The shower was quite primitive.

Pool and beach.

Stayed in March 2024

The restaurant has lot of flies. The staff on the beach is not visible. I always had to look for them.

The pools, location and front desk service.

Stayed in January 2024

great beach, great location. near to Tolu

Stayed in September 2023

Bad wifi signal in room with no balcony but much better in room with balcony

We first arrived and our room had no Balcony and was a suite The next day they switched us to a room with a balcony and were very accommodating

Stayed in September 2023

The shower could use a shower head and some ventilation. The A/C in the room was unreliable

The restaurant staff was incredible. They were extremely friendly and accommodating. Our 1.5 year old daughter loved the playground and the baby pool.

Stayed in May 2023

Flys in the dinning room

Everything was nice

Stayed in March 2023

The shower, the buffet

The view, the staff, the location, the room

Stayed in March 2023

the food

the hotel is amazing and very clean

Stayed in October 2022

great and modern location whit pool and jacuzzi on the rooftop + kids pool in the first floor + private beach. many staff members ready to serve you all day outside and inside of the hotel.

Stayed in April 2022

Privacidad.

Stayed in March 2022

They were very pet friendly. I had my dog and there were no problems with the staff or with the others guests.

Stayed in December 2021

Thy need a new chief, food was terrible. I had to leave the resort to get a good meal.

Facility was awesome.

Stayed in October 2021

The only issue was the power went out a few times during dinner, but the hotel had generators which kicked in, and it didnt ruin our night.

The ambiance is relax and chill. Beautiful view from the infinity pool especially at sunset. The hotel has the modern/beach style feeling.

Stayed in September 2021

Some details was pending like hand towels hold . Near construction areas little be noisy.

The new version hotel. The pool and suits room. The close area with sea

Stayed in August 2021

The food is not good. Just breakfast and cocktails were fine.

The staff attention was excellent and the kids pool park is a hit.

Stayed in July 2021

It’s out of the way, if you want to go anywhere you must request a taxi. There are flies and mosquitoes everywhere, you can’t enjoy the restaurant inside or out (Ceviche was tasty too). No shower head, no toilet seat. Rooms have marks all over walls, which I assume is from people killing mosquitos. I booked 2 nights but only stayed one, I flew back home early.

Pool is nice and there is beach access although the beach isn’t great.

Stayed in May 2024

I want to be fair. Most of the staff went out off their way to help and you so pleasant. I had one incident where I left for a tour and when I came back there were four cleaning staff in my room. It was weird because the there was a man at the door looking to see if someone was coming, two ladies in my room where all my luggages were and the actual cleaning lady was standing outside near her cart. When I asked what they were all doing in my room the cleaning lady said they came to bring me a towel. When I went to front desk to speak to the manager he could care less he said he was on the phone and never came back to see what was the problem. On top on this the hotel doesn’t have any safe to lock up your personal items.

The hotel was beautiful. The rooms are small but the staff and location make up for it. Yes there are no toilet seats but if you ask front desk you can get one installed.

Stayed in March 2024

The quality of the rooms was not the best, the shower door wouldn’t close and the shower head was broken, not the best for the actual price

The location was amazing, right in front of the sea with its own private beach

Stayed in September 2023

No wifi in the front of the hotel in the rooms. I had to use the event room to use the wifi for work. The shower just had a pipe coming out of the ceiling for the water.

Very nice pools, and restaurant. The bar is out side in the front on the street.

Stayed in June 2023

Noise. There was a single party going on.

Stayed in March 2023

Regardless my bad experience, There are 3 key objectives failures in this business: customer service food and drinks cleaning and hygyene. The receptionist to start with gave me a dirty and messy room, and charged me an addition to gave me a sea view room after on bookings I reserved for it. She pretend to forget to give me back the change from the taxist, who I believe they have some sort of deal to charge tourist 25,000 pesos to go to any destination, even the airport which is literally behind the structure. Nonetheless the attitude shown was poor and completely dismissive. You don’t feel welcome at all, and is embarrassing how you get bounced back across staff who none can help you with anything. Not all were like this but a good 80% yes. The waiter who worked upstairs in the rooftop messed our dinner, forgetting to order my guest’s meal completely. At 10pm they shut and left us completely alone without service. Amazingly poor. In addition there is not late-check out service offered and since checkout is around lunch time you are basically thrown out the place. Quite absurd given there are 35 degrees and the place is quite isolated from everywhere. They did not offer us to stay in the common area nor they asked if we needed anything or if our stay was good. Again complete lack of customer service. The food we had was simply disgusting, flavourless, unsalted, tasteless and cold 100% of the time. The buffet portion are served but are ridiculously small and they even get upset if you ask for a refill. There is not room service at all. Incredible for a place call itself a resort. Ultimately the pools are dirty the place is invaded by flies everywhere and the bathroom smell like urine. It is rather disappointing a structure with such potential is run like a motel. First impression was very positive but after the long check in process you realise that your stay is going to be rather disappointing since the resort expectation vanished pretty quickly.

The infrastructure is really nice, although badly managed and with su substancial flows, as for example the lift does not reach the 4th floor where the rooftop pool is. This already discriminate people on a wheelchair or older people. For the rest The infrastructure is really the only positive thing about this Hotel. The location is nice but is relative as it is located just next a petrol refinery and you obliged to take a taxi if you want to go to the near town.

Stayed in January 2023

terrible value- very expensive for what you get, ugly beach, no places around to eat or go out, hotel lacks basic updates, small rooms, cold water

people, playground and water park for kids

Stayed in December 2022

some fire extinguishers out of date. shower too noise and need maintenance.

nice beach. not crowded. fair service and good restaurant.

Stayed in September 2022

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