The only down side of our stay was, that our room was on the side if the street. As it‘s a busy city, traffic never sleeps.

The receptionists were exceptional, especially Santiago, who made our check-out day laid-back. The hotel is in a good location as bus stops are right in front of it to head into the city center. Cute restaurants frequented by locals are close by. The amenities of our room met our expectations.

Stayed in May 2024

-

Staff, good beds and great breakfast options

Stayed in April 2024

Neighborhood, restaurant at the hotel was bad organized and food was not available as per menu

Size of the room, breakfast with a lot of choice, price

Stayed in March 2024

Location is ok with public transport nearby, but not an interesting neighbourhood and very quiet late at night.

Great breakfast. Good value for money.

Stayed in December 2023

It was a little way from La Candelaria, I chose to walk and one or two streets were a tad sketchy

Modern with excellent large comfortable bed.

Stayed in February 2024

Carpet in hallways are in dire need of vacuuming, rooms are nice but lack basic things like glassware, extra towels, iron board, iron

Excellent customer service, big rooms

Stayed in February 2024

Close to airport and close to fun places nice view

Stayed in February 2024

Maybe a kettle or coffee maker in the room?

Location, standard of accommodation, price

Stayed in January 2024

There's no air-conditioning (although also not advertised), but I was sort of expecting it. The rooms are claimed to be sound proof, but that's not the case. I could overhear the neighbours talking and sound is coming in from the hallway and from outside. Not in a way it bothered me, but it is definitely not sound proof

The breakfast was really nice and the hotel is conveniently located to be able to get to other places in the city.

Stayed in February 2024

The room was very nice, and the staff was helpful and friendly

Stayed in January 2024

Variety in the breakfast, information about amenities around the hotel.

Comfort, it was really comfortable. Quiet, even though the hotel is located i a main street.

Stayed in December 2023

No airconditioning in the rooms. Although they did bring a ventilator. We didn't want to open the small window because the hotel is located at a busy intersection.

The staff is really friendly and helpful. The breakfast was nice. Our room was spacious.

Stayed in December 2023

One day, all my towels were taken. No new, fresh towels available.

Stayed in December 2023

Noise, it's right beside Calle 26 (one of the busiest thoroughfares in the city). Ask for an interior room.

Reliable, clean hotel. Friendly staff. Modern facilities. Great breakfast.

Stayed in November 2023

Staff was about poor in communication and organisation especially in the breakfast area

Good connection

Stayed in November 2023

Some folks on the 9th floor were very noisy until 2 or 3am

Breakfast was excellent.

Stayed in October 2023

I ordered food to my room and it was awful.

Stayed in October 2023

My reservation was supposed to be for £303, but they charged me £378, I still don’t know why. Waiting to see if I get a refund for any incidental guarantee or what.

My girlfriend stayed there for a conference and she like it

Stayed in October 2023

In my case, couldnt have early check in, because didnt have rooms

It has excellent location, confortable and cleam rooms

Stayed in October 2023

I find it very strange when hotels won't let you check in 15 minutes early. We arrived at 2:45pm and they made us wait until the stated check-in time of 3pm before giving us our room. As if they left it until the very last minute to prepare it for us. Obviously not! To management: please learn something about hospitality. Staff in general can improve as far as making guests feel welcomed.

Thanks to my Genius membership we got a free upgrade to a junio suite. Which made our stay feel like great value, for the price we paid. We enjoyed a large, comfortable room! We flew in for a concert at the Nemesio Camacho stadium and this hotel was conveniently located in between there and the airport. Internet and hot water worked great. Room temperature was comfortable. Some shops and cafes located nearby. Easy to get taxis outfront.

Stayed in October 2023

Didn’t have a blow dryer. No glass or cup in the room. No shower cap either. Too far from interest areas. Close to the airport though.

It was confortable and clean. Breakfast was very good. Tv was okay and English programs.

Stayed in August 2023

No Wifi in the Hotel

Rooms are big

Stayed in August 2023

None

The breakfast needs to be improved to provide more variety.

Stayed in June 2023

WThe traffic noise, which would be difficult for the hotel to do much about. We used ear plugs and sleep masks which helped. We chose the location as our Colombian hosts live 3 blocks away 😊 We rented 4 rooms but only 1 of them had a mini fridge 😟.

Spacious rooms, reading lights above beds, Front desk staff all did their best to understand our very limited Espanol and speak to us in English. The breakfast buffet was top notch w/ much variety.

Stayed in June 2023