Avenida de los Estudiantes Cra 33 20 27, 520002 Pasto, Colombia
#7 of 67 hotels in Pasto
Guests' ChoiceBased on 155 hotel reviews
9.1Cleanliness
9.6
Comfort
9.6
Location
9.6
Facilities
9.4
Staff
8.9
Value for money
8.9
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Angelica
AustraliaVery unsafe area (I was stolen next to the hotel)
Innovation and cleaning
Stayed in May 2024
Reviewed: 17 March 2024
Carlos
ColombiaWe like it all
Great location, great food, staff very well trained and willing to serve, facilities are outstanding
Stayed in March 2024
Reviewed: 19 February 2024
Shang
United StatesI love the king bed so much!!!
Stayed in February 2024
Reviewed: 3 February 2024
Jonathan
United StatesThe manner in which the staff handled the chaos of the festivities was amazing
Stayed in January 2024
Reviewed: 29 January 2024
Andres
ColombiaRoom service menu and drinks
Beautiful place
Stayed in January 2024
Reviewed: 20 January 2024
Carolyn
United KingdomCommunal corridor areas were on the darkish side because of some red lighting.
Location is great and the whole atmosphere in the hotel is nice. Staff was amazing! Bed and room realy comfortable.
Stayed in January 2024
Reviewed: 31 December 2023
Ross
AustraliaNo written info on restaurant opening times and services,this would have been a great help to non-Spanish speaking travelers. Our laundry was lost / not done for 2 days and when we tracked it down it was still not washed - yet still charged full costs.
Large room in a modern building. The location was perfect for us.
Stayed in December 2023
Reviewed: 14 December 2023
Kevin
CanadaTrying to cancel one night, days in advance was a bit of a hassle. There was a very short security guard guarding the staircase. He stopped us from taking the stairs from the 3rd floor restaurant to our 6th floor room. Good job. You secured those stairs lol.
The hotel is very beautiful, especially the larger rooms. The beds are so comfortable. The bathrooms are very spacous. The staff was all very friendly except for one security guard.
Stayed in December 2023
Reviewed: 11 December 2023
Roman
EcuadorOk
Ok
Stayed in December 2023
Reviewed: 30 November 2023
Monica
United StatesGift shop relatively small
Everyone extremely friendly
Stayed in November 2023
Reviewed: 11 November 2023
David
ColombiaBreakfast was too expensive.
Location, Design, concept, cleanliness.
Stayed in November 2023
Reviewed: 8 October 2023
Briggs
United StatesGreat hotel
Stayed in August 2023
Reviewed: 13 September 2023
Pranav
United StatesI found it strange that on booking they list the property having amenities such as a fitness center, sauna and steam room, but in the moment I was surprised when they asked for an additional fee per guest for using them. There I was in my swim trunks with only my room key and and to trek back to my room to get some cash, since the reservation was prepaid with booking and no credit card was taken and on file. That initial time was a bit uncomfortable. A case of false advertising.
Designed well. Located near nightlife. Stylish Interior Decor in the common areas and in the room. Friendly staff. Great buffet breakfast. Excellent coffee!
Stayed in September 2023
Reviewed: 11 September 2023
Anjalee
United KingdomShame the spa isn't open on Mondays and the bar isn't open on Sundays.
Brilliant hotel, really cool decor and the staff were brilliant. Good location with a nice Italian restaurant just down the road.
Stayed in August 2023
Reviewed: 2 September 2023
Carolina
ColombiaThe wifi was slow.
We loved the hotel. The room, The Volcano concept, the deco was a work of att. Fantastic.
Stayed in September 2023
Reviewed: 23 August 2023
Briggs
United StatesIt took a long time for the water to get hot.
The security, the view the room.
Stayed in August 2023
Reviewed: 9 August 2023
Jess
United Statesbreakfast was the same everyday. there wasn’t a rotation of items. one gets tired of the same options in a long stay.
very clean, it feel fresh, bed is comfortable, sheets are soft. bathroom shower head is amazing!
Stayed in July 2023
Reviewed: 7 August 2023
Juan
United StatesThe shower wasn’t working in the first room They gave us. Then they try to fix it and they couldn’t so they told us to just have to deal with it for then until they find a solution. Then they had us move to a cheaper room but didn’t offer a discount
I asnee for the best hotel in town
Stayed in May 2023
Reviewed: 5 August 2023
Lina
ColombiaThe place is inspired in the Galeras Volcano that is the main characteristic of Pasto. that is why is called V1501 because, that is where the volcano is located. The hall conducing to the rooms replicated the volcano inside by fire and stones with red lights. inside has a extensive mural with the representatin of the culture, The Pastusa women, the carnival of white and black, the crab representation of Tumaco is gorgeous. the decoration is fantastic. the food also represent the different regions of the andean cordilheira. Super recommend the encocado that is a soup with coconut and shrimps.
Stayed in August 2023
Reviewed: 29 July 2023
Alejandro
ChileThe hotel should not charge for parking to hotel guests.
Comfortable bed. Very nice and unique decor. Quiet area. Large room.
Stayed in July 2023
Reviewed: 27 July 2023
Estefany
EcuadorNone
Location
Stayed in July 2023
Reviewed: 19 June 2023
Florent
ColombiaLooking forward for all spa treatment (i.e. massages) to be launched.
Incredible design, with a full around experience: restaurant, coffee shop, spa, gym and of course very comfortable bedrooms.
Stayed in June 2023
Reviewed: 29 May 2023
Gustavo
EcuadorBeds are fantastic and the rooms have a good size
Stayed in May 2023
Reviewed: 16 May 2023
Gerrit
Netherlandsnothing to complain
the staff, the bed, the view, the shower, the internet, the tv, the balcony…..really everything was awesome. I loved it.
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content