Cleaning

The location.

Stayed in March 2024

While it's a good place and nice to have such a clean and comfortable room, there are quite a few things that makes the place not as great as it could be so think about that if these things matter to you: The pool looks better in the pictures, in reality it's small and kind of in a corner between walls, so it doesn't get any sunshine either. They seem to be working on something on the rooftop, if they put a pool there that will be great with amazing views. The gym is very small, but probably most people don't go to San Andres for the gyms. Our room didn't really have a window, you can't open it and you have no view as it's tinted. I believe the reason is that there is a wall there very close, the rooms on the other side of the corridor seem to have proper windows. Breakfast is very simple, not good quality, and their system doesn't make much sense: it is a buffet breakfast but you have to wait for them to put things on your plate... which goes against the idea of a buffet and makes it very slow. I don't really get it either why they ask for your room number when you have to wear a wristband anyways. Another disappointment was the staff, whatever we asked for (longer luggage storage, earlier check-in, laundry service, etc), the answer was always no, and they also couldn't (or mostly felt like didn't care to) give any recommendations on how to solve these. Also at breakfast they don't seem to care much about making it a better experience.

The best thing about this hotel is that it's very clean and modern, which is not so obvious at places like San Andres. The location is good, you can easily walk to everything in the main town.

Stayed in January 2024

Pictures of the hotel deceptive.

Super friendly staff.

Stayed in January 2024

Check in procedure was cumbersome and inflexible. Having to leave a security deposit for a second key cheapened the experience. Breakfast has a limited choice and strange rationing system whereby it’s a buffet yet you’re not allowed to take the amounts you want. Gym had virtually nothing in it apart from a couple of running machines a bike and a few dumbbells. No hot water ( it would come and go at best).

Location - in the centre of town and close to the beach. The room was clean and modern. Housekeeping was amazing.

Stayed in January 2024

Breakfast to plain

Breakfast was very limited also we get Tuesday and we excited to use the pool but was close all day for Maintenance

Stayed in January 2024

breakfast is nice

Stayed in December 2023

Front desk is slow. But that appears to be everywhere with Colombian service so it’s cultural not exclusive to that hotel.

It was clean and great location. Decent WiFi. Great breakfast

Stayed in January 2024

N/A

Friendly staff. Cleanness of the rooms

Stayed in November 2023

Not good noise isolation and the people in other rooms were very noisy. The bathroom extractor didn’t work.

Helpful staff. Clean and decent breakfast.

Stayed in November 2023

Cost vs. facilities

Staff is great

Stayed in August 2023

We left the room one day, when we came back the toilet was full of paper and everything else, it looks like the person cleaned the room threw all our rubbish in the toilet and it clogged. My wife is Australian, they thought she did that because in her country is like that, but I'm Brazilian and she knows that we throw the paper in the bin. So, that's the only issue, the rest is fine, it's a good hotel, not perfect, not bad.

The location, the size of the bed, the aircon

Stayed in March 2023

The gym cardo machines did not function, and some of the employee did not want to be working, but who could blame them for that?

The location is perfect, 5 minutes walk to both beach and harbour.

Stayed in March 2023

The noise one night until 4am, I could barely sleep. The hotel makes you to sign a contract that they do not comply with. Also, I could not enter for a coffee with friends.

Room

Stayed in January 2023

breakfast was not good.

good location and clean rooms

Stayed in January 2023

A little bit expensive

Stayed in August 2022

breakfast was almost the same thing everyday

beds were confortable

Stayed in July 2022

This review has been hidden because it doesn't meet our guidelines.

Not water front. No jacuzzi.

Although not ocean front, it was two easy walking blocks away. It is central enough to most things that we enjoyed the location for the price (if you want a private room and bath). Walking distance to almost all things you would want to do. breakfast included was good. helpful staff. very clean.

Stayed in May 2022

Value of money

Location

Stayed in April 2022

rooms could be bigger, but considering you are on a remote island it was great

great location , easy access and safe

Stayed in March 2022

Quality of food at breakfast needs to improve Cordial is not juice Consistent supply of all fruits required Cereal quality needs to improve Espresso machine within dining room needed Self service would feel more sophisticated at breakfast, less ‘boarding school’ vibes. Prompter removal of used dishes needed at peak breakfast time.

Clean space helpful staff

Stayed in April 2022

Room was very spacious and clean. Excellent location. Breakfast was nice.

Stayed in April 2022

service

it was ok

Stayed in April 2022

estaban en remodelación

Stayed in February 2022