nicest staff ever

Stayed in July 2022

Staff needs training in customer service. Some were really good- others really really bad attitude. The complimentary shuttle to the airport works well but NOTE you MUST request and reserve the shuttle from the airport to the hotel. They DO NOT go through every hour as advertised. I waited for an hour and a half for nothing- and they never replied the phone. They should be more open about this. The pool restaurant:bar was closed with construction. The pool area was a little abandoned (no towels, no water, no drinks…).

Location close to the airport and Avis rental cars. There is a Starbucks right across, as well as, food truck food court and a mini supermarket- very convenient. Room was overall comfortable- good size, nice bed, modern, clean. Breakfast buffet is ok.

Stayed in April 2024

They gave me a room that wasn't clean. They offer me a reward for the inconvenience but that was not true. They offer me a discount on breakfast but that was another lie. The staff didn't know how yo handle the situation. I'm very disapointed.

Nothing.

Stayed in May 2024

The walls are paper thin with no sound proof whatsoever. You could hear the shower from next door as well as every word of their conversation.

Stayed in March 2024

The customer service of the front desk of the young with the glasses (Nayalen) at the time of check in was not friendly, borderline rude, and was on her phone instead of paying attention. Also we had several bags and only one young man helped us to check in. No one helped us when we were leaving.

Clean and well lit with a nice modern ambiance

Stayed in March 2024

Were not informed that the shuttle bus was only on demand - we waited for an hour at the airport as all the other hotel shuttles were looping - and the hotel name was on the list outside - in fact another Marriott hotel driver told us one would come - meant in the end a $30 ride in a dodgy taxi - really not happy with this after a 12 hour flight. Also hotel didn’t answer calls and wouldn’t accept WhatsApp. Apologies but no offer to pay the taxi - room was clean and functional, good bed but not good value for the $300 price tag!

Breakfast was good with lots of variety. Fresh fruit and meats, choice of muesli, chai, pastries. Good fruit juices, waffles etc.

Stayed in February 2024

Breakfast too expensive...All extras (Toast 14$...too expensive)

Stayed in January 2024

We did not receive our deposit back. The hotel said that it has to do with our bank, but after calling my bank it said it was not true. 100 dollar extra for a nice hotel, but would have loved more help from the hotel after calling mutiple times to get my deposit back.

Stayed in December 2023

We had no water in the room, they did not tell us that before check in.

Pool, breakfast and room was nice.

Stayed in October 2023

didn’t feel welcome and the cost of the facilities were not comparable - wasn’t accommodating

proximity to the restaurants and Starbucks

Stayed in May 2023

Poor apartment cleaning, poor meal menu, poor reception service, uncomfortable pool chairs, last night at the hotel and they already turn off your TV set with the programming

bkf

Stayed in April 2023

pubic hair in bath tub, stinky toilet, dusty room, thee worst customer service

it’s the AC Hotel! The Escazu property is incredible and the customer service in Escazu is superb. I made the mistake of assuming it would be the same for the Belen location.

Stayed in April 2023

no hot water for shower and you can smell the sewer coming up from the pipes in the bathroom. poor value for the money

close to the airport

Stayed in March 2023

reluctant staff - easy things (it wouldn't happen to you in Europe) Noisy rooms one night stay - noisy party in hotel

Clean rooms, breakfast

Stayed in March 2023

Check-in/out procedure is long because not enough staff at peak hours or maybe unnecessarily long. Also, I was bothered by having to ask the hotel everyday to clean my room. This should be an essential service provided by any hotel. Also, no room service at breakfast time is a no brainer. If this is supposed to attract business clientele, you should offer that option.

Great ambiance and very helpful and committed staff. Very clean and updated facilities. Rooftop and pool are nicely done. Great gym as well for those who train while travelling for business.

Stayed in March 2023

There is no room service at breakfast time. This is inconvenient for business travelers and anyone who doesn’t want to get dressed to go downstairs early morning.

Nice clean facilities. Modern and tasteful. Good security system. Staff goes above and beyond to ensure guests feel comfortable.

Stayed in March 2023

No help with luggage Smallest reception. I have ever seen. There is a line most of the time. Little bit of a money grab. Everything is extra, even fast wifi costs extra money Windows can not be opened Price is high for what you get

It's clean and safe. Looks nice

Stayed in March 2023

The staff at the Front Desk was nottrained propery and did not handle the problem or help in any way. They simply were not trained. I refused to accept the room that was assigned, they had not other rooms avaialble,there was NO WIFI available to Cancel the reseervation and left the hotel. The Front Desk Staff on duty assured me that they had cancelled the reservation at the time that we left. It was never cancelled.

Stayed in February 2023

Fridge was very loud

Stayed in March 2023

No hot water. Complicated elevator system. No food in fridge.

Nothing

Stayed in February 2023

Breakfast was incredibly expensive

It was clean and modern. Shops (farmacy, salon, etc..) as well as food trucks and Starbucks.

Stayed in February 2023

This review has been hidden because it doesn't meet our guidelines.

Your pool was not working and we selected the hotel because of the pool. Also, it clearly stated that we had a king with a balcony in the booking, but found out that you don't even have that type of room.

Staff was great, food was 👍🏽

Stayed in September 2022

i unfortunately found that the toilet bowl wasn’t clean…. no bathrobes, no toothbrushes and no wineglasses available in the room. in the room there are tea bags but no tea mugs. the bar is only available after 12:00. the swimming pool was not available during our stay. a little bit of confused staff.

the room was spacious and brand new and the bed very comfortable. the smart tv , big shower and big bathtub. free shuttle to the international airport. the bar prepares amazing cocktails. they allowed us to check in a couple of hrs earlier.

Stayed in August 2022

Beautiful property in a great location with lots of food options. Clean, comfortable and friendly staff

Stayed in August 2023