stayed in January 2024

Toilets and shower are seperated from the room by a glass wall and a curtain. Not much privacy there

Location and staff are very good and friendly

Stayed in January 2024

All good

It’s in a quiet and safe location of Bogota. There are plenty of greats bars and restaurants nearby, all within walking distance. There’s a large shopping centre, Avenida Chile nearby, this area has many stores, restaurants and money changing companies.

Stayed in January 2024

My bed was a little too hard and there wasn’t an elevator so I ended up carrying the bags upstairs, the staff helped tho.

the location is great and the rooms are spacey and comfortable. The staff was extremely friendly and polite.

Stayed in December 2023

Good location

Stayed in January 2024

Nothing.

It was really worth it to stay here, rooms are great and location aswell. Even breakfast is bed without any costs!

Stayed in January 2024

Breakfast only so so. Menu in room and you can order n have delivered to your room at no extra charge if u wish which is great. Recommend Masa a few blocks away. Son had granola with greek yougurt n honey. Said best he ever had. High praise from a judgy teen lol

Great safe quiet location with so many restaurants n bars within 10 mins walking distance. The Four Seasons hotel is literally a few blocks away! All attractions a $5 uber ride away. Modern room with Super king size bed. Great spacious shower. Large counter top for storage. Staff were superb. They did a rush job on our laundry to ensure it was returned in time for our check out for airport. Booked restaurant for us. Had patience with our rubbish spanish.

Stayed in December 2023

We had to ask for more towels and toilet paper as we got only one of each.

The staff is amazing. So kind and helpful. My son was quite sick and they let us have a very late checkout. They were also very concerned about him. The breakfast was good but small portions but the terrace was lovely. Good location…. Close to lots of restaurants.

Stayed in December 2023

Staff was super helpful in helping get around Bogotá especially from and the the airport!

Stayed in December 2023

Perfect place to stay in bogota

Stayed in December 2023

Great design, comfy beds

Stayed in December 2023

Everything was fine.

location, friendly staff.

Stayed in December 2023

NA

Comfortable, clean, ideally located, impeccable staff

Stayed in December 2023

No elevator

Very new and clean

Stayed in December 2023

Shower water pressure was amazing, but I think this messes with the plumbing for everything else. You can’t flush the toilet even if your neighbour is taking a shower. Similar issues with the bathroom sink draining really slowly. The plumbing could also make noises sometimes at night, I think because it’s sensitive, but luckily I’m a heavy sleeper.

Great quiet location, but still close to everything! The hotel room was spacious. The staff is around 24/7 and daily housekeeping was available as needed. Breakfast was also a very nice touch and they will bring it to your room from a few options to choose from.

Stayed in December 2023