We loved everything from the staff and details in our amazing room. They helped us to be in a connecting room and the room service was soo good

Stayed in April 2024

Nothing, everything was perfect.

Everything was perfect from check-in to check-out. I arrived a little bit early and my room was already ready, the room is beautiful, the bed extremely comfortable with perfect sheets. Every single person from the staff was very warm and always willing to help. I love that Sofitel prepares your room at night and with some delicate details to make you comfortable. The best stay I could possibly have. Breakfast is the best in town.

Stayed in April 2024

NA

The location was great, close to shops and restaurants. Staff was great and very helpful.

Stayed in April 2024

N/A

Professional and very accommodating staff. Good size and clean room with very comfortable bed. Very nice breakfast included in the price, table service and buffet with plenty of options. Excellent service during breakfast.

Stayed in February 2024

Lovely 5-star luxury like an oasis in Bogota Zona Rosa - international standard 5-stars Very comfortable room - comfortable bed and good sized room Professional staff that made us felt welcomed and safe Location is good - near many fancy restaurants

Stayed in April 2024

We liked everything about this hotel.

Grat staff, warm welcome on arrival, very good breakfast and excellent location and comfortable bed.

Stayed in April 2024

I can not mention anything...they are that good

Very nice and safe lacation..the staff is very attentive and the security already knows you when you come in later. In general.a very good hotel..good treatment...I would stay there again

Stayed in April 2024

Excellent location + perfect living experience

Stayed in February 2024

On Booking.com they claim to have a free airport shuttle, but when trying to book it, they said it's paid after all.

Good bed, as always in Sofitel.

Stayed in February 2024

We were only given the cocoa tea (to help with altitude) on last night of our 5 night stay. It would have been really helpful if we had had this service every night.

Great location, friendly staff and excellent restaurants all along the same street.

Stayed in January 2024

liked cocoa tea (to help with altitude) which we were given both nights

Stayed in February 2024

Just an all-in-all luxurious stay. Such a comfortable bed. Great staff. Good location.

Stayed in January 2024

AC did not work propertly. At the check-out we paid the additional payment for "hotel seguro". Nobody told us it is optional - that is not fair.

Super comortable beds. Great localisation, incredible beakfast. Staff. The cosmetics L'occitane

Stayed in January 2024

Room was run down (wooden floor loose), towels too rough.

Location, breakfast, bed sheets, pilllows

Stayed in January 2024

Nothing

Staff goes beyond expectations in meeting guests' needs. The hotel is near great restaurants and shopping. Great atmosphere.

Stayed in January 2024

No bar.

The location is great and compared to the 4 seasons next to it, i am glad i stayed at the Sofitel.

Stayed in January 2024

Very friendly welcome. Location was perfect with many restaurants right on the doorstep and the rooms were very clean, spacious and comfortable.

Stayed in December 2023

It’s not possible

Everything

Stayed in December 2023

The rooms that face the street are affected by the noise from the nightclubs, please try to do some soundproofing. The down comforters are a bit too much for air conditioning, so one has to put it on and off to keep at a comfortable temperature. It might be more functional to use several thinner blankets. Arranged transportation is very good, but a bit on the expensive side.

Great service and customer care from all the staff. We have stayed at this location several times and is always kept in top condition, everything looks like new.

Stayed in November 2023

Great rooms, very comfortable bed and soft bed linen. Amazing breakfast and room service. Lovely staff!

Stayed in November 2023

I asked several times about breakfast as it was included in what I paid for the room and I needed to check out early before breakfast was served. I inquired again as I was checking out and was told it was not ready as I did not specify what I wanted. For a high-end hotel, someone should have asked me instead of me having to ask repeatedly. Because I needed to leave and there wasn't enough time, I ended up getting a stale croissant and some fruit. This was a disappointment.

The feel of the hotel was very luxurious. The staff were attentive. Great location. I ordered room service and the food came quickly and was delicious. I also appreciated the l'Occitane products and coffee in the room.

Stayed in November 2023

Last time the breakfast was not so good like before

Location

Stayed in October 2023

Excelente

Stayed in October 2023

I had a wonderful stay at the Sofitel. The location was excellent and the staff were kind. They went above and beyond to make sure my colleague and I had a pleasant stay. We will definitely return the next time we travel to Bogotá!

Stayed in September 2023