There were no showers or changing rooms in public areas. I've been told that they are still working in the Spa and the Gym, so they could probably fit in those areas.

The hotel exceeded my expectations! From the welcoming with a delicious oatmeal coconut drink at the reception to the staff, food, location and cleanness. The hotel certainly pays attention to every detail. The staff was very helpful and kind. The restaurant offered very good plates and cocktails. The breakfast besides being delicious was varied from one day to another. I would certainly go back to Nattivo!

Stayed in April 2024

Unfortunately because it a new hotel the gym wasn’t open but I understand. That the only thing I can say anything bad about it. But I understand it wasn’t open. Until Next time

The staff and hotel. Beautiful

Stayed in April 2024

Cons ,staff speaks little English and there is no after hours zone where you can have a drink we were kick off around 22.30 from swimming pool are and restaurant only area in the hotel where you can have a drink,we try only socialise with other guests and security came in and said we have to leave that was very unprofessional handled by hotel ,you should have have at least bar open by midnight in location like San Andres. Also we received a final bill one day before checkout through the door it feels a bit like we are kick off before.

Nice hotel ,good location, Pros Amazing food I'm a Michelin star chef and was really surprised by the food texture, flavour, presentation all there wouldn't expect that from a location like san Andrés,fair play to chefs and all team

Stayed in March 2024

The covered beds by the pool are too short. The room had no desk for computer work. There was only one small drawer in the closet for clothes. The rainfall shower is nice but if it also had a handheld shower wand, it would be nicer.

Nice pool. Friendly staff. Great location. New hotel.

Stayed in March 2024

Bed bugs in one of the rooms. Tried to tell the manager but was given an unpleasant response saying that rooms were clean when I have videos and pictures as evidence.

Beautiful property, amazing facilities and great views. Beds are super comfy rooms are lovely size and lovely bathrooms. Also the staff were very polite and helpful.

Stayed in March 2024

Improve level of english of employees, sometimes fire alarms can be very annoying, improve diversity of breakfast

Very comfortable, nice staff. Actually the only good hotel on the island

Stayed in February 2024

Nothing

The staff was fantastic, the beds were so comfortable and the breakfast delicious

Stayed in February 2024

The pool was crowded all the time

Overall hotel design and quality. Great breakfast

Stayed in January 2024

N/A

Amazing The stuff Location features services pool restaurant lounge Everything A1

Stayed in February 2024

This is definitely not a 5 star hotel

Stayed in January 2024

We tried Poke Bowl , sushi rice was old maybe from 2-3 days ago as it was not tender and soft.

A New Property. Ambiance and Sea Decor. Breakfast included w good selection of healthy items and a variety of natural juices. Great Pool !

Stayed in January 2024

The restaurant did not have 1/2 of the items we tried to order and the manager was a bit rude

Beautiful hotel with an excellent location

Stayed in January 2024

-

The location, cleannes of the room, spacious, facilities are new, beautiful decoration

Stayed in January 2024

N/a

Great location, cleanliness and great food

Stayed in December 2023

todo bien

Stayed in November 2023

All was fine just missing the spa and thats all.

The place feels like its tulum honestly and we love and will definitely come back. The attention is awesome and love it. It feels unreal and they did a great job and next time they will have spa open and we ill enjoy it more

Stayed in September 2023

Despite the high cost, the service at this hotel is disappointing. Our check-in had issues, and the room we received wasn't what we anticipated. While the hotel tried to accommodate us by offering another room, they surprised us the next day with an additional and unexpected charge of over $200 USD. As we were already paying over $450 USD it's no wonder our expectations didn't match the reality of the room. This price is way too high for 2 single beds no matter how comfortable they are but ultimately this is our fault for agreeing to this price based on pretty pictures. Additionally, the hotel's service staff lack proper training. We often found ourselves as the only guests on the rooftop, yet had difficulty finding someone to take our drink orders or provide us with a bill. Even when we did manage to place an order, the wait times were unreasonably long. While the pool area offers beautiful views, there's a lack of adequate shade options. The few umbrellas provided are small and don't fully cover the sunbeds and with the intense sun and heat of San Andres shade is essential. Regarding the 'sea view' rooms, while those on higher floors offer nice views, it's important to note that the hotel isn't beachfront. As a result, lower-floor sea view rooms overlook the neighboring building's roof, rather than the sea. Overall, despite being the newest hotel in San Andres, significant improvements are needed in customer service, and the pricing is unjustifiably high. I wouldn't stay here again or recommend it to others traveling to San Andres.

It's a new hotel with a boho decor and comfortable beds (but small). Nice pool area.

Stayed in April 2024

Rooms are bit small, considering it is one of the most expensive hotels in the island and food at the restaurant was good but very disorganised.

New hotel with very nice staff. Very pretty

Stayed in March 2024

They charged me twice and when i showed proof they refused to believe me!

It was beautiful very clean accomodating

Stayed in February 2024

WiFi dropped in and out constantly weak signal in both our room and at the pool area. No tea and coffee making facilities in the room. The hotel seems set up for adults only, however there were lots of kids running about. There was nothing to occupy them therefore disturbing our stay as well as leaving them bored. The pool bar/restaurant staff are completely uninterested and very unhelpful. When ordering drinks, we had to go looking for staff and we felt like we were bothering them. The restaurant manager wasn’t interested in helping when trying to order some fruit either. This experience hugely impacted our stay, especially given you can’t take your own drinks to the pool area. We had long waits for hot food orders at breakfast and had to go chasing staff to collect our food as they were too busy chatting at the bar area. There is a low level of English from customer facing staff. Whilst we managed with our little Spanish, from a 5* hotel you except more. Overall, a pleasant enough stay but this is not 5*.

Excellent location. Property decor is nice, nice pool area with comfortable loungers. Good food from the restaurant at a reasonable price

Stayed in February 2024

Staff is a little bit unprofessional as far as how they converse and communicate with guest or try to. I didn’t like the fact that when I booked my reservation, I was under the impression that I was booking a room that was listed as having a bathtub and when I got there, discovered that it was a different room and it took the staff over half my visit to get it corrected. I wouldn’t recommend doing business with this place without speaking to someone there first before you commit to your reservation online

Beautiful hotel, in a great location. Walk distance to the beach, walking distance to local shops and restaurants.

Stayed in January 2024

Most of the facilities were unavailable. Staff needs training, some of them unattentive, not polite, not helpful. Value for money has a lot of improvement ahead.

The design was great generally speaking. The breakfast selection was adequate. The swimming pool overlooking the island is great. Security head was very professional and emphatic, but I can't say the same about the maids.

Stayed in November 2023

It’s still in construction, not all amenities available. But i was reimbursed for visits to a fitness centre nearby. Rooms lack closet space, no instructions in room to fire exit, parasols needed at the pool! Sea view is questionable given the construction currently happening in front of the building! Few breakfast options for a hotel of this price.

Stunning decor, beautiful rooms, beautiful swimming pool and restaurant, lovely staff, really trying to be helpful! Central location near a beautiful and lively beach and all the shops and restaurants

Stayed in October 2023

- This hotel is still under construction. Only 2 bottom floors are available. As such there’s a lot of construction noise and some of the facilities are not yet available (jacuzzis, other restaurants). - The walls are paper thin and the hotel is situated by a very busy street. We were woken up on multiple occasions by a concoction outside of our window. - You need to be a Spanish speaker, the client-facing staff doesn’t communicate in any other language.

+ Very friendly and accommodating staff on the 7 floor. Helped to cater for food allergies. + Nice view from the pool area on the 7 floor.

Stayed in September 2023