Parking is ... odd. When I first arrived late afternoon I found a space along the street just in front of the casino entrance. I checked in and asked if I was in the correct parking area (was there a garage or some other lot as there were only about 7 - 8 spaces total from what I could see). The nice guy at the front desk insisted on coming out with me to see where I'd parked. He shrugged and said, sure, it's probably fine. I told him I was leaving for a late appointment and coming back at night and asked where I should park. He suggested I ask when I came back. When I returned around 8:15 it was raining. There was a crush of cars all parked together under the portico up front but no official spaces on the street. I asked the only guy I could find if there was any official place to park. He said no. I ended up leaving it under a street light on other side of the street. It all turned out fine, but it seems odd that a hotel/casino that large has no parking...

Room was quiet and cozy. I specifically asked for a room far away from the casino (didn't realize when I first booked it that it was part of a casino). They gave me a room on the top floor. Didn't hear a peep. Was also great that the restaurant opened at 6:00 a.m. as I had to leave at 6:30 for an appointment.

Stayed in May 2024

Anything

We enjoyed our stay. Very close to several landmarks. Food was very good, staff very attentive helpful and friendly people, comfortable room and abundant breakfast

Stayed in February 2024

Parking lot

Breakfast needs a little more variety, it was good but with a little more it could be better

Stayed in March 2024

We booked the junior suite. It was spacious with nice finishes. The hotel overall is very nice. We enjoyed the breakfast. Parking was easy and the location is very conveniently located within the northwest corner of San Jose.

Stayed in March 2024

Wi-Fi didn't work in apt. Old furniture in apt.

Nice personnel. Breakfast was awesome.

Stayed in March 2024

The location was great. We felt safe. The front desk valet worker was so awesome! He spoke great English (even though both of us speak good Spanish). God nless his kind soul! Only thing we would change is the communication from the front desk. We missed breakfast as they never mentioned it to us. We arrived late, so knowing this would have helped us a lot!

Stayed in March 2024

The gym could have had lighter dumbbells as well. They only had heavy ones.

The location was great! The hotel was very easy to get to by car. Everything was super clean: our bedroom, the bathrooms, the foyers, restaurant. The selection at breakfast was basic but everything was very delicious.

Stayed in March 2024

Location

Staff

Stayed in March 2024

Public areas a bit unwelcoming. Corridors etc need redecoration. Location great for road access elsewhere rather than visiting the city centre

Reasonably priced, functional hotel well-positioned between airport and city centre. New bathrooms. Happy to provide early breakfast-to-go. Worked well for Tortuguero transport pickup. Really nice reception staff.

Stayed in March 2024

The hotel itself is quite dated as well as the rooms. The standard of cleanliness could be improved also, especially in the gym.

The staff were very welcoming and approachable with any issues. The location itself is not bad, we needed somewhere near to our car rental place so it suited us but the park is close by and is very good for a stroll. The beds were fine, nothing special but we slept fine. Breakfast was okay too, not a massive amount of options but fresh eggs cooking to your liking was great.

Stayed in January 2024

Sound proof. It a problem in the whole San Jose. Buildings are made from paper-like walls

Staff, breakfast

Stayed in February 2024

Rooms were a little bit old, when we arrived there was a strong humidity smell. Room key kept losing its code and needed to be reset almost every day.

Common areas are good, rooms were spacious (but need some renovation), breakfast did not have many options but would vary everyday and the things that were offered were tasty. Staff is increadibly kind.

Stayed in February 2024

Hotel hosts weddings and big parties, so weekends can be busy and loud.

Great place to stay away from Central San Jose and close to La Sabana Park. Rosti chicken and La Sabana Park is 5 minute walk away.

Stayed in January 2024

Breakfast improvable

Room, Welcome Drink

Stayed in February 2024

The restaurant was pretty expensive and there weren't a lot of other options within close walking distance. The fee for a ride to the airport was really high. We told the front desk we wanted to pay by card and when we got to the airport in the ride they arranged the driver would only take cash. The taxi did not turn his meter on. I'll make sure I ask them to next time.

The rooms were big, comfortable and very clean.

Stayed in January 2024

Charging for eggs and pancakes. The rooms were either hot or hotter.

Update outlets and add more. The building was a lot older looking than it appeared in the photos. The rooms didn't look like they actually were.

Stayed in January 2024

Clean, handsome accessible, bar and resistant on site. Helpful pleasant staff.

Stayed in December 2023

Nice location for staying for 2-3 days in San Jose. We walked to the city which did not take as longer than 40 min. The hotel was nice and clean. The breakfast was really good and had some local fruits and the wellbeing rice with beans. The gym was sufficient with some cardio machines as well as weights.

Stayed in December 2023

Rooms may need an update or a deep clean at some point but comfortable stay nonetheless.

Palma Real offered a comfortable one night stay. Good value for money with friendly staff and excellent buffet breakfast. Our room was more spacious than expected with a good sized bathroom.

Stayed in December 2023

Ok location for purpose of our visit but quite far from main city centre if you were planning to walk.

Clean and spacious rooms with everything you need. We stayed here after arriving in San Jose via SJO airport and used the shuttle which was a good price and was waiting for us on arrival which was great. We’d had issues with our arrival due to flight delays and the staff were very helpful and quick to respond.

Stayed in November 2023

All good.

Upgrade to the master suite was nice. Quiet, clean, comfortable and close to the park. Valet parking.

Stayed in November 2023

Not enough convenient 110v plugs, nowhere to charge electronics

Casino next door.

Stayed in October 2023

Room was near dinner area. Lot of noice

Good food, great ubication

Stayed in September 2023

Front desk did not make my airport taxi reservation as requested. Had to reserve again later in the evening.

Location, helpful staff, restaurant on premises.

Stayed in July 2023