Fortuna San Carlos Fortuna San Carlos, 21007 Fortuna, Costa Rica
#53 of 107 hotels in Fortuna
Guests' ChoiceBased on 309 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.2
Facilities
8.7
Staff
9.3
Value for money
8.9
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2023
Adrian
Romaniait’s near the road, the noise is incredible
Stayed in April 2023
Reviewed: 20 April 2023
Tom
United Statesroad noise
views
Stayed in April 2023
Reviewed: 19 April 2023
Evguenia
CanadaThe only thing is that you can hear cars driving fast from the road, but when you're tired from adventuring it doesn't really matter.
We stayed in Room #1. The room is huge and clean with an awesome view of the Arenal Volcano. Hot springs very close by (5 mins drive or less) - and nice scenic areas in both directions. Breakfast was included in our stay, we had the typical breakfast and it was great.
Stayed in April 2023
Reviewed: 13 April 2023
Michelle
United Statesnothing, everything was great.
Beautiful view from the room, you can see the entire volcano! very comfortable room and bed, huge bathroom and shower as well! The staff was extremely nice and helpful! Close to town but also far away enough to have privacy. Loved our stay here!
Stayed in April 2023
Reviewed: 9 April 2023
Riddle
Costa RicaBreakfast hours were a bit restrictive.
Excellent location, private, quiet, beautiful.
Stayed in April 2023
Reviewed: 7 April 2023
Roman
CanadaThere is nothing bad about this place.
The view was incredible, its out of the craziness of Lafortuna. Customer service at its best. These guys exceed every exoectation we had. The rooms are simple cabins over looking Arenal, but they are comfortable, clean, and you have everything you need. At night the night clerk took us on a nature walk around the pond. And during the day they showed us where to find sloths in nature. Really impressed with these people and the place.
Stayed in April 2023
Reviewed: 24 March 2023
Thomas
United StatesView of Arenal was fabulous! Breakfast was wonderful and staff was very friendly and helpful.
Stayed in March 2023
Reviewed: 22 March 2023
Ana
PortugalLots of ants in the room (but I guess is normal in the middle of the nature). The hotel is so nice that it would benefit from an outdoor common area or even a small swimming pool.
The hotel is great. Beautiful property, staff is very nice. The view to the volcano is amazing. The staff showed us the sloth that lives in a tree right in front of the hotel. Breakfast and parking included. It’s 10 min away from La Fortuna and 5 from the hot springs by car. Only stay here if you have a car.
Stayed in March 2023
Reviewed: 19 March 2023
Adriana
United KingdomAll good!
Amazing view of the Arenal. Big and very comfortable lodges. Very kind and helpful personnel.
Stayed in March 2023
Reviewed: 19 March 2023
Katrina
MaltaBeautiful accommodation located in a spectacular area. so much wildlife on the property and the receptionist even showed us some different species of residential frogs on check in at their pond. Breakfast was decent.
Stayed in February 2023
Reviewed: 15 March 2023
Nicholas
United StatesThe septic was a little stinky at times of high use.
An amazing view of the volcano
Stayed in March 2023
Reviewed: 13 March 2023
Michele
United StatesOne of the bungalows front doors had to be locked or it wouldn’t stay shut.
Breakfast was great! Location and view were spectacular. Good value for the price. Staff was super friendly.
Stayed in March 2023
Reviewed: 8 March 2023
Markéta
Czech Republic..of course the first night, I got the room I wanted to avoid with the help of previous email communication... quite disappointing. Uncomfortable, unattractive, raw... the noise from the road can be heard equally in all the cottages, and it dies down at night anyway. But a pleasant rest with a view or a book after dark...that was kind of unimaginable for me..
(The second night when i was moved to the room I originally asked for..) everything pleasant and bright ;) That young lady on reception very active and helpful with all needs and trips. Everybody friendly... room clean... pura vida
Stayed in March 2023
Reviewed: 2 March 2023
Stefan
SpainThe staff were very friendly and open, and gave us a quick tour of the nearby pond to see some frogs and even helped us spot a sloth across the road. The room was nice and spacious, with free coffee and a comfortable bed. Breakfast was great too. Thanks for everything, made the stay a lot more memorable! (Stefan/Ana).
Stayed in February 2023
Reviewed: 25 February 2023
Monika
PolandIts close to the road, so its a little bit noisy in the night
Spacious room with beautiful view
Stayed in February 2023
Reviewed: 23 February 2023
Barbara
PolandNight tour to frog pond at check-in ;) Red eyes frog, yellow and toads can be easy seen. Large and comfortable lodge. Coffee machine. Amazing view.
Stayed in February 2023
Reviewed: 10 February 2023
Sergei
CanadaEverything was good
Stayed in February 2023
Reviewed: 7 February 2023
Thomas
United StatesSeparate, entire cabin. Two large, comfortable beds. Out of the town, near Arenal. Quiet setting but just off the road. Very Clean. Friendly staff. Good basic food.
Stayed in February 2023
Reviewed: 6 February 2023
Fabiana
ArgentinaView was very nice to the Arenal Volcano, and landscape also. Rooms were confortable and breakfast was good.
Stayed in January 2023
Reviewed: 5 February 2023
Sara
CanadaIt would have been amazing to have a little standing lamp and/or bed lamp for better lighting at night, as we couldn’t eat, read or play at the dining table or on the sofa.
We had a great stay, the cabin was cosy, beds were comfortable, and the view was stunning. The location was perfect, close to all the main points of interest. It was a short distance from the Arenal park (5 min drive) and the free natural hot springs (5 min drive). La Fortuna was less than 15 min drive by car for restaurants, but there were also a few restaurant options nearby accessible without a car. The staff was so nice and helpful, César helped us book a jungle night tour and shared his passion for wildlife with us, he spotted frogs in the pond nearby for us to see which was great ! The breakfast was also very good. And we loved watching the hummingbirds outside the window of our cabin.
Stayed in January 2023
Reviewed: 3 February 2023
Aleksander
Polandnone
loved it! great location, fantastic volcano-view, spacious and clean house, very helpful staff - we even had a spontanious night walk free of charge to search for frogs! :D delicious breakfast as well
Stayed in January 2023
Reviewed: 25 January 2023
Marcin
Polandeverything was perfect
amazing view to volcano from every lodge. tasty and huge breakfast. warm velocimetry by the host who allowed us to check in earlier before 12. comfortable spacious room. we coul stay there forever!
Stayed in January 2023
Reviewed: 21 January 2023
Elias
Switzerlanda little bit loud in the bungalows at the front because of the steeet.
great accomodation.
Stayed in January 2023
Reviewed: 17 January 2023
Ashe
Australiabut close to road, but of road noise
nice simple cabins, no fuss and clean
Stayed in January 2023
Reviewed: 17 January 2023
Nirupama
United KingdomAmazing views of the Volcano Arenal from the rooms! Staff were lovely and helpful. On check in one of the guys at the reception went out of their ear to show us some interesting wildlife. Food was really nice at the restaurant.
Stayed in January 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content