The property itself was good but the location was far from La Fortuna and all attractions. The road to the hotel is unkempt with lots of potholes.

The hotel was cute, clean and very roomy. If you’re looking for a quiet, relaxing location, this is it.

Stayed in August 2023

Distance from la fortuna

Quietness

Stayed in July 2023

The restaurant during our stay wasn´t available. The breakfast is only one plate per person which is a bit scarce, coffee or juice can´t do both. make sure you don´t take the route coming from the left of the lake, you have to go pass a river ... :o

The view to the volcano was great! We loved our balcony and the bedroom was spacious and clean.

Stayed in March 2023

A little isolated if you do not have a SUV car.

The view and location, The very wonderful and helpful staff. Tours pickup and return you to the front door of the hotel.

Stayed in March 2023

the view

Stayed in March 2023

The receptionist/manager of the hotel doesn’t speak English. Also, from 2 days we spent at the hotel, half a day the wifi did not work. Also, hot water in the shower only worked if you were lucky (however we had this issue with multiple hotels in Costa Rica so this seems to be a general issue).

The view from all hotel rooms is great! The rooms are big and pretty.

Stayed in February 2023

The place is too far from the town.

The staff was nice, the breakfast was good

Stayed in February 2023

The restaurant and its service and menu. Totally deceitful. it is better to eat outside.

The rooms and the view. The quietness and sorroundings are beautiful

Stayed in January 2023

-

Very friendly manager and staff. Top situated with great view and calm.

Stayed in December 2022

Firt of all, food. It was less than okay. The shrimp plate was literally 5 shrimps and lots and lots of salad and veggies, the hamburger was awful, the meat was this ultra thin slice of oil-soaked meat. Then, the parking lot was room for 6 cars or so, and it is way down the hill, you gotta walk up the reception & rooms, and its about 100 m, and very steep.

Nice views, from the restaurant, from the rooms and from the pool. Evidently recently remodeleled. It's decoration was very tasteful and with evident attention to detail. Very very close by to the lake entrance, it's the hotel that is the closest actually.

Stayed in December 2022

no food options

Stayed in September 2022

One evening and one morning there was no hot water :(

Excellent views from the hotel, really nice breakfast and super friendly and helpful staff. I do not know their names but they were super amables, pura vida:)

Stayed in March 2022

pool should be heated

secluded location

Stayed in March 2022

The pool area is very nice with an awesome view... sadly, it was a little too cold to take a plunge in the pool.

Loved the location. The views are splendid and all rooms are designed to have them.

Stayed in February 2022

That you couldn't mix and match breakfast with each employee. Also on a hill, you had to go up a ways between unloading the car and the room.

The view. The patio. The room.

Stayed in February 2022

The restaurant menu could have more local options.

Amazing rooms, super comfy beds, and an unbeatable view to wale up to!

Stayed in January 2022

Internet was extremely poor. The water heater worked 1/2 of the time. There was a strong smell coming from the bathroom.

Good service, great view.

Stayed in December 2021

the parking should be closer to the rooms, you need to walk a lot in order to reach your car.

nice staff and facilities also good price

Stayed in November 2021

- Booking. I booked for family of 4, they charged me extra for two people when I reached there. Apparently their online booking is only for 2 people even though I booked this as a package. Still working with booking.com to figure out whose fault it is. - Location. Good one for locals or people who are driving. Lake is nearby and hence you could do all the activities. Most of the tours and activities are driven from La Fortuna town which is 35 minutes away. None of them has pick up from this hotel and hence you will have to pay extra. - Staff. Not bad people. Just that they are not very comfortable with English, may be a bit too reserved due to that reason. not so good for the service industry.

Its a small boutique hotel with nice view of the lake and volcano. They have kept their hotel clean and newish. There are some nice people in the staff. Good secluded place for a romantic vacation although it is too far to anywhere unless you are driving. The restaurant is reasonable.

Stayed in December 2023

This hotel is far away from everything. Also, if you think it is close to the lake, it really isn’t. the rooms were okay, not great. Parking was less than ideal as well.

We loved the views from the property of the volcano. It was nice having a restaurant on site.

Stayed in February 2023

Hot water kept getting turned off

Stayed in April 2023

Staff and rooms

The view and the food

Stayed in March 2023

Lots of little ants.

Beautiful view of volcano and lake. Comfortable room and beds. Delicious breakfast.

Stayed in March 2023

Where should I start? When we entered our room, it was full of dead bugs and our sheets were really smelling very badly. The room was very far and up a number of stairs but no help was offered with our bags. When we asked for our sheets to be replaced the next day, they agreed to do it but when we arrived in the evening they weren't changed but the housekeeping lady claimed that they had been! There was nowhere to put our clothes in the rooms so you are forced to live out of your suitcase. There was a very bad smell in the toilets.

The views of the Arenal Volcano. Breakfast was quite tasty but the quantity of food was limited.

Stayed in February 2023