Kilometro 5 Antigua via al Nevado, 170017 Manizales, Colombia
#43 of 69 hotels in Manizales
Guests' ChoiceBased on 214 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.6
Staff
8.2
Value for money
7.7
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End of dialog contentReviewed: 16 May 2024
Sandra
New ZealandThe cabin was not what I was expecting, but the rest of the hotel is stunning.
The hotel is beautiful , however the cabin was a bit dated and humid.
Stayed in April 2024
Reviewed: 28 April 2024
Kelly
United StatesShort of staff, it took 4 hours to get a hair dryer. They ran out of towels one afternoon. The food from the hotel restaurant was expensive and it wasn't good.
Beautiful gardens, very cean
Stayed in April 2024
Reviewed: 22 April 2024
Cortney
United StatesThe hot springs and the grounds were well maintained.
Stayed in April 2024
Reviewed: 12 April 2024
Alexandre
FranceThis is not a 5 stars hotel
Great hot springs
Stayed in April 2024
Reviewed: 6 April 2024
Javier
United StatesThe food, breakfast is not at the level of that hotel.
The venue, pools and staff did a great job and service.
Stayed in March 2024
Reviewed: 1 April 2024
James
AustraliaFelt like the reception and bar staff could have been more prompt to help
The hotel and facilities were excellent really enjoyed our stay.
Stayed in March 2024
Reviewed: 27 March 2024
William
United StatesThey were out of several menu items that we wanted. This is a personal preference but the beds were really hard.
Stayed in February 2024
Reviewed: 12 March 2024
Martha
ColombiaNA NA NA
Termal Pools nice super clear water Hotel clean Nice personal
Stayed in March 2024
Reviewed: 2 March 2024
Sofia
United StatesSome fixtures were not working. Food at the restaurant was not great.
Beautiful, clean and very comfortable beds
Stayed in February 2024
Reviewed: 27 February 2024
Alonso
ColombiaEspaciosa
Bonito
Stayed in February 2024
Reviewed: 18 February 2024
Jeeksy
United StatesThey didn’t have AC it was hot in the room. Customer service was not very nice.
The style and concept of the hotel
Stayed in February 2024
Reviewed: 2 February 2024
Cesar
CanadaFood was pricey and not that good
Stayed in January 2024
Reviewed: 31 January 2024
Lawrence
United KingdomStaff were super friendly and tried to help as much as possible, but seemed to be fighting their iT systems to get things done. For example, it was quite challenging to use the the WhatsApp service to get laundry done.
Great facilities! Really cool place.
Stayed in January 2024
Reviewed: 22 January 2024
André
Costa RicaSome of the hot spring pools was on maintenance and it's not as deep as you wish.
The restaurante have amazing food, you should try everything.
Stayed in December 2023
Reviewed: 4 January 2024
Lina
CanadaService in general Staff very unresponsive Reception disorganized and unresponsive Food at restaurant Value Towel service
Pools Facilties Room
Stayed in January 2024
Reviewed: 29 December 2023
Loukas
NetherlandsAfter a mistake from the reception’s side, I’ve been charged twice for the same booking and the refund has still not been processed, 7 days later, while I was assured it’ll be instant. WhatsApp number of the hotel is entirely unresponsive and every time we call them, they give us another number to call which is out of order. Happened 5-6 times already. Feels like a joke at this point. For the record, the staff during the stay have been very kind.
The facilities are great with multiple temperatures’ thermal baths and the breakfast with very good options.
Stayed in December 2023
Reviewed: 29 December 2023
Josephine
ColombiaBeautiful surroundings, landscape was breathtaking.
Stayed in December 2023
Reviewed: 21 December 2023
Alberto
United StatesUntrained staff and they should improve the mattresses. Matresses were extremely hard with very poor support, for the amount paid perbroom they should provide better quality.
Beautiful landscapes and facilities
Stayed in December 2023
Reviewed: 4 December 2023
Monroy
Colombiasome people from the staff looked tired and detached from its role. Unpleasant to receive the check receipt under the door when is the check out day. QR code to contact to restaurant to ask for something simply are not read, so you need directly there, when reception staff remarked the usage of QRs for fluid communication.
Pools are the engaging side of the hotel. It is a quite place and the ecological pathways are quite relaxing.
Stayed in December 2023
Reviewed: 28 October 2023
Andrés
ColombiaThe staff was a little unfriendly and the food in the restaurant was not very good either
The facilities, specially the room and pools
Stayed in October 2023
Reviewed: 26 October 2023
David
ColombiaDemorado check in y check out.
Las instalaciones 1A.
Stayed in October 2023
Reviewed: 29 September 2023
Gelver
ColombiaGreat termal water pools Cozy rooms Relaxing atmosphere in all the facilities.
Stayed in August 2023
Reviewed: 24 September 2023
Bonnie
ColombiaWe had to ask for the internet password and then ask for help connecting. At night we couldn’t get on the system. The internet signal was never greater than the ability to send a Whatsapp text. There were many staff members in the dining/drinking area, but almost always we had to ask them to come over to order more things. We often had to get up to get their attention. They were friendly when they came and immediately brought what we needed.
Breakfast was delicious, the setting is perfect and peaceful.
Stayed in September 2023
Reviewed: 8 September 2023
Kathryn
United StatesNo desk in cabana, although there was a lot of empty space for one. TV only in bedroom, not in living room. Swimming pool water was too cold. It could be great if they mixed in some of the hot water from the thermal springs. Service was limited. For example, no towels distributed by pools, no room service menu..
Beautiful grounds. Lovely, spacious, cabana with private hot tub. Good breakfast including fresh fruit, breads, cereals, eggs, rice and beans, local sausage, pancakes. Thermal pools varied in temperature from warm to hot.
Stayed in September 2023
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