7 Km Oeste de la Iglesia de la Fortuna, 10503 Fortuna, Costa Rica
#83 of 107 hotels in Fortuna
Guests' ChoiceBased on 692 hotel reviews
8.2Cleanliness
8.5
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
8.7
Value for money
8.1
Free WiFi
8.1
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End of dialog contentReviewed: 4 June 2024
Limor
IsraelVery weak air conditioner - it was pleasant only in the evening and at night. Before these hours the room is unbearably hot. We complained about the air conditioner on the first day - they sent a technician who filled the air conditioner with gas, which did not help the problem All the reception staff we encountered and the bartender at the pool were very unhelpful and unfriendly, even quite antipathetic - it wouldn't hurt to teach them how to smile. The morning guard in the parking lot was the nicest staff member we met during our service.
Amazing view. A large and spacious room. Spacious shower. Private parking next to the room. Amazing thermal pools
Stayed in May 2024
Reviewed: 2 June 2024
Lisandra
United StatesThe bed was uncomfortable
Overall it was a good experience
Stayed in May 2024
Reviewed: 31 May 2024
Caitlin
United KingdomThe breakfast was terrible
Lots of on site facilities including zip lining!
Stayed in May 2024
Reviewed: 30 May 2024
Ari
United StatesPillows were uncomfortable, but they did bring us new pillows, which were more comfortable.
Food was great. The pool and hot springs were really nice.
Stayed in May 2024
Reviewed: 26 April 2024
Alvaro
United StatesRestaurant needs improvement on service and food
Beautiful
Stayed in April 2024
Reviewed: 23 April 2024
Erika
United StatesEverything !!!
Stayed in April 2024
Reviewed: 14 April 2024
Patricia
CanadaThe grounds are beautiful and lush. The room is private and quiet. The hot springs are a bonus. The restaurant food was very good too
Stayed in April 2024
Reviewed: 9 April 2024
Teresa
United KingdomBathroom and bedrooms need updating. Breakfast choices and quality could improve
Great location, thermal baths and friendly staff
Stayed in March 2024
Reviewed: 1 April 2024
Mathew
United StatesOur unit had lukewarm water for the shower no hot water at all. The water pressure was never much more than a drip. The food at the poolside was not always well prepared, one night we ordered pizza and it was uncooked. We sent it back. They microwaved it and brought it back to us. The salad and burgers were fine.
The location, the view of the volcano, breakfast each morning.
Stayed in March 2024
Reviewed: 30 March 2024
Joe
United StatesWalls were a bit thin in our casita, so we could hear the neighbors. That and the beds weren’t the comfiest.
Very nice pool and thermal pool complex on site, which was the highlight for our family. Two decent restaurants on site. Nice patio, and great volcano views.
Stayed in March 2024
Reviewed: 25 March 2024
Nicholas
United StatesThe pool, hot spring, and swim up bar were all great facilities for use. Breakfast was okay.
Stayed in March 2024
Reviewed: 16 March 2024
Bonnie
United StatesDated decor, dirty pool
Hot pools, breakfast, views, grounds
Stayed in March 2024
Reviewed: 13 March 2024
Iris
CanadaMost of the staff were wonderful but some weee rather “prickly” which effected the overall experience Facilities were ok but our “upgraded” room was more dated than the regular room - not too sure it was worth the extra expense. Breakfast was ok but nothing too special
The on site hot springs were the selling point
Stayed in March 2024
Reviewed: 13 March 2024
Iris
CanadaMost of the staff were wonderful but some were kind of “prickly”. Facilities were ok but our “upgraded” room was more dated and more expensive. Breakfast was ok
The hot springs on site was definitely a selling point
Stayed in March 2024
Reviewed: 13 March 2024
Julie
United KingdomToo many tour buses - but not a issue : to use x
Perfect location out of town with added bonus of Hot Springs — very close to everything and parking was easy - Hot springs gs a added bonus and breakfast was ok — only downside was you could here people next door if they were load : I did request a volcano view which was lovely - but commutation. Before check in was slow - great value for what we got :
Stayed in March 2024
Reviewed: 9 March 2024
Kathie
United StatesOne of the hot spring pools didn't have water in it. Not really anything within walking distance.
Our room was great with terrific views of the Arenal volcano from our deck. The included buffet breakfast was good. We enjoyed the hot springs in the evenings.
Stayed in March 2024
Reviewed: 28 February 2024
Jonathan
United StatesThermal springs were good. Good breakfast buffet.
Stayed in February 2024
Reviewed: 15 February 2024
Dagang
United StatesWe arrived the hotel in the rainstorm 1/23/2023 around 7pm, the lady in the front office did not even allow us to park the car in the covered driveway by the office for checking in. We had to park the car away and then walk to the office in the pouring rain, which got us soaking wet. She was very unfriendly and inconsiderate. There was no towel hangers in the room.
The hotel has very nice landscaping, the thermal pools are great, breakfasts are good. The staffs are generally friendly.
Stayed in January 2024
Reviewed: 10 February 2024
Tamas
HungaryThe room could be a touch more elegant or homely, but nonetheless, it's absolutely fine.
The pool with the bar is fantastic, and the hot spring pools are truly impressive. The resort is quite expansive and boasts a pleasant environment teeming with animals.
Stayed in January 2024
Reviewed: 29 January 2024
Janice
CanadaYou can hear everything the adjacent guests do in the bathroom! The guests woke us up at 500 in the morning. There is no sound insulation between the duplex accommodations. Several of the thermal spas were not available.
Grounds were beautiful, reception staff very helpful, breakfast was exceptional. Restaurant was very good.
Stayed in January 2024
Reviewed: 28 January 2024
Erinn
NicaraguaThe property was beautiful. It was nice having hot springs on site that were not crowded. Great variety in temperature too.
Stayed in January 2024
Reviewed: 26 January 2024
Teodor
Costa RicaThe rooms were not very clean, there was a dead cockroach in the closet and some ants went over my phone. There was also not a single free socket to charge mobile devices.
The staff was great and the Thermal pools were awesome.
Stayed in January 2024
Reviewed: 26 January 2024
Anthony
United KingdomBathroom - poor shower and awful toilet tissue and tissue dispenser.
Location and setting. The thermal baths and bar.
Stayed in January 2024
Reviewed: 24 January 2024
Cindi
United StatesOur room was right next to the staff building and it was super loud in the morning with everyone getting ready to work for the day. We were up so it wasn't too bad but I wish I had a different room that was more peaceful in the morning.
It was a great location with a great view of the volcano. We especially loved the swim up bar hot spring and the staff were all so friendly!
Stayed in December 2023
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