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Reviews of Hotel San Martin Popayan 4 stars

Carrera 9 No.18 N 40, 190001 Popayan, Colombia

#26 of 39 hotels in Popayan

Guests' Choice

Review score

Based on 53 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 20 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    All fine for a one night stay

    Stayed in January 2024

  • Reviewed: 21 September 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Great Stay! I would stay again. The staff of the hotel were always helpful day, evening and overnight!

    Stayed in September 2023

  • Reviewed: 5 September 2023

    9.0
    Excellent Business Hotel in Popayan
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    poor breakfast

    Excellent Business Class hotel

    Stayed in August 2023

  • Reviewed: 12 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Basic Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Noisy and no fans or air-conditioning . Breakfast was included but very basic.

    Nice pool, room was good size but noisy area and no fans or air conditioning. 😕

    Stayed in April 2023

  • Reviewed: 28 March 2023

    9.0
    Pretty darn good.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    The breakfast was great. Superb coffee. Very friendly staff. Very clean. Great value. Close to the airport. Two restaurants.

    Stayed in March 2023

  • Reviewed: 4 May 2022

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, they have full assortment, but it feels cool and not personalized

    Excellent room, bathroom... Very good location, parking and interesting restaurants in the property present

    Stayed in May 2022

  • Reviewed: 7 March 2022

    9.0
    I enjoyed my stay at Hotel San Martín
    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights

    Breakfast could be a little bit more varied - not just from one day to the other but the same day. The hotel was very dark at night, but I guess this may have been for specific reasons.

    Very comfortable and clean rooms. The staff was kind and always available. Good quality for price.

    Stayed in February 2022

  • Reviewed: 3 December 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Wifi kept dropping out all the time. Pool was very cold and not very clean, nobody used it.

    Overall a nice and not too expensive hotel. Great bed.

    Stayed in December 2021

  • Reviewed: 28 October 2021

    9.0
    Excellent hotel, staff and facilities.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The whole experience. Parking, check in, staff, facilities, good breakfast. Defo stay here again.

    No negative comments. All good.

    Stayed in October 2021

  • Reviewed: 26 March 2024

    3.0
    Overpriced and poor quality
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The hotel was overpriced, no extra set of towels, no traveling kit, no mini bar, no room service, no working hairdryer, no insulation from noise.

    Spacious room.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    6.0
    Good location and good breakfast but make sure they don't give you an interior room. small and noisy
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    The hotel looked empty and you could tell they had 50+ rooms, but they decided to give us the smallest room with the worst view.

    The location was great, but they gave us the smallest room and with no view, the view was a wall and next to a noisy room

    Stayed in February 2024

  • Reviewed: 18 December 2023

    10
    Great time in Popayan with an amazing hotel stay!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was great.

    This hotel was clean and has comfortable beds. I enjoyed the quietness of my room.

    Stayed in November 2023

  • Reviewed: 26 September 2023

    5.0
    Passable
    • Business trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    1. Staff attention. No attitude. Service was really passive. 2. Internet: Bad quality. Not reliable for working purposes. 3. Noise. Street noise (junior suites facing the main street I wouldn't recommend) and hotel events during the weekends make it hard to catch a good night sleep.

    1. Beds were very comfortable 2. Location

    Stayed in September 2023

  • Reviewed: 14 April 2023

    1.0
    Not well maintained, not good customer service, to much for too little.
    • Leisure trip
    • Family with young children
    • Presidential Suite
    • Stayed 2 nights

    The place is not a 5-star hotel. We booked a presidential suite and is sad how the condition of this room is. Windows a cracked, the kitchen has not utensils, the doors are broken, the place has a terrible view and has no good customer service. Do not spend your money here, I have stayed in many other hotels around this area that are cheaper and much better. Let's not even talk about the food, definitely not a good place to stay.

    Stayed in March 2023

  • Reviewed: 28 November 2022

    1.0
    Horrible
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The hotel put me in a room directly across from a club that played outside loud music until 4:00 am.m in the morning. I had to check out early in the a.m. a day earlier to move to another hotel. The hotel just say sorry.

    Nothing

    Stayed in November 2022

  • Reviewed: 31 July 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Is never a good sigth to see the tables at the room your in, all banged up and with missing parts. Doors make noises and the chair by the window had obviously seen better days. The surroundings are not great either, doesn't look to be a good place to go out at night.

    Very dated facilities. The room is big, bed conformtable but the furniture has obviously seen better days. it actually suprised me this hotel was a recomendation of a local. I guess it has passed its days of glory. Is extremely close to the airport and that was a plus, took me about 5 minutes to get there in time for my flight. Breakfat restaurant is the best part of this hotel, very open space and excelent food. Staff was very accomodating and helpfull, best part of my stay was their willingness to help. Is good if your going for business and only need to go crash after a bussy day, not recomend for families or vacations.

    Stayed in July 2022

  • Reviewed: 23 April 2022

    10
    Overall the stay was pretty good and wouldn't accept less anywhere else.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 8 nights

    More lighting in the bathroom, plus water leaked out of the shower to the bathroom floor (dangerous).

    Breakfast was good enough, and the service was more than enough.

    Stayed in April 2022

  • Reviewed: 9 April 2022

    5.0
    Nothing Special look elsewhere..
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Internet terrible..

    Nothing sticks out

    Stayed in February 2022

  • Reviewed: 7 April 2022

    3.0
    Poor
    • Business trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    the lights during the all night should be turn on. It is necessary to open th room door. there is a big noise outside the hotel

    Stayed in April 2022

  • Reviewed: 4 April 2022

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    a lot noise outside the hotel. The doors close with a lot noise the hotel is poor in lights. when go trought aisles it is so difficult to walk because there are not lights. It happened at 11:45 pm It is poor the breakfast

    Stayed in April 2022

  • Reviewed: 2 February 2022

    3.0
    Very bad
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    New rooms under construction imposible sleep during the daytime. I can’t sleep at nighttime a lot noise from outside of the property. The property is located close to night clubs and in front of a freeway.

    Stayed in January 2022

  • Reviewed: 29 November 2021

    6.0
    Pleasant
    • Business trip
    • Group
    • Junior Suite
    • Stayed 3 nights

    Pictures are so much better than in reality. The hotel is not bad. It is not as it is shown in the pictures though. The room did not have any amenities. There was a lot of street noise. Windows are super tight.

    The location is good.

    Stayed in November 2021

  • Reviewed: 12 October 2021

    1.0
    Very poor
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    This place is horrible over priced for a very basic room tv is terrible the noise is so bad my wife and i didnt sleep until 3 am because of all the people being loud outside there rooms we called management they did nothing what was funny is that we booked the hotel Nd told them it would be late check in they gave our room away and gave us a terrible room it was very hot but you couldnt open the window because of all the street noise i dont know how other reviews say this place is so good they must have never stayed in a nice hotel it would be better to sleep on the street then here again

    Leaving

    Stayed in October 2021

  • Reviewed: 14 June 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Dated and overpriced

    Close to airport

    Stayed in June 2021

Showing 1 – 25

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