There was no hot water at the hotel (it was actually in their hotel rules that we had to read when checking in) which was very annoying. The bedrooms also don't have any windows and instead there are frosted sliding doors which we thought unnecessary.

Room was very clean, the bed was comfy and it was across the street from the beach. Wifi was also good.

Stayed in February 2024

a bit anonymous, could

very modern, Europe Standard

Stayed in April 2023

proximity of our room to a main rd and noisy external music bar/cafe

friendly staff, clean comfortable room.

Stayed in October 2022

The property is guarded so you need the guard to open and close the gate as you come and go. It can be a bit of a pain. Also, like most of the island, there is no hot water. You would assume that because the place is newly built and has a modern look that they would have hot water.

Having access to Cocoplum beach hotel restaurant and the beach was a big plus for us. The staff here are all really nice and accommodating. The place is very clean and the furnishings are all kept in new condition.

Stayed in August 2022

I think the noise outside the hotel can annoy a little bit (high music playing at night) and a accoustic treatment could be considered. A window that we could open would be welcome too, but I understand the structure is what it is.

I liked it was a quiet place and the alliance with the other hotel works good. I loved the cleanliness and the attention of the staff. They were very kind and attentive to me.

Stayed in August 2022

wifi was slow.

room

Stayed in April 2022

The breakfast is in other Hotel and not really good. For this price bad. The only good point is that you have a view on the sea. I was really disappointed. Other important point is the wifi. Near the office stable and in the evening from 3 days it was working two days.

The accomodation is new and closed to the beach. The rooms are not so huge but ok. All is clean and the place is safe.

Stayed in April 2022

No hot water No window and/or balcony No restaurants nearby but Cocoplum's restaurant is OK The sea wasn't so nice (murky water and a lot of seaweed) because of the winds but that's not the hotel's fault

Great location for beach lovers Possibility to use the facilities of Cocoplum Beach Hotel Tours arranged through Mauricio during breakfast

Stayed in March 2022

They should make an agreement with near stores that play music so loud at night in order to restrict sound leven hours. Although it was not an issue for me, maybe it does for other customers.

It was very confortable as offered. The staff was very nice and the food was great. The location is quite central for all attractions.

Stayed in March 2022

No hot water, not a lot of dinner options, beach was only ok.

Place was clean, the staff wonderful, breakfast delicious, bed comfortable, AC worked well.

Stayed in March 2022

there were electricity breaks in the evenings, bathroom was a bit dirthy, very noisy neighbors

friendly staff, comfortable and big bed

Stayed in February 2022

There was loud music close to the hotel at night in the weekend (Saturday) which made sleeping difficult. Fortunately during the week there was no loud music. The manager said that they did everything possible to solve this, but locals there just don't seem to care much.

Very friendly service. They gave us a lot of good information about the island. Room and bathroom were very modern and clean. Excellent Wi-fi. Good location near Cocoplum beach.

Stayed in January 2022

No hot water in shower or sink. The bed was hard as a rock. Language was a problem many times if you don't know Spanish. Had trouble exchanging dollars to pesos. No bank in town. American dollars were pretty useless. Exchange money the minute you get off the plane. Few places took credit cards. Lots of mosquitos so thank goodness we had lots of repellent.

Breakfast was across the street at Cocoplum Hotel which was great, good hot breakfast, delicious coffee. Location was fantastic! Lots of lizards to play with in the courtyard. Well kept premises. Housekeeping every day. Good restaurants nearby to walk to for lunch and dinner. Didn't need a car. Rented a "mule" small jeep for 1 day to go all over the island. Taxis were 25,000 COP and bus was 3,600 COP into downtown.

Stayed in February 2022

Just a few small things to note. The mattress on the bed is quite hard so not the most comfortable. There is a bar next door that play very loud music at night. Also, there are limited restaurants in the area (sadly The Grog Rocky Cay, one of the most highly rated restaurants on TripAdvisor is no longer there) so if you want meal variety you need to head into the city center.

The staff is incredibly friendly and helpful! every single one of them! the location is great as Rocky Cay Beach is right across the street. the hotel has a deal with the Cocoplum Hotel so that is where you eat breakfast. Also you can stay on their private beach for 30,000 COP per person per day.

Stayed in December 2021

falto más limpieza en baño

ubicación, servicios, amabilidad de personal

Stayed in December 2021

Very loud- next to a disco bar. Beds are hard. No hot water.

Clean, good location

Stayed in October 2021

Party noices at night

The room was modern, comfortable, clean and looked nice. The staff was very nice and gave us the opportunity to do early check in and late check out, which we really appreciated. The breakfast was great, and the beach and ocean which we could access through the hotel across the street, were amazing.

Stayed in August 2021

The breakfast was the exact same every morning (fruit, juice, coffee and eggs). There is NO HOT WATER at the hotel, so showers in the evening are a bit cold.

Hotel is located across the street from the beach, the beds are comfortable and the staff is very kind and helpful.

Stayed in July 2021

the hotel was not on the beach but had an arrangement with Cocoplum for guests to take breakfast there. the beach at Cocoplum could be used for 30,000 each per day. this fee was put towards drinks and meals, so it was an okay arrangement. Cocoplum meals were excellent unfortunately on our second night (Saturday) loud music was playing until 5 in the morning at a nearby property no sleep that night

good security the staff were great

Stayed in January 2023

The rooms are claustrophobic with satin windows that don’t allow to see outside. It’s also not possible to keep the windows open given that the rooms are on the ground floor and people walking by can see you. Moreover, there was not hot water and the wifi worked poorly. Also, there is a very loud bar nearby the played music until 4AM. Finally, there was the loud noice of the AC external unit keep going all night long

The property is in a good location, right across one of the main beaches of the island. It also has a partnership with the hotel Cocoplum by the beach where hosts can enjoy a nice breakfast and free sun beds

Stayed in July 2022

Noisy island,poluted overcrowded beaches.

San Andres,never more. Noisy overpopulated island.

Stayed in February 2022

don’t have pool

very clean and quite

Stayed in February 2022

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in December 2023