Carrera 5 Avenida 20 de Julio No. 2A - 27, 880001 San Andrés, Colombia
#36 of 99 hotels in San Andrés
Guests' ChoiceBased on 195 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
9.2
Facilities
8.7
Staff
8.7
Value for money
7.8
Free WiFi
8.1
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End of dialog contentReviewed: 25 May 2024
Rabih
Saudi ArabiaNo gym No spa No green areas Slow elevator
The interior design and the modern architecture
Stayed in May 2024
Reviewed: 29 February 2024
Matzer
GuatemalaThe staff can be more polite and the water smells weird
The location and the hotel overall
Stayed in February 2024
Reviewed: 20 February 2024
Johnson
United StatesI did not like that one of the maids walked into our room without knocking And the food is not very good
I loved how it was close to everything. The views were very nice. The bed was very comfortable
Stayed in February 2024
Reviewed: 16 February 2024
Juliana
SwitzerlandSuper smelly water
Stayed in February 2024
Reviewed: 17 January 2024
Simone
ItalyThe rooms were only at the second floor and didn't really have a good view from the balcony.
The view from the rooftop, the easy accessibility and especially the restaurant: the food there is one of the best in the island! Also extra comfy beds and big rooms.
Stayed in January 2024
Reviewed: 3 January 2024
Joanne
United KingdomNo bar. You can pay alcohol from a shop and consume on site but don’t expect a glass of wine with dinner.
Very friendly welcome and very comfortable rooms.
Stayed in January 2024
Reviewed: 10 December 2023
Steffen
SpainThey never cleaned the room, even with clean my room sign. They don't serve alcohol, but you can bring your own.
It was a nice hotel with good facilities
Stayed in December 2023
Reviewed: 21 November 2023
Alexander
United KingdomToo small
Top roof view
Stayed in November 2023
Reviewed: 21 October 2023
Jules
NetherlandsBreakfast is not bad, but also not great
Lovely rooftop pool, super friendly staff, good location
Stayed in October 2023
Reviewed: 1 September 2023
Enrica
LuxembourgNo alcohol served Breakfast options improvable Cleaning improvable
Good location, quite modern even if in the island hotel standard is pretty low , very nice rooftop
Stayed in August 2023
Reviewed: 20 July 2023
Livia
BrazilRoom cleaning service and the style of the breakfast that you have to order one of the options they gave you
Staff is super friendly and helpful.
Stayed in July 2023
Reviewed: 15 June 2023
Julia
Brazilgreat rooms, excellent staff, well decorated, amazing pool
Stayed in June 2023
Reviewed: 13 June 2023
Ana
United Statesno wash cloth for the shower and only 4 hangers. also, you have to request a 2nd key ($50K deposit) if you want the room AC to stay on. otherwise, you get back to your room sweating from the day’s activities to a very hot and very humid room.
the pool area is beautiful and wait staff and service is good
Stayed in June 2023
Reviewed: 18 May 2023
Michael
United StatesCall me a few staff spoke English
The manager Tarik was awesome
Stayed in May 2023
Reviewed: 16 April 2023
Juan
ColombiaJust 50% of the view is beautiful, part of it is beautiful sea, and part of it is local houses, some of them not so nice
Excellent location, rooms are beautiful and modern, also the hotel is in the center part of the island but is far away from the noise party, so thats great. the breakfast was improving when I was there by a new menu and it was an excellent upgrade.
Stayed in April 2023
Reviewed: 10 April 2023
Christine
United Statesawesome views from balcony and restaurant!
Stayed in April 2023
Reviewed: 9 April 2023
Tanisha
United StatesThe staff was not very friendly, and we try very hard to speak Spanish and many times it was ignored. The restaurant service is horrible. They ignore you. They walk away from you. They don’t address you unless you can speak the language. Also, the staff never helps with anything if they see you struggling with bags if they see you struggling with anything they just ignore it. I think that’s a very bad customer service and this is one reason that I will not return to the property or recommend anyone staying there.
the property it’s beautiful and centrally located. Has a beautiful, rooftop pool. and the rooms are spacious and very very clean.
Stayed in April 2023
Reviewed: 20 March 2023
Felipe
Colombia- Air conditioning at the rooms wasn't that easy to adjust. - there should be a rope to hang wet clothes in the bathroom.
It was great value for money. The hotel is new and very well located. Staff was kinder than the average islander. The fact that there weren't day pass guests made it more private / comfortable, especially at the pool zone.
Stayed in March 2023
Reviewed: 26 February 2023
Michelle
Canadawhen we arrived they told us the room we booked was not available and downgraded us. wish we would have had some warning, we are still confused on how the room we booked wasn’t available when we had booked it months in advance . We were there for a layover and were looking forward to hanging out on our balcony, but our new room did not have one. a suggestion that some shaded areas be added to the rooftop :) we weren’t bothered but this, but they don’t serve alcohol at their restaurant. you can bring your own and pay the corkage free.
The rooftop pool area was the highlight of our stay. Room was clean and quiet.
Stayed in February 2023
Reviewed: 15 February 2023
Francesco
Italyroom with no window! too bad
nice position, staff and facilities
Stayed in February 2023
Reviewed: 11 January 2023
Allan
United KingdomUnfortunate that the roof bar/cafe does not serve alcohol, as we would have spent time there!
Exceptionally clean during our stay
Stayed in January 2023
Reviewed: 10 January 2023
Juliana
Brazilthe food isn’t good
brand new facilities
Stayed in January 2023
Reviewed: 7 January 2023
Fabio
Brazil_ Uncomfortable pillows. It could be the option of memory foam pillow type _Pool area too noisy with reggaeton playing loudly all over the day _Few options on breakfast _Lack of sun umbrellas on the pool _ Outdated Check-in experience: It's unbelievable that we are in 2023 and we still have a check-in process with a lot of frictions and paper to fulfill and non-GDPR compliant documents printing. Booking.com could provide an online checking feature to solve the pain point for the hotels hosted in their platform
_Decor minimalist with green plants and clear wood _Rooftop pool and 360o view _Lobby shower to remove sand before going to the room _Rooms and bathroom in good conditions, well decorated _Complimentary Bottle of drinkable water kindly available in the room _Walking distance from main beaches and Nautic excursions departure point
Stayed in December 2022
Reviewed: 18 October 2022
Vera&felicia
ColombiaGreat location, not too noisy, very close to the beach, very comfortable bed.
Stayed in October 2022
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